Shein Reviews

Name: Shein
Rating: 1.86

1.9 Rating 1,753 Reviews

19 %

of reviewers recommend Shein

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Metrics

1.9

Based on 1,753 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The clothing is great I would give it 5 stars , but the fact that you can't reach customer service takes it down to a 1 star. No phone number, no live agent and the chat constantly redirects you once you click on the order you have a issue with .”

Helpful Report

Posted 2 years ago

“Utterly frustrating to deal with. Worst customer service and uneducated “fraud team”. My order was shortly flagged by security for fraud check. They demanded screenshot of the transaction showing on my bank account. Sent. Rejected. Sent it again. Rejected again. Logged into my banking website to send screenshot from statement. Rejected. Sent screenshot from mobile app. Rejected. These foolish people don’t even know what they are looking for and asking for. Eventually after 4 or t attempts. They said I failed the checks and cancelled my order. The refund was processed and I received less money back into my account than what I paid them. They are unhelpful and utterly useless. Heartless. I will never try shop here again.”

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Posted 2 years ago

“Doesn’t let me return”

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Posted 2 years ago

“I would give them a zero if I could. They stole 89.00 from me and said it was delivered. There was a package from FedEx with earrings in it. I have never received my clothes. I wrote to them and they did nothing. I would not order from them as they do not stand behind their company. Their clothes are super cheap and when you wash them, they shrink. Terrible company!”

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Posted 2 years ago

“They are terrible company. They sell the cheapest quality of clothing that carry chemicals and all their games that they say they’re gonna send you free stuff. They donuts all a scam so don’t waste your money on this site.”

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Posted 2 years ago

“Even Shein is not eligible for 1 star. Totally waste. Very worst customer service I have ever seen. Trying to return a product, but very difficult. Still waiting for the pick up, but these simply replying "We will arrange for a pickup". Guys please avoid this, go for good E-shopping.”

Helpful Report

Posted 2 years ago

“Horrible Company!!!! I have spent so much of my time trying to return items!!!! They make it VERY DIFFICULT to return anything! No customer service at all!!! I will never order from them AGAIN!!! I am still waiting for a response from my returns, a month ago. They said they have refunded me??? NOTHING!!!!”

Helpful Report

Posted 2 years ago

“if you place an order bigger than 160£, you'll pay £37 handling fee, and even if you return all your products, that tax is non-refundable, but if you place two orders less than 160£ is no fee. I don't understand what's the logic of it. Be careful. Thieves!”

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Posted 2 years ago

“Scammers, liers, cheats and thieves. I used to swear by shein. Loved them. Decent clothes for good prices. Yes some are super cheap but I always thought what the harm I could return them. Well the harm is the lie about receiving all of your return and will only claim to receive part of it even though it all has the same tracking number. They claim they didn't receive back the most expensive item that it was still in transit but it literally had the same tracking number as the items they admitted to receiving and processed the return for, all of course for the cheap items but the one expensive item I had they still keep trying to say is still in transit even though they again they already admitted to receiving and processing the rest of the return in the same package. They also in one message would tell me they would process the return then in the very best say no sorry we won't it hasn't been received, even after I could prove they received it. So if you do buy from them be willing to not bother with returns and just loosing money if clothes don't fit...”

Helpful Report

Posted 2 years ago

“the worse customer service i ever deal with. 3 month ago i return some items i bought from SHEIN UAE. and by mistake my son gave them different clothes not belong to them and very expensive one (with label ) i called them immediately to aske them to return my clothes they take by mistake till now i call every week and make 10 complains and every time the customer service informed me "sorry no complain raised for you and he will raised one to the manger " every time same sentence . no action .they stole my clothes in their stores .”

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Posted 2 years ago

“So happy thAnK YoU”

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Posted 2 years ago

“SHEIN scam me $95 of an order that I’ve never received”

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Posted 2 years ago

“Shein’s return/refund process sucks. Client has to prove by providing pictures that items don’t fit otherwise client can not file for return ! I have never seen anything like this anywhere! Then secondly refund is not full: SHEIN seems to be keeping some of return’s expense from your refund! So you are returning the items and they get to sell them again and keep the money from one item to cover for expense incurred?? In the end client sees that return/refund is not worth time or money and ends up keeping wrong items at a loss. But SHEIN will be biggest loser in the long run because client moves on. Shein is an incompetent greedy and dishonest name, people be warned!”

Helpful Report

Posted 2 years ago

“Don’t do it! As the saying goes there’s no problem until there’s a problem. I recently ordered almost $400 dollars in products, the order was delivered by DHL who unfortunately delivered the package unauthorized and was ultimately lost/stolen. Although DHL acknowledges they are at fault SHEIN refuses to refund my money! And continue to push me to resolve the issue with DHL who have confirmed the delivery is insured by SHEIN their customer. Think twice before ordering anything especially for US customers. We have no protection. In my view SHEIN and DHL have no integrity and have no care for their customers. Rethink spending your money here.”

Helpful Report

Posted 2 years ago

“wanted to return a pair of shoes ,said i couldnt because it was a promotional item ,is this how they get round no refunds ,wont buy from them again”

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Posted 2 years ago

“Package was lost shein doesn't have anyone you can speak with over the phone so I emailed the letting them know my package was lost never received they didn't do anything about it also they'll mail you out worn clothes with no tags please be cautious shopping on this app”

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Posted 2 years ago

“i ordered 18 items which i thought was from shein. when i ordered, it changed to sheonline and i cant get hold of anyone. i want to order from shein but i keep getting sheonoline Colline”

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Posted 2 years ago

“Honestly it's almost been a month and my order has not arrived. Was waiting for some tops because I'm leaving for a trip tomorrow and still not here! There is no immediate customer service in any way shape or form. You can try emailing but good luck. Very frustrating. Their sizes are always off. Can't they just add a phone number for customer service? There is no customer service here!”

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Posted 2 years ago

“I got a call at 3 am and honestly thought it was a fraudulent caller, cause I never had a delivery at 3 o'clock in the morning. I keep trying to reach out but to no avail. No one is reaching back out at the number provided. I've left several text messages. My email bounced because their emails are full. I'm so dissatisfied and disappointed.”

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Posted 2 years ago

“I'm not satisfied. I didn't receive most of my order but got charged and it's difficult to get in contact with shein and to speak to a person. I wish it was as easy to speak to someone as it is writing this review.”

Helpful Report

Posted 2 years ago

Shein is rated 1.9 based on 1,753 reviews