Shoe Zone Reviews

Name: Shoe Zone
Rating: 2.40

2.4 Rating 124 Reviews

35 %

of reviewers recommend Shoe Zone

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Metrics

2.4

Based on 124 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Returns Process	Could Be Better

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Shoe Zone 1 star review on 8th June 2023

Shoe Zone 1 star review on 8th September 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brought a pair of trainers for my son they lasted a week shoe zone said it was wear and tare and refused to replace them or give me a refund. I will never used this shop again”

Helpful Report

Posted 8 months ago

“Bought 2 pairs of shoes (different colour’s). They were so comfortable I ordered the same 2 pairs again. Easy to order online,true to size and good value. Brilliant quick delivery by Evri! Well done.”

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Posted 8 months ago

“Fraud company..Sent worst product..not as shown in store”

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Posted 9 months ago

“This company is shocking This company is shocking. My shoes were delivered to the wrong address. They have told me I have to sign a document in order to get a refund but my phone doesn't have access to do this. They've made accusations of abuse from us when I asked for proof they don't have any. Our calls are actually recorded. And their customer service team were constantly talking over us. We have the proof. They say GDPR doesn't apply to them. They don't have a written complaints policy. And said they can't provide SARs which all by law they need to adhere too. They currently have no manager on the customer service department she's on holiday so if you need to make a complaint it is tough. There's no one there to take one.”

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Posted 9 months ago

“I bought a white pair of wedge sandals recently on line, delivery was due the following Thursday, they arrived on the Wednesday, they fit perfectly, in fact I love them so much I ordered the red pair, they were due to arrive tomorrow but arrived today. I love them. Thank you Shoezone for great service. ( and great Sandals )”

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Posted 10 months ago

“The shoes is this shop are very badly made, they fall apart within days!. My daughter had her school shoes 2 days and the sole came off and the woman refused to change them even with a receipt. Absolutely shocking.”

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Posted 10 months ago

“Worst shoe shop I've come across. My boots broke at the back on one of them after worn 4 times only. Contacted the shop and customer services but they really didn't want to know. For £25 you expected to last longer infact my primark £8 ones did. WOULDN'T RECOMMEND SHOE ZONE TO ANY ONE”

Helpful Report

Posted 1 year ago

“If I could give this company 0 stars I would. I went to a store in Telford and purchased a pair of boots, within a week of having them the zip came off in my hand when I was zipping them up. I eventually managed to get back to their store in Telford who assured me that they had never had this issue with these boots before and persuaded me to have a replacement pair delivered to my home. All good you may think, however, once the boots arrived the zip on one already had the same fault, I hadn't even got them out of the box! I informed customer services and sent photos, as that is what they say they require when you've had items delivered that are faulty. Only to be met by an incompetent customer service that is not fit for purpose and are insisting that I have to go all the way back to their store in Telford to sort it out even though I had the boots delivered. Their response when I refuse to do that at my own expense is, well that is your decision. Great work shoezone! I do not recommend their boots or their ability to help customers when they have issues.”

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Posted 1 year ago

“Hi, I would just like to ‘sing the praises’ of Shoe Zone. I ordered a pair of Skechers trainers at an extremely good price on line on Thursday and was amazed when they arrived the next day! Free postage on ALL deliveries AND by EVRO who have been having such a bad time with reviews recently. Well done to Shoe Zone and EVRO- unbelievable service by both!!!!!!”

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Posted 1 year ago

“They are a terrible company to deal with, avoid them, customer service is a JOKE and they take very long to refund you.”

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Posted 1 year ago

“The worst company i have ever worked at. The “assistant manager” wasn’t like a manager had no compassion or sympathy. The rule was “leave your personal life at home” everyone preaches about mental health but clearly they didn’t care. Not forgetting about the fact i was singled out because of my race and treated totally different to the other colleagues. The “assistant manager” is also a very sly person re writing the rotas to make out as if i didn't turn up to my shifts. Me being there for 7 months got taught absolutely nothing where as another colleague who’d been there for a month got taught new things every week again simply because im a different race… that is absolutely disgusting behaviour. You get told to walk around straightening shoe boxes and when you do that they still moan about how you’re just walking about doing nothing. Mon-fri the shop shuts at 8pm but after 6pm maybe 5 customers come in. Sundays 10-4 but its starts getting busy at 12pm. I was contracted 4 hours and when i ask for overtime i never got anything where as another colleague same age as me contracted the same gets to work 20 hours a week so if people think thats getting treated fairly please think again. Just because i am a 18 year old does not mean i should keep quiet about how i felt working in that place where if im being honest never felt part of the team. The reason i was sacked was because I wasn’t “enthusiastic” enough how is that a valid reason. Alot happens in peoples lives but i forgot “dont bring your personal life in to work” so please if anyone think’s about even applying just take a long hard think. I must add how after my last day of my contract they rewrote previous rotas of the month to make it look like i never worked the days i were roted. Maybe i just had this experience because i was a muslim girl while everyone else was white🤷🏻‍♀️but the way i felt after coming home every shift wanting to cry because I didn’t feel part of the team and got treated differently well nobody should be made to feel that way. No such thing as a diverse team at shoezone.”

