Shein Reviews

Name: Shein
Rating: 1.90

1.9 Rating 1,636 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,636 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Ashley

WHATSAPP NUMBER (+1 50 54 02 07 14) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Shein 1 star review on 18th February 2025

Sinit Kesete

248

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Are they legit ? I tried to buy a gift certificate on line. They wanted my credit card and drivers license to be scanned and sent to them- OR- They could not submit my order ! So...I never sent them this personal information- HOWEVER- THEY CHARGED MY ANYWAYS and I have been unable to get a refund or even a response from them ???”

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Posted 4 years ago

“Took double payment, wouldn't verify without an image of the card and my husband's driver's license. Never asked those things before. Won't issue a refund for the extra funds they stole.”

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Posted 4 years ago

“Ordered a gift card and wanted proof it was me by providing passport and picture of my card, not happening!!!!! Waiting a refund now!!”

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Posted 4 years ago

“I ordered around November and It’s almost Christmas Eve. (I’m writing this the 23) and the gift was for my girlfriend. I never got my package and they said I could get my money back and just see if the package comes and if not then atleast i got my money back. The tracking number wasn’t valid they said.”

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Posted 4 years ago

“I ordered a gift voucher and although funds were immediately withdrawn from my account, 24hrs later I am still waiting for an electronic gift voucher to be issued! The company appears to be maximising it’s payment terms from customers”

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Posted 4 years ago

“I ordered several gifts for Christmas on December 5th and I still have not received anything yet. What makes me really upset is that I received en email confirming my delivery. I went to USPS to see if the package was delivered there and they told me the tracking number is not a valid tracking. This was first time shopping at this website and it will be my last! Totally unacceptable! The gifts were for my wife and now I have to buy more gifts because her gifts have not arrived.”

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Posted 4 years ago

“Don’t ever buy from this company. I ordered a $100 Gift card, the funds were deducted by Shein from my account. Three days later I received an email requesting a copy of my credit card and my drivers license! Why? The company already has the money. I immediately called my bank and lodged a complaint with Ohio attorney general. This company is stealing identity. Hoping I get a refund!”

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Posted 4 years ago

“I ordered some Items and I havent recived them ive been waiting for the longest and my package has been delayed 5 times I was supposed to get it december 17 and im still waiting ,back in summer Iordered 31 pieces and EVERY SINGLE PIECE came with atleast a hole.”

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Posted 4 years ago

“I ordered stuff from shein 3 weeks ago and never received it. I was supposed to get it December 18th, and it was for Christmas. I called the postal service and they were notified about the incoming package but l they never even received it. Haven’t been able to get a refund, impossible to reach them”

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Posted 4 years ago

“I placed an order on nov.24th and it is now dec.19th I still haven’t received my package.I spent over $150,I have shopped here before and everything was great,but this is just unacceptable.”

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Posted 4 years ago

“I have two orders with SHEIN. The one I ordered first is yet to arrive and the big order was supposedly singed for and delivered but I never received it. So sad because I always buy from SHEIN and up until now everything was always good.”

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Posted 4 years ago

“Shein has kept me from depression this pandemic. Gave me a splash of style without emptying my wallet! The material is not always the top quality, but I’m ok with that, as their clothes fit and look exactly as described and the reviews are very helpful. I recently had one shipment lost and they refunded me without any issues. I’ll continue to shop with Shein as they haven’t let me down so far!”

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Posted 4 years ago

“Can you give no stars? I placed an order for $150.00 almost a month ago and have not received my package. You can’t speak to any one directly. The “texting” customer service they have is automated answers. I am out 150$ with no package and Christmas is next week so I have to go spend more money now. USPS is saying they haven’t received it at all and tracking is saying that it shipped. Wont order from them EVER again.”

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Posted 4 years ago

“10 days ago I ordered I gift card. Money has been taken from my credit card, but the gift card has not been delivered! I sent massage every day, but only automatic answer. No way to solve the problem: to receive the gift card or to get my money back. The worst experience on online shop in my life!”

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Posted 4 years ago

“ordered a gift card for grand-daughter .. 5 days later i found a message under customer service on their web site that i needed to prove my ID .. i had checked my order status for 3 days in a row and there was nothing about any problems .. they asked for copy of my driver's L or passport or other gov't ID ... or credit card bill showing the order was placed ..i sent them my payPal receipt ( from payPals web site) for proof that i placed the order and asked them to cancel the order... next day i received a thank you for my response and could i submit a copy of driverL or passport =same message i received before etc ... IMO they do NOT understand english . what part of CANCEL don't they understand... 2 more times i have asked them to cancel the order... i have submitted a dispute ticket to payPal for refund ... they say they have a chat but it's not with a live person , they gave me a USA phone number in the message but it doesn't work = rings once and then disconnects ..”

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Posted 4 years ago

“I HAVENT GOT MY PACKAGE YET AND IT WAS SUPPOSED TO BE HERE. I'M SO UPSET. DO NOT ODER FROM SHEIN!!!!”

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Posted 4 years ago

“It says my package was delivered and signed yesterday but I still havent gotten the package!!!?? I've shopped from them before (standard shipping too) and i received it so I'm really disappointed about this. My tracking # doesn't work apparently either?? Customer service is literally just talking to a robot too which makes this all the more difficult”

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Posted 4 years ago

“I have not receive my order I order 11 November and it’s 16 December. I have not receive any msg from shein”

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Posted 4 years ago

“I started shopping at shein 4 months ago and I was pleasantly surprised at the quality of the goods, the price, and the quick delivery. I see several comments here on how they are a scam but so far, they have been very professional compared to other Chinese online merchants that I have ordered from. I liked their way of doing business that I started buying more and more from them (about one order a week), until recently. There have been serious shipping issues on my last few orders all made in early November with no resolution despite some amazing client service reps who tried to help, but I still haven’t received anything. This has caused me to refrain from making any more purchases from shein. Although I’ve been a top fan of shein prior to these shipping problems, it pains me to have to give them 3 stars for these recent shipping delays. I’ll come back to rate them better once the backlog is cleared to my satisfaction.”

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Posted 4 years ago

“iv been waiting on my order for over a month now!!!!!!! it still says in transit i will never order from here again”

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Posted 4 years ago

Shein is rated 1.9 based on 1,636 reviews