Wish Reviews

Name: Wish
Rating: 1.24

1.2 Rating 3,671 Reviews

5 %

of reviewers recommend Wish

Company Reviews

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Metrics

1.2

Based on 3,671 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Wish 1 star review on 28th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item purchase nothing but trash nothing like the photo cheap knockoff.”

Helpful Report

Posted 2 years ago

“Wish was actually really cool in the beginning, they would have actual sales events like free shipping on all orders but its been years since Ive seen them do that. Customer service is terrible until you reach a supervisor that speaks English, then its great and have always had my issue fixed, this can take a while. Wish still has potential but only if they fix key issues all resolving around sellers unethical and fraudulent activities. Manipulating search results with low prices/high shipping; selling multiple different items in one listing or including a part so the picture and description arent the same item as the price; unable to contact and haggle with sellers like on aliexpress; not using real pictures for the product and misleading about size. It takes so long to weed through all the bs, same with aliexpress, I dont even bother anymore and just use Ebay even if more expensive. Whats really concerning is the amount of illegal and dangerous items for sale like certain types of weapons not allowed in certain states like brass knuckles, switch blades, realistic air soft rifles with no orange tip, health supplements and medical devices. Its sad to think about fellow Americans who possess a lower than average IQ being fooled and buying these supplements and actually taking them. They also have counterfeit bullion thats advertised as a replica but the item itself says no such thing and is clearly intended to be used to scam someone.”

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Posted 2 years ago

“Terrible product an customer service.”

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Posted 2 years ago

“I WISH I am could give a minus rating!! I have been trying to return an order and get a refund, but support team does not respond. It is impossible to get a refund! Don't ever order from WISH... terrible 😫”

Helpful Report

Posted 2 years ago

“90% of item I order came damaged. Trying to return them just to receive notice that they won’t be returned since they block my account after all these orders? Now I’m out of the money and the damaged products. This is a joke. Literal a legal way to steal your money.”

Helpful Report

Posted 2 years ago

“I ordered several items that kept getting canceled by Wish. Once the order went through, it was a month before they got here. One item was totally wrong and they offered a refund, it never came. Tried contacting customer service, but that is a joke. You get the same generic computer generated response every time. Some items finally arrive and the sizes are wrong! Wish is a waste”

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Posted 2 years ago

“They keep saying that you are going to get a refund and it never happened been waiting since November 16”

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Posted 2 years ago

“New member 12/29/2021. Have submitted 2 orders and both have been canceled by WISH with no explanation. They are lightning fast to charge your account but very laxidasical on customer support. Both items I ordered were not only canceled, but the exact same item and seller is still on the website. After looking, I see what they have been canceled. The price went up on both orders. So canceling my order was only done so I have to reorder at the higher price. Not hard to see that WISH is hiding behind loophole laws ACCEPTED AS NORMAL BUSINESS BY THE STATS OF CALIFORNIA. Owner worth 1.5 billion and has NO CUSTOMER SUPPORT. TEXTING MESSAGES IS NOT CUSTOMER SUPPORT. After my first 2 orders from wish being canceled only to raise the product price, I wonder how they have not had a class action LAWSUIT brought against the FRAUDULANT BUSINESS. WISH NEEDS TO BE DISMANTLED FOR FRAUD. Thank you Nancy Pelosi for protecting UNFAIR BUSINESS PRACTICE I. CALIFORNIA.”

Helpful Report

Posted 2 years ago

“After two months waiting for my items, I gave up. Absolute waste of time.”

Helpful Report

Posted 2 years ago

“Wish sells total garbage items advertised as something real. Don't waste your time. Headache dealing with returns if you can even get a return initiated. I use Aliexpress now, have had nothing but quality items from them myself. Wish is history.”

Helpful Report

Posted 2 years ago

“Order# 61c679c41e511a7daef7a0ba I have reached out to wish several times and nobody seems to get it! I placed this order on December 24 I reside and MI. This is not the first order I’ve placed with wish. Somehow my order has been delivered to a completed different state - FLORIDA. Wish keeps telling me to wait until January 23 but nobody is taking time out to read and understand the fact that my order was delivered to a completely different STATE! This is my last time ordering with wish.”

Helpful Report

Posted 2 years ago

“I bought a Jabra elite 75t ear buds Before I received,I download the instruction manual to said device. On receiving i was to find a series of faults in reference to said manual. I sent a email to Wish detailng the faults to battery case.earbuds a total faults of 6+ and requested a return/refund I received no reply I emailed again only this time i enclosed the devices instruction manual to support my claims to a return/refund. I still await reply. This was my first purchase to WISH order nos 61ad368b0683425o00d6f367,which i give in the strictist of confidence. I strongly advise anyone,dont be fooled by the cheap price compared to that in UK Once bitten twice shy No more WISH purchases for me”

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Posted 2 years ago

“Charged items that i never received. They are scammers”

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Posted 2 years ago

“DO NOT ORDER ANYTHING FROM WISH>>>>CHEAP STUFF AND ITS IMPOSSIBLE TO GET A RETURN!!”

Helpful Report

Posted 2 years ago

“They charged my charge card when I didn’t even make a purchase in over 2 yrs. I have sent 6-7 chat request where they want more bank card info. They already have it because they charged me twice. They don’t seem to have support service connected to their WEB. Instead I chat W/ Chis 3xs & James another 3 xs. They want more info that they already have for my account. I fear these charges are going to get bigger if I don’t get answers soon! What can I do??? Both Chris& Jim ask me to explain what’s going on when I already did, so that’s part of the problem, neither can read. Very frustrating to deal w/morons or Robot morons, but I thought robots were suppose to be efficient. Who can figure?”

Helpful Report

Posted 2 years ago

“I made a few purchases $88 dollars worth and $29 shipping for birthday gifts for December 20 and got one lousy chain and green heart charm. Was told I would have it before December 22,2021 and didn’t get it at all. Been back and forth with customer care and still haven’t gotten my money back. Had to go out and spend more money for back up gifts. It says delivered and none of it was in porch or mailbox but one tiny envelope with a charm of green. Correct address. I thought it was good idea my kids order from Wish all the time. Have gotten a few mistakes but it worked for them not for me”

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Posted 2 years ago

“Got an email from paynearme about payment and refund from WISH. I have not even ordered anything from there. Went to check on the WISH app "order" but it just says I have no order. Got another email again from paynearme to COMPLETE YOUR WISH PAYMENT!!”

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Posted 2 years ago

“product did not received worst support its been five days still no support also would give zero rating”

Helpful Report

Posted 2 years ago

“My post office and local post shops would not accept your returns labels. I stuck them on the parcel and also sent it back by recorded delivery. Its been signed for at Portsmouth so you have your items back bu no refund from your company is forthcoming. I want my money back I'm discusted.”

Helpful Report

Posted 2 years ago

“Everything! They do not have a clue about customer service & they don't want to process returns. They keep sending you to their online support team, which is anything but a support. They ask you canned questions, which are not applicable & send you links that take you to their product portal. In the end, you just want return instructions, which you NEVER get!!!!!!”

Helpful Report

Posted 2 years ago

Wish is rated 1.2 based on 3,671 reviews