Wish Reviews

Name: Wish
Rating: 1.24

1.2 Rating 3,687 Reviews

5 %

of reviewers recommend Wish

Company Reviews

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Metrics

1.2

Based on 3,687 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Joseph Gracie

Wish 1 star review on 28th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My item was only a goatee beard shaper. The order never came for the original delivery date - bearing in mind that was a 3 week timeline. I asked for a refund and the process kept hitting a block time and time again. The delivery date was then put back from July to September and they said I could not have a refund as it was still in a delivery schedule - how can that reasonably be a correct procedure. I gave them 1 star because there is not an option lower”

Helpful Report

Posted 4 years ago

“Sent the wrong item, want me to pay for the refund. Cant talk to no one. Wish I had never ordered off the gits—complete scam. I, for one, will never order anything off these people. They are doing everything to make you just give up on getting a refund. At least I ordered using a credit card which is my next port of call.”

Helpful Report

Posted 4 years ago

“Placed multiple orders as far back as April 10... some come some don’t, no explanation no customer support... birthday gifts, Father’s Day gifts still not here... tried to give them a second chance as most of my items where purchased with wish cash and after many many attempts was refunded for shipping only for only a few of the many orders... I tried to use the refunded money and order from U.S. sellers only... paid more for the product and the shipping and when the tracking info was finally available it says the last known location is in China, so wtf! Lazy lying scammers”

Helpful Report

Posted 4 years ago

“Two big items I ordered.never came. Been waiting since may on the one. Only got a refund of shipping cost. Not item cost. Used to like wish an got decent stuff but not now.”

Helpful Report

Posted 4 years ago

“Lured me in with cheap prices on jigsaw puzzles. After selecting a few I proceeded to checkout, was prompted to created an account (no guest checkout option) and then discovered their ridiculous shipping rates. I then cancelled my order as i will not participate in this type of bait and switch. Less than 24 hours Wish.com has already used my provided email to send me 6(!) spam messages. Looks like they got what they want.”

Helpful Report

Posted 4 years ago

“They changed the shipping arrival multiple times. Now they have my summer shirts arriving in the fall. You can't get anywhere with what they call their online assistance, which is where they want you to submit requests for refund. It's a scam. They took the money immediately and I'm still sitting here. I've emailed and submitted requests. NO REFUND.”

Helpful Report

Posted 4 years ago

“Absolutely the worst for delivery. I understand there is problems with delivery because of covid 19 but no other company takes 3 months to get you your item”

Helpful Report

Posted 4 years ago

“i have not received my shoes that was ordered in early June 2020 paid over R450.00 and every time the delivery date gets extended.”

Helpful Report

Posted 4 years ago

“Wish had me going round and round with my refund request of a product I already returned even with USPS proof of delivery. Thank goodness for my using PayPal as my payment source. They contacted Wish but with no apparent response either. PayPal gave me a refund after reviewing my case.I trusted PayPal to be there for me and sure enough, they rescued me! Thanks PayPal! Be forewarned about Wish.com as you’d wished that you hadn’t ordered from them! Poor product quality and poor customer service!”

Helpful Report

Posted 4 years ago

“Scam Chinese company. Avoid, avoid, avoid!”

Helpful Report

Posted 4 years ago

“Never received an item (after two months of waiting), Wish refused to refund. Total scam”

Helpful Report

Posted 4 years ago

“Total Scam I was exited about the great products. I ordered 8 different items in mid May 2020...finally mid July I was told they some might arrive in November 2020, Now I am trying to get my money back. No one answers my questions.”

Helpful Report

Posted 4 years ago

“Unbelievably poor! Ordered a product as it had a 2 week ETA. 2 months later I am told to wait yet another month and have no faith it will turn up. Requested a refund only to be told I cannot have one as it has been shipped, which I don't believe for one minute. I truly believe this is one big hoax and that most folks never get their order delivered. I hope this review will help some people to NEVER order form these thieves. Hopefully, enough people will report them to their country regulatory authorities to get them closed down.”

Helpful Report

Posted 4 years ago

“A similar story to others. I ordered an item and the estimated delivery date just keeps getting put back month after month. It is already 3 months since I ordered it. The help centre is no help at all as there is no way to cancel your order. You can blame COVID up to a point but when the item reached the destination country 2 months ago you don't expect to recieve it. As far as I can see they just have to keep putting the delivery date. Avoid this website it is not worth the hassle”

Helpful Report

Posted 4 years ago

“IT IS A SCAM !!!I POST REVIEW EVERYWERE I CAN AND I CAN SEE I AM NOT THE ONLY ONE.ORDER TWO ITEMS IN MAY , DATE CHANGED TWICE.NOW FOR 6TH SEPTEMBER. NO REPLY FOR EMAILS , NO REFUND.”

Helpful Report

Posted 4 years ago

“Run away.Horrible service.Horrible items.”

Helpful Report

Posted 4 years ago

“You will WISH you never did business with them. My item delivery has now been pushed back again. It's been 2 months since I ordered, now they say it will be another 2 months until delivery. I will never order from this site again, and you shouldn't either.”

Helpful Report

Posted 4 years ago

“I bought 3 items and paid a crazy amount on shipping to have it here by july, I ordered them may 16. I still have not received them, instead they changed delivery date to Aug 14-Oct 11. I am in no need for these items now, as they were gifts. I have repeatedly asked for my money back,...but nothing, They have my money and the merchandise. I will never shop this site again! A real rip off”

Helpful Report

Posted 4 years ago

“Ordered an inflatable slide and it came moldy out of the box. The product tore within a few weeks but the company would not accept a return because the request was made outside of their return window. In addition, their customer service is somewhere between minimal and non-existent. It is impossible to speak with a human being and responses via email appear automated and certainly do not attempt to sincerely address customers' concerns. Spend more money to avoid this company at all cost!”

Helpful Report

Posted 4 years ago

“17 april order and payment, today 14 july still no product and no money back. They always say wait wait, but from the tracking it's clear they lost parcel 8 may. They just made a partiale refund (less than shipping cost) and it's the worst customer service I've seen in my life. I wrote many times asking my money back but I only got automated and not satisfactory answers.”

Helpful Report

Posted 4 years ago

Wish is rated 1.2 based on 3,687 reviews