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Shein Reviews

1.9 Rating 1,647 Reviews
20 %
of reviewers recommend Shein
1.9
Based on 1,647 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 67%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Shein 1 star review on 1st September 2025
Anonymous
Shein 1 star review on 1st September 2025
Anonymous
Shein 1 star review on 30th August 2025
Frances Sherwin
Shein 1 star review on 30th August 2025
Frances Sherwin
Shein 1 star review on 30th August 2025
Frances Sherwin
Shein 1 star review on 22nd August 2025
Anonymous
Shein 1 star review on 27th July 2025
Anonymous
254
Anonymous
Anonymous  // 01/01/2019
Jumper ordered was tiny, one size fits all, don`t think so, good quality but made for a 12 yr old. Extremely disappointed as the they show a lovely selection of Jumpers. Never again!
Helpful Report
Posted 7 years ago
Took nearly 2 months to come home. Packaging was really bad and clothing not as stated on website. Material very flimsy for price. Had high expectations for the price I had to pay.
Helpful Report
Posted 7 years ago
Shein is rated 1.9 based on 1,647 reviews