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Sofology Reviews

1.2 Rating 1,630 Reviews

5 %

of reviewers recommend Sofology

Company Reviews

1.2

Based on 1,630 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Sofology 1 star review on 3rd December 2022

Sofology 1 star review on 3rd December 2022

Sofology 1 star review on 3rd December 2022

Sofology 1 star review on 3rd December 2022

Sofology 1 star review on 19th October 2022

Sofology 1 star review on 19th October 2022

Sofology 1 star review on 19th October 2022

282

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“sofology called me last night to take payment of the balance of my bill. They then charged my credit 4 times!! My card is now over limit and I have no available balance for pre-christmas spending. gave up after 1 hour on hold this morning. website is still saying my account is unpaid. The most stressful 12 hours and no resolution in sight - this is fraud!!!”

Posted 2 years ago

“Categories Blog MRS HELEN GRAHAM For businesses MRS HELEN GRAHAM United Kingdom 15 Reviews 489 Reads 2 Useful Review of Sofology MRS HELEN GRAHAM 15 reviews 2 stars: Poor 12 minutes ago Dreadful after sales service Once they've got your money they don't give a toss about you. We chose, ordered and paid in full for 2 sofas and were delighted when we received a call on our way home to book a delivery date. Less than 2 days before delivery we got a call to say they wouldn't be coming on the arranged date. Both me and the person taking our old sofas had arranged time off. Sofology could not give us another date until our original date had passed because that's the way their system works! According to the person we spoke to there was no one in whole of sofology who has the authority to override their 'system'. However, the next day we got a text to say they would arrive as originally arranged. We called to check and were no 65 in the phone queue! When we eventually got through it was confirmed our sofas would NOT be coming right enough. The day after that [the day originally arranged for delivery] a driver called us to say we were next on his list for delivery. We told him the story so far, so he checked his truck and right enough our sofas weren't there. We were still on his delivery list though. A second date was organised and we made arrangements again along with the person taking our old sofas. On the day of delivery we realised we hadn't received a text the day before so we called and our delivery had not been booked at all on their system for that day. It was finally delivered on the 3rd arranged date but one of the sofas has a hole in it and will have to go back. Talk about incompetent, disorganised and incredibly inconsiderate. Certainly won't be buying from them again.”

Posted 2 years ago

“Do not buy the leather linara sofas from sofology !!!! You will be paying out a lot of money for rubbish.One month after receiving our sofas the stitches started coming away on one of the sofas & all the leather on them has gone big &saggy!!!!They sent somebody to look at them & take photos then a couple of weeks later we got a call from them to say there was nothing wrong with them!!!! & if we wanted them refilled we would have to pay for it.Sofology they should have been filled properly in the first place!!!!!! Rubbish company do not give them your hard earned money!!!!”

Posted 2 years ago

“Placed an order and trying to make an amendment and been waiting 40mins on the call and only 52 in the queue and trying to talk to someone on chat who’s status keeps going to away for about 15 mins and comes back for less than a minute. Sounds like it’s comprised of lazy part timers working from home rather than full time customer service professionals. Absolutely useless!!!!!”

Posted 2 years ago

“Shambolic customer service . I’ve had the sofa arrive but not the cleaning kit. When I finally got through to customer service ( over an hour waiting ) they said it would arrive in a few weeks. Three months later and you can’t get through to customer service. Will not buy from again simply as no excuse having such poor aftercare. You really do need to think what if you had a problem with your sofa as there is such poor customer service”

Posted 2 years ago

“Very poor customer service. Ordered a lamp in July was due to be delivered September, no delivery or despatch date. Contacted Sofology and got palmed off with they're very busy, eventually after 8 emails progress chasing the lamp delivery date I was told in October there was an issue with delivery so the lamp would need to be reordered and it wouldnt be delivered until after Christmas. Customer service is a complete joke.”

