Shein Reviews

Name: Shein
Rating: 1.90

1.9 Rating 1,636 Reviews

20 %

of reviewers recommend Shein

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Metrics

1.9

Based on 1,636 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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251

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This website or company is unfortunate. I don't really understand how people have business with them. I ordered once from them then came with a cheap quality plus the size was smaller than I thought. So I decided to return them which I did and shipped them. This has been been almost a year now and no refund or contact have received from them, only confirmation that the items were received by them. And of course I had to check pn that myself. The issue is they don't have a phone number here in USA. So to contact them must be by chat only,which I tried no kidding 20 times now and no help,explanation or answers were received from them. It was a horrible experience with them Now just want my money back but they keep saying that they can't locate my account.”

Helpful Report

Posted 2 years ago

“CLOTHING CONTAINS LEAD!! - ZERO STARS!! Do not buy these clothes or allow them to touch your body. Their clothes contain toxic levels of lead, sometimes more than 20 times the safe levels!! They need to stop selling their clothes immediately and fix that.”

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Posted 2 years ago

“What I received was nothing like the picture. This was 2 months ago. Returned but not yet refunded. Very bad. Wished I had listened to my gut instinct before purchase”

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Posted 2 years ago

“This is the worst online shopping experience I have ever had. I will never order from SHEIN again and will make sure that I share my negative experience with all my friends and family. I have been trying to return items for over a week. When I get to the next step button in the return process it does not work. I just get a little red circle. There is no customer service. You keep getting the same automated messages over and over. No way out. Don't waste your time on this company that offers "free" refunds.”

Helpful Report

Posted 2 years ago

“I am still having issues with my refund for the hair I purchased. Shein has had me to send pictures of the hair 4 times and nothing has changed. Futhermore, they do not even acknowledge you by name which is even more insulting. You are just "customer" to them but they want to announce their titles when emailing you back. All this week, they claimed to have checked packages before they ship them out which is lie. Then they have asked me to provide pictures several times, which I have but nothing changes. They are full of false apologies and I have yet to see the money return to my card. They give out the same scripted responses saying they are sorry for the trouble and they do not want you to have a bad impression of them. Too Late!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Then they had the audacity to offer me 30% of a refund, when I paid full price. Why would I want a quarter of my money back when I paid in full? I have also tried to find the CEO to tell him what is going on with his non-existent customer service but his email address is nowhere to be found.”

Shein 2 star review on 9th September 2022

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Posted 2 years ago

“bad experience to buy shirts from them , one month ago I ordered 5 shirts from shein they shipped 2 missing 3 they ignore. I give zero star for them not recommend.”

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Posted 2 years ago

“I have to tell that experience with this site is awful. I ordered my maternity clothes, paid for it. And ordered express delivery. It never arrived. They tell me they reship, but then two items they can't deliver, which they told they would. They took my time, and gave too much stress, which should don't go with ordering maternity or any kind of clothes. It is awful site. The most awful in the world. And nothing arrived to me of what I ordered. Don't use this site. Will just give you stress and take your time and money.”

Helpful Report

Posted 2 years ago

“I want a full refund for the hair because once again you fraudently advertised inches that you did not provide. You are doing this on purpose but then claim you don't know it happens. I wanted 4 bundles of 20 inches not multiple sizes to make a wig. Never mind the fact that it smells. I trusted what you said was a mistake but you cannot continue to scam people. You profusely apologized to me but nothing has changed. Be honest about the inches of hair you sell. I selected 20 inches and yet you sent 16, 20, 18 and 14 and that is not what you advertised.”

Shein 2 star review on 2nd September 2022

Helpful Report

Posted 2 years ago

“I have TWO outstanding refunds that have not been refunded back to my credit card. The refunds were confirmed 6 weeks ago Shein. There is no landline to call for UK customers. Their LIVE CHAT is useless. This company is scamming people.”

