Wish Reviews

Name: Wish
Rating: 1.24

1.2 Rating 3,687 Reviews

5 %

of reviewers recommend Wish

Company Reviews

Questions

Metrics

1.2

Based on 3,687 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Joseph Gracie

Wish 1 star review on 28th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've ordered from them before and while they are slow getting it to you, I've been satisfied. Put today they send me a message with computer generated answers to a lame WISH ASSISTANT chat that I never saw until it was over and done with, saying that I requested WISH CASH for orders that THEY failed to send me. Then the message said they couldn't refund my money because "the refund window for this item CLOSED on June 20, 2020" It's APRIL 24th, 2020! The message: Notice the dates! (Assistant Wish) >>> Hi Donald, I'm Wish's support assistant! >>> Thanks for reaching out. >>> Here's the latest tracking info I have: >>> Arriving+by+Nov+22,+2019 >>> Have you received this item? >>> We're sorry about that. Unfortunately, the refund window for this item closed on Jun 4, 2020. >>> What would you like to do? >>> Although your request is beyond our refund policy, for this time, we're happy to make an exception and offer you Wish Store Credit (Wish Cash) equal to the purchase amount. It will be instantly available to use towards any purchase on Wish. Please view our policy to ensure you get your refund in the future. >>> View Return and Refund Policy >>> Would you like to get the refund in Wish Cash? (Donald) >>> Yes (Assistant Wish) >>> We've issued you a refund. PATHETIC!!”

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Posted 5 years ago

“No delivery for three months! Really! Tracking says sitting in China. Refund if any would take another three months. Don't order from this company!”

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Posted 5 years ago

“I've been very satisfied with my purchased. I've mostly bought things like phone chargers, kitchen stuff like canisters, storage boxes, slippers, etc. and have been very happy with the quality given the very cheap prices. It does take 3-4 weeks to deliver. I also always look at ratings and reviews to make sure other users have liked the item. If the item doesn't arrive on time (has happened on some occasions) or is not up to the quality, Wish customer support has always refunded the money. The first time i used wish i didn’t know whether to trust so i decided to pay the least possible with this code: ( yltwdyp ), till 50% off on total cart.”

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Posted 5 years ago

“all went wrong place 2 orders and can not get nobody to help me and tell me what is going on.”

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Posted 5 years ago

“place an order on 04/09/20 I have not receive them. why is it so hard to track down an order.”

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Posted 5 years ago

“Do not go near this company. I ordered an item, which did arrive, but was too small. Since contacting Customer Support via their app, I have been waiting 10 days to try and get the issue sorted with no success. At first you speak to an automated bot but have to wait 2-3 days for a human agent to contact you. They are delaying the process so that I am out of time to request a refund. No live chat, no email, no telephone number to call - that says it all really. Also if you read any 5 star reviews, you can tell they are fake because they all use the same wording. I only gave 1 star because there was not an option to give no stars. Never again.”

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Posted 5 years ago

“I ordered several items. Tracking said wait longer. So contacted Wish. Stated your delivery recieved days ago. What I been watching this item on tracking info provided and never received. Tracking never updates. You take a big risk with them. Remember they do not do refunds even when there WRONG! THEY WILL NOT ACKNOWLEDGE PROBLEM IF THEY IF HAVE YOUR MONEY.”

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Posted 5 years ago

“Selling goods are are out of stock. You buy goods and wish keeps your money with no goods shipped, there’s basically no customer service as you getting the same message for anything inquire about This site must be force to close down and I urge people not to bother buying anything from this site for two main reason 1 - very poor and bad quality goods 2- customer service basically not available”

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Posted 5 years ago

“I won't even give 1 star. It's honestly the worst online shopping experience I ever had. The price at the end it isn't cheap because you have to pay delivery charge which also the same price of the item you bought but that's okay but not when the items described and ordered are not the same when arrived. When you see it you know it's fake and half if not less the size you ordered. Not to mention delivery time takes forever. I am surprised how the sellers get good reviews on wish app. It's a scam, honestly potential buyers out there don't get tempted.”

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Posted 5 years ago

“I placed an order in 30th March, the payment was through PayPal and was on my statement on 1st April but the goods have not arrived. I have sent 3 emails to Wish but have received no response. Would never order from them again. Appalling service.”

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Posted 5 years ago

“I ordered last year November since now I didn't receive my items they refunded me with wish cash but,I don't want to order again there now I cannot have my money back there estimate time is very inaccurate. The first time I ask about my items they said wait until the 28th April and when I ask again they said it has expired. People do not buy from wish they are stealing your hard earned money.”

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Posted 5 years ago

“Someone else order a fit watch for £148.00 on my account. Cant speak to anyone and the emails back and forward dont make any sense. Still haven't had a refund. This was ordered on my account on 8th April!!!!”

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Posted 5 years ago

“I ordered an item and the delivery date keeps getting pushed back. I can't wait a month for this and now i'm getting nowhere with their profoundly inadequate chatbot that gives vague answers. Not being able to cancel an order that hasn't shipped is also frustrating. I guess the only option is to dispute the transaction. If you have all the time in the world to wait for something, this is the place for you. If you happen to have a timeline that you need to adhere to, this is not the place for you. Order from a f****g bespoke artisan, it'll still arrive earlier than ordering from Wish.”

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Posted 5 years ago

“Do not order from wish 20 days now, have not received my item or my money back & wont answer my emails!!!!! SCAM SCAM SCAM!!!!”

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Posted 5 years ago

“DO NOT ORDER FROM WISH!!! 20days now & I still don’t have my items or my money back!!!! Emailed them many times. I’m out of 30.00. Glad I didn’t order more expensive items & I hope this helps others not to lose their money!!!! Don’t do it”

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Posted 5 years ago

“Don’t order from Wish! I’ve been waiting for 10 days. I Was told not to expect the item for another month !”

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Posted 5 years ago

“I didn’t get my order and when I cancelled it I still haven’t got a refund it been two weeks”

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Posted 5 years ago

“BEWARE OF REVIEWS THAT START OF WITH "VERY NICE SITE" THEY INCLUDE A DISCOUNT CODE WHICH IS WRITTEN BY AN IDIOT CLOWN FROM WISH.COM TO BRIBE CUSTOMER'S,FOOL THE CUSTOMER THAT GETS SUCKED IN”

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Posted 5 years ago

“Worst customer service. Ordered masks, gloves, etc weeks ago,still waiting. Would never recommend them.”

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Posted 5 years ago

“Why don’t you have a zero star I am livid with these clowns. There is no support and absolute generic rubbish answers ! How can this be allowed to exist globally without any accountability ????? Shocking”

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Posted 5 years ago

Wish is rated 1.2 based on 3,687 reviews