Posted 2 years ago

“Bought the cleaner or the furnisher, it never arrive with driver who apologised and said out of stock. Been chasing fro. May, still.no cleaner or refund 😡”

Posted 2 years ago

“I ordered my sofa and matching cushions back in February 2020. Of course there were delays - to be expected in a pandemic. I won’t bore with with the arduous tale of how many delivery attempts it took (4), how many unanswered emails (too many to count, or how many hours sat on hold (again too many to count). And weeks using deck chairs- I have had spinal surgery so that was fun! The situation now is a year and a half later, I am still waiting for the £50 cushion promised to me in March this year. No cushion, no refund, many more ignored emails from sofology. They keep trying to close the ticket as resolved when they have made no contact with me. The sofas are great. Getting them to give them up is a full time job! I no longer want the cushion. I may not live long enough to see it! I will be contacting my credit card company tomorrow to claw back the charge. An absolute disgrace.”

Posted 2 years ago

“We've now had our Finchley sofas (2 x 2-seaters) for just 3 months and although they're generally comfortable they are looking as though we've had them much longer. There is only the two of us but the cushions can look creased and saggy. In order to avoid this we have to switch/turn the seat and back cushions every day! If we leave it more than a couple of days they look very shabby. I contacted Sofology about this soon after we took delivery and was told this was the sofa we'd chosen and owing to the materials used we had to appreciate that this type of cushion would need turning daily. I wish we'd been told that at the time. We were given all sorts of other advice - inc. that my husband should check himself for testicular cancer!!! We're usually so good at looking at reviews before buying goods, particularly when spending a lot of money, but this time for some reason we didn't. How we wish we had.”

Posted 3 years ago

“Sofa barely two years old and fixed cushion now too flat to sit on. Padded up with cushions. Two emails before I got standard response of being out of warranty (by one month). Sent them consumer rights letter explaining the warranty doesn't matter if goods not fit for purpose. I was then assured my issue had been passed to priority team and would receive a reply within 2-24 hours - this was 8 days ago. 2 emails to them have since been ignored. Shocking attitude towards customers who clearly spend a lot of money for shoddy goods”

Posted 3 years ago

“Ordered a sofa and rug in-store and was looked after by very friendly sales staff. They took us through lots of options and helped compare colour/material swatches. Left the store feeling confident in my purchase. This was in early September. The sofa was delayed delivery twice. First time I was given the excuse that Covid delayed the construction. Second time I found out about the delay on the expected delivery day. When I called about what time to expect the sofa (it was past 3pm) I was told 'sorry, the day you selected is the day the sofa is delivered to the depot'. What?! The sofa was delivered a week afterwards and I'm happy with the end product. However the rug... When purchasing the rug I was told it could be delivered within a month of ordering, but I opted to wait until the sofa is delivered. Well the rug hasn't arrived a month after the sofa being delivered. It's failed to be delivered three times! Every time I call for help the staff inform me they've emailed "the warehouse" and the "the warehouse" will get back to me within a day. Two weeks and multiple follow ups and this warehouse or Sofology has never contacted me to discuss the missing item from my order. I've written a formal complaint to Sofology by email and haven't received a response after a week. Every time I call them I'm on hold for an hour at which point I give up. Terrible customer service and I couldn't recommend them to anyone based on my experience. I dread my sofa having any issues because I don't want to deal with Sofology ever again!”

Posted 3 years ago

“So far not too happy. Ordered sofa in September based on their advertising of "Order now and sofa in time for Xmas, they draw you in, customer service very pleasant, you purchase and sign up, only then comes the phone call a few dsays later to advise they can't guarantee in time for Xmas but she said "you got your nhs discount though" meaning I should be happy with that. And yes I did get 15% off " if purchased instore", however the online price was the same price as my discounted price".”

Posted 3 years ago

“I ordered a 2 & 3 sofa set back in June on a 12 week lead time which was pushed back to 16 weeks (covid related - fair enough) only for it to be delivered today and one of the sofas is the wrong colour. The replacement sofa is going to take 20 weeks! 36 weeks, 8 MONTHS (!!!) in total to get the right order. I am so disappointed. Not only this but the delivery driver noticed that there was the same issue with his next drop! I can say though, that the delivery drivers were lovely and the sofas look decent so far. Customer service has been so-so. The people are nice but cannot actually offer any guidance or help other than what you can see on your sofology account. It has also taken me between 30 and 60 minutes to get through on every occasion I have called. After spending £1800 with them I really wish we had spent our money elsewhere.”

