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Shein Reviews

1.9 Rating 1,753 Reviews
19 %
of reviewers recommend Shein
1.9
Based on 1,753 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 67%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Shein 1 star review on 8th March 2026
Deewoo
Shein 1 star review on 7th March 2026
John Deere
Shein 1 star review on 20th September 2025
Sam
Shein 1 star review on 30th August 2025
Frances Sherwin
Shein 1 star review on 30th August 2025
Frances Sherwin
Shein 1 star review on 30th August 2025
Frances Sherwin
Shein 1 star review on 22nd August 2025
Anonymous
255
Anonymous
Anonymous  // 01/01/2019
“I ordered about 30 items and I follow Shein charts on size and had over 5 items that were too big, but I could not return or exchange them because to do so you must print your order and choose from there and those items did not appear on my return order, only about less than 20 were there. Shein’s response, must be your server, tried on over 5 different computers and servers, no luck and no help from their really bad customer service. Not worth it, too many other sites to order from”
Helpful Report
Posted 7 years ago
“This is my first time ordering from Shein and one of the items I received in my package was wrong. Now I will be waiting to hopefully resolve this issue soon.”
Helpful Report
Posted 7 years ago
“Top ordered in size 14 , usually I'm a 12 but sometimes online shops are sized differently. It arrived and was an least 2 sizes too small. Had to return. Expensive mistake”
Helpful Report
Posted 8 years ago
“Jumper ordered was tiny, one size fits all, don`t think so, good quality but made for a 12 yr old. Extremely disappointed as the they show a lovely selection of Jumpers. Never again!”
Helpful Report
Posted 8 years ago
“Took nearly 2 months to come home. Packaging was really bad and clothing not as stated on website. Material very flimsy for price. Had high expectations for the price I had to pay.”
Helpful Report
Posted 8 years ago
Shein is rated 1.9 based on 1,753 reviews