Shein Reviews

Name: Shein
Rating: 1.86

1.9 Rating 1,753 Reviews

19 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,753 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Some sizes are not available at all,and if they are,almost every product dissapears immediatelly I even don't know if there is a way to get a desired product at all Almost every product is sold out, some sizes are no longer procured at all And so every time Very frustrating”

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Posted 5 years ago

“The size of the item is wrong, there is No customer service and I have no feedback on my refund.... it s a joke !”

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Posted 5 years ago

“Returned items and never received a refund. Sent numerus emails and never received any answer. Would not, I repeat I would not recommend ordering from this company. Lesson learned here.”

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Posted 5 years ago

“I like the clothes etc that I get from here I’ve bought a lot”

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Posted 5 years ago

“I ordered a shirt in a size Large (Order # GSHMFH00Q0002XV) but it did not fit. So I went through the return/refund process and then purchased the same shirt in an XL size( Order # GSHMKM00T000TTY). The shirt that Shein sent was labeled size XL but was actually SMALLER than the original large! I wanted the shirt, not a refund, but in a size that would fit. I contacted Customer Service with my problem but received no response to my request. I then tried to access the “Live Chat” that was offered on their site, but only received automatically generated responses to my messages. Avoid SCHEIN at all cost- it does not live up to its promises.”

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Posted 5 years ago

“Terrible. do NOT order from Shein. They took my money for belts and shirt and then when they did not fit nor the colour was correct, would NOT process a refund "as per their Policy" they have no Customer Service email nor CS phone number nor any CS Agent chat. They are scammers for they have no refund policy. For peace of mind forget this cheap clothing online site. Go to Urban Planet or H&M OR Amazon.”

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Posted 5 years ago

“STOP ripping off other peoples designs!!!”

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Posted 5 years ago

“I live in the US. I have ordered from Shein many times and I’ve had no issues so far. I always get my packages within a week. Their jeans are good quality, some of their shirts run a little small, some run big. You just have to make sure you know your measurements. No problems yet.”

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Posted 5 years ago

“It said the package is delivered, it's nowhere to be found”

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Posted 5 years ago

“Was sent the wrong size. Couldn't find a way to return the item because I checked out as a guest. They would not respond to any emails. Raised a case with PayPal. Thats when they responded. Shein said that they will refund me 3/4 of the item price. Why not refund me all of my money when this is not my error? No I want all my money and I will send back the item. I was provided a return address by Shein to Belgium. Sent it and the parcel came back to me as undelivered even though I sent it tracked. Scam artists. So I have an item that I cannot used because it dont fit. For your peace of mind DO NOT ORDER FROM THIS COMPANY.”

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Posted 5 years ago

“Stay Away from Shein.com, Why ? It works like this : Shein takes your order, and takes expensive shipping ( you dont want to order a large amount of items cuz tax reasons ) bigger orders are shipping free. So, Shein then order your items from CHINA ( you can do it yourself from aliexpress and such ).Every item are shipped by china standard post, that are free anyway.Shein at least tripples the money from an item they order for you. We bought a pant for 21£, paid 13£for shipping, all they did was order the pant from china, trippled the cost for the pants for this and took the shipping fee, for a shipping thats totally free anyway. They earned 14£+12£ for order this FOR you.Also, the didnt let me revies my purchase at their website. They pick out every revies themselves . They made 26£ for doing nothing,It Should have said Shein.com ( sender ) but instead the sender info is the sender from china.STAY AWAY”

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Posted 5 years ago

“My daughter ordered clothes from Shein. We paid shipping and handling when we did the order. When the package arrived in Canada is was put in hold because of Duty charges. We were not aware of any extra charges and as far as I am concerned, this should have been included in the shopping and handling charges. I had to pay another 30.00 for us to have this parcel delivered to us I am very unhappy about this”

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Posted 5 years ago

“This is the scam of the century This is the scam of the century, just selling complete useless stuff absolutely not like in the picture and then refuse to return or make you pay 20Eur for a return to CHINA (yes its obviously Chinese) so DO NOT USE THIS SHOP you will get robbed”

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Posted 5 years ago

“The delivery was fast, but one of the garments arrived in bad condition, it seems that it had been opened previously.”

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Posted 5 years ago

“I have ordered many times. No issues and I have returned goods for a refund no problem. Clothes are cheap some not the greatest quality but for a very fast growing 11 year old ideal. I have no issues at all thank you shein”

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Posted 5 years ago

“Will never shop anywhere else clothes are fantastic quality at tiny prices !!!”

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Posted 5 years ago

“I ordered from Shein in Feb, got my parcel in March (less) than two weeks. I got exactly what I ordered, good quality and the sizes are perfect. I would recommend it to anyone. Thank you.”

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Posted 5 years ago

“YOU GUYS ARE TOOOOOOOOOOOO EXPENCIE AND I COULD GO TO ROWME FOR THE EXACTE CLOTHES FOR THE EXACTE PRICE GO CHEAPER.”

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Posted 5 years ago

“The site has unfortunately allowed inappropriate content in the reviews of children’s clothing. It was posted back in January! It’s disgusting and should have been flagged and removed! It’s sexual and voyeuristic.”

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Posted 5 years ago

“I ordered something from SHEIN 02 March 2021 with Express shipping. And it said that it will reach to address 11-12 March 2021.I paid extra cost for express shipping. So far,The order is till processing and I contacted with customer service they said that it will reached me within 8-9 days. It means 17-18 March 2021. This is really bad experience for me that I’ve ever encountered in online shopping.The shipping process is terrible”

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Posted 5 years ago

Shein is rated 1.9 based on 1,753 reviews