Posted 3 years ago

“I have been a waiting for over 5 years to buy my sofa and only found the one l like at Sofology last year. I came across these reviews before I head out to the store. I’m shocked and amazed to read these unfortunate stories but thanking God l haven’t bought them yet! Can’t believe there are approx. 2 out of 30 Good reviews. Shocking!”

Posted 3 years ago

“poor customer service”

Posted 4 years ago

“Bought a three and two seater leather sofa from sofology about 6 weeks after delivery the seat pads had stretched and are rucked up .The back cushion on the 3 seater is loose and baggy the filling not now filling the leather . we contacted sofology technician came ,seemed to be looking for manufacturing faults and because he couldn't find one gave advice to stretch the seat pad leather after each time sat on and bang and pat hard the back cushion. The technician also advised NOT to sit in the same place on the suite each time you sat down. Got a call from customer services who stated that no manufacturing fault and as far as they were concerned the matter was resolved despite the fact they knew we were still not happy. So the leather rucking on the seats is NOT a manufacturing fault . The back cushion now not being filled out by the cushion is Not a manufacturing fault. Not being able to sit in the same place on the suite to lessen the above Not a manufacturing fault . Not interested at customer service, seems that if the technician says no manufacturing fault you are wasting your time because as far as they are concerned all is well. but remember don't sit on the suite .I have had previous leather suites from the company without issue so why on this occasion.”

Posted 4 years ago

“Purchased a Parma 4 seater electric recliner sofa December 2018,,had them out a few months later,,because pins were sticking out of recliner foot area which I scraped my fingers on while cleaning,,...recliner mechanism stopped working 1 YEAR later!! Technician said motor has gone,,new one coming in 10-14wks!!,,,been a right eyesore over Christmas with recliner flapping,,,we paid a lot for the sofa,,& didn't expect this after 1 yr....I won't be recommending Sofology to any one,, very disappointed”

Posted 4 years ago

“Purchased a Parma 4 seater electric recliner sofa December 2018,,had them out a few months later,,because pins were sticking out of recliner foot area which I scraped my fingers on while cleaning,,...recliner mechanism stopped working 1 YEAR later!! Technician said motor has gone,,new one coming in 10-14wks!!,,,been a right eyesore over Christmas with recliner flapping,,,we paid a lot for the sofa,,& didn't expect this after 1 yr....I won't be recommending Sofology to any one,, very disappointed .... plus the seating area is getting saggy ,,,,but not complained about that,,because we do sit on it in the recliner seats,,,there's 2 of us,, so we are going to sit there,,but I know they'll say change places regularly,,,but after only a year??”

Posted 4 years ago

“Purchased from sofology in November 2018 the staff in the show room were very helpful and polite. We received our new suite in April 2019 with 25 years guarantee on the frame and 2 years on the filling/seats. In October 2019 I made a call to sofology as I was not pleased as the seating had started to sag and gather, they ordered for a technician 😂to come out in a few weeks. The 'technician😂 turned up and the outcome of his visit was it's because you are sitting in it too much ( REMEMBER 6 MONTHS OLD) was told to keep moving seats ( remember you set your TV in certain places for good viewing) as he said sofology will not do anything as he found it not to be a manufacturing fault and would report back as this. Sofology gave me a call a few days later and said they would send out a new inner as a gesture of goodwill but this is where it ends. Their 'technician 😂 is due out to fit this inner '15 jan 2020 let's hope this lasts longer than 6 MONTHS. . What ever you do DO NOT fill in your feedback till you have had your suite/sofa for a few months. I WOULD NEVER RECOMMEND SOFOLOGY TO ANYONE. All they are interested in is taking lots of money for something that looks old in 6 months, because as we was told (DON'T SIT IN IT) HOW MANY OF YOU REARRANGE YOUR ROOM TO SIT ON YOUR SUITE 🤔 THINK BEFORE YOU BUY! By the way no kids or pets and out at work!!! So you can tell how robust their products are 🤔”

Posted 4 years ago

“Canterbury Sofa material of poor quality and had all bobbled after 6 months of use ,sofology wouldn’t do anything about and advised us to buy a de bobbling machine as this is normal that it should need de bobbled weekly . They maybe should advertise this when they are selling sub standard material sofas and give you a de bobbling machine when purchasing the sofa .”

Posted 4 years ago

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Sofology is rated 1.2 based on 1,630 reviews