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Posted 1 year ago

“Tried to return a pair of Hush Puppies boots to Shoe Zone in Gloucester. They were worn twice and leaked badly in a five minute shower. The manger told me that they are not water proof. Surely leather shoes can be worn in a shower of rain. Really disappointed in Shoe Zone they do not manufacture the shoes but all I asked was for the boots to to be returned to the manufacturers. Very disappointed in Shoe Zone and Hush Puppies. A total waste of £65.00”

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Posted 1 year ago

“No progress on my order, last one showing is from 2021?? Complained to your Customer Service, he assured me my order will be here on 29/10/2022, but not receiving updates? Will shop at Asda in future, better service, better tracking & better Customer Service!”

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Posted 1 year ago

“Effortless ordering and free delivery. Good customer service in store on my next purchases”

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Posted 1 year ago

“Horrific customer services. Got a problem? You can NOT rely on them to put things right! I distinctly got the impression that they couldn't give a **** about problems. Now, if you have customer services like that, you need to ask yourself why they don't care. I would guess that they treat the staff in the same way that the customers are treated; with indifference and a lack of interest. I don't buy from companies who have unhappy staff so I won't be using Shoezone again.”

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Posted 1 year ago

“DO NOT BUY FROM THIS SITE. THEY WILL SEND YOU THE WRONG SHOE SIZE AND WILL NOT REFUND YOUR MONEY. THEY WILL ENCOURAGE YOU TO BUY AGAIN THROUGH THEIR DISCOUNT SCAM. THIS SITE IS A SCAM. YOU WILL JUST LOSE YOUR MONEY HERE!”

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Posted 1 year ago

“...you're lucky if you get out of the shop before the soles crack..!!.Top of shoes looks new.....but unwearable. My second pair from here that have lasted all of 3 months of occasional wear,.even bad for cheap and cheerful.”

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Posted 1 year ago

“Bought these shoes and within one week a hole was appearing. Took them back to the shop to be told it was “fair wear and tear” …….. after 7 days . The reply from Shoezone was the same, “I could return them in its original state for a refund, but if they have been worn they would be unable “ it’s a joke!!”

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Posted 1 year ago

“Ordered trainers to be delivered to local inputs lockers. The locker was faulty and would not open. Shoe zone messed me around for 8 days and refused to replace the trainers whilst the locker was sorted out but they knew it was never going to be repaired and ShoeZone just didn't give a damn and just gave me the runaround. They have disgraceful customer "service" and do not put customers first. AVOID Today (Saturday August 27th. 2022) ShoeZone "replied" to my review...this is the first time they have done anything quickly...and now they want to "investigate>" Well, they've had 10 days to investigate and did nothing but lie and lie and lie again. An honest company with integrity would have simply replaced the trainers to avoid messing the customer about but instead they just messed me around and think they can just walk away without consequences. I can see no valid reason to contact Shoezone yet again on the same email address to end up with the same pathetic nonsense. I have told them what they should do and I repeat it here....replace the trainers to make up for the mess you created by opting to do less than nothing....it does not take a genius to realise that to this day the locker has probably not been repaired. If ShoeZone are really bothered by the hits their reputation is clearly taking from this and other reviews I have posted elsewhere then they can damned well contact me. Just for all you prospective customers or dupes of ShoeZone, I just received an email from InPost, the company that runs the locker that would not open and who promised to send a "team" to fix it and never did and they now claim that they would like to help me get the locker open remotely. This implies that the locker has still not been fixed and the ShoeZone are being less than honest when they say my trainers have been returned to them which would be a little difficult as InPost still say the locker doesn't open. Does the ShoeZone duplicity ever end?”

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Posted 1 year ago

“Today I walked into your South shields branch where I was greeted by two lovely ladies , Emma and Joanne. They asked if I needed assistance. I asked for sandles in my size, which unfortunately, they didn't have. Emma then asked me if i wanted her to ring the gateshead branch as it come up on the computer system, that they had them in my size. She rang them and got them to keep a pair for me which I collected on my way home. Both ladies were so lovely and so helpful. Well done for great customer service. She even gave me a bobble to tie my hair up as I was hot and bothered. Having worked in sales for years, I always gave 100% and I have to say alot of places disappoint me with their dreadful service. But not today! Very happy with your staff and my lovely new sandles!”

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Posted 1 year ago

Shoe Zone is rated 2.4 based on 124 reviews