Helpful Report

Posted 2 years ago

“I don't get these negative reviews. Shein has great quality fabrics, coloring and workmanship. Some items are a little off BUT you can return them. The key to successful shopping with Shein is to 1. KNOW your exact measurement's. They have a chart that shows you how to measure your body. 2. READ the comments. Other shoppers are going to tell you almost anything you need to know. 3. LOOK at the pictures other shoppers have posted. I have been shopping with Shein for three years now. 90% of my items have washed and worn well.”

Helpful Report

Posted 2 years ago

“Increadibly poor quality clothing. Sizing extremely off and definitely not designed for westerners. Fabric quality is all synthetic and marginal at best. Much of it is laughably ridiculous. Products generally do not match even closely what advertised photos depict. Customer service is non existent and returns are all at customer expense. Do not purchase without a credit card that will back a consumer purchase. Also be prepared for identity theft once a purchase has been made. Shein will sell credit card information to hackers who will soon make fraudulent purchases on the same card. Overall Shein is a chicom scam. They also own Romwe and will ship purchases on that site with Shein packaging and vice versa. Shein also uses slave labor and dumps unused materials and chemicals. Many of their products reek of chemicals and dyes are not hardened and will stain other fabrics -sometimes while being warned. bottom line -avoid at all costs.”

Helpful Report

Posted 2 years ago

“There’s a hidden handling fee of £25, I spent over £200 and wasn’t aware of any handling fee. I won’t be shopping here ever again. There a scam and the quality of the items are poor.”

Helpful Report

Posted 2 years ago

“Shein is like a Drop-shipper, orders are ship from China and the money ship there as well. Takes a long time to get your merchandise and to get a refund if you are lucky. YOU WILL BE DISAPPOINTED! If you don't read the description, 90% of the products are made a super light-weight polyester fabric for the purpose of shipping it cheap and the quality is extremely poor. Something to be expected coming out of China. Buy at your own expense.”

Helpful Report

Posted 2 years ago

“Very disappointed, will not be ordering from this company ever again. Appalling customer service. Impossible to return items to obtain a refund leaving you with clothes you don’t want and are unable to return and therefore out of pocket. Cheap fabrics, environmentally bad company- to be avoided”

Helpful Report

Posted 2 years ago

“I still have two outstanding refunds that they have not refunded to my credit card. It’s been over a month. It was extremely difficult to get a hold of someone from this company. I finally manage to chat with a customer service representative, they gave me two reference number for the two refunds, but upon calling AMERICAN EXPRESS, this transaction was actually not even posted by Shein. It was 20 July when they confirmed my refund. Up to now, I still have not received it. I am extremely disappointed to say the least. Their customer service is the worst and you won’t get any support.”

Helpful Report

Posted 2 years ago

“The customer service dealing with my refund was NOT helpful at all. They were not willing to work with me, so unfortunately I never got my refund after I returned the items.”

Helpful Report

Posted 2 years ago

“Shane is just such a scam website… I never got my items and they never gave me my money back… and they sent me an email that they cannot do anything if I don’t get my items… Don’t buy on this website is such a scam…”

Helpful Report

Posted 2 years ago

“Disappointing customer service. Shein sent the wrong item and refuse to refund!! They need me to print the label and go to post office to return the item. I told them I do not have a printer at home. Online shopping is all about convenience. I ask them to send me a return package and label, so I can post the item back but they refused!!!”

Helpful Report

Posted 2 years ago

“Super valikoima tyylikkäitä ja moderneja vaatteita, laatu vastaa hintaa, kiitos hyvästä kokemuksesta. Suosittelisin ystäville.”

Helpful Report

Posted 2 years ago

“On a scale 1-5 they get a 2.5 + the-the biggest negative and why I’m here. They charge me shipping on a SUNDAY. Shipping is free on Sunday’s and I made sure I selected I selected free shipping because my order was already over $150 and I didn’t need the order in a rush but they charged me for shipping $34 shipping fee$12.90 and shipping tax .90 all on a Sunday. * make sure you review you receipt and everything is added correctly and * take screenshots of your order”

Helpful Report

Posted 2 years ago

Shein is rated 1.9 based on 1,636 reviews