Wish Reviews

Name: Wish
Rating: 1.24

1.2 Rating 3,687 Reviews

5 %

of reviewers recommend Wish

Company Reviews

Questions

Metrics

1.2

Based on 3,687 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Joseph Gracie

Wish 1 star review on 28th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not be fooled by the pictures because they are lies. Your item when you do receive it will not look like the photos that they obviously steal from other sites and use it for their's. I did a test buy with hair and omg the lies they told, but you live and learn and I should have known better because China is home of counterfeit.”

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Posted 6 years ago

“I am not recommending any one to purchase any thing on WISH . This is totally scam .”

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Posted 6 years ago

“Added more to my order then expected me to return the junk they sent me. I well never order from them again. Consumers beware they rip you off”

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Posted 6 years ago

“very nice products at best price”

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Posted 6 years ago

“Poor quality ! Cheap prices but very very poor quality. Better stuff at flea markets. Getting a refund is almost impossible. Took about 2 months to get my refund. Items comes from China. Shipping charges are exstemly high. I will never again order from this company !”

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Posted 6 years ago

“Year ago tried to get refund. Took half a year. But the bigger story...My card was on file since I purchased something months prior. I then received an email saying that I purchased an item (which I did not). So I talked to a wish agent and he/she stated that I had to return the item first before getting a refund. Tried telling them that I didnt purchase anything. At the end of the day they denied my refund and I had to get a refund from my bank. WISH'S customer service system is awful. Things may be cheap (I've found cheaper prices elsewhere. Dont get fooled), but if you EVER and I mean EVER wish to refund something, good luck. You'll have better luck winning the lottery. Wish sucks. Waste of my time money and efforts. Will never use again and will tell friends and family the same. Friend of mine also gave them a 1.5 star as a review(he does it for work). Wonder why.”

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Posted 6 years ago

“Your customer service dept is absolutely horrible. I was charged $274 for a fraudulent charge, made by some foreigner, and, after contacting you, you agreed to refund my charge. However that was on Dec 9, 2018, which you said would take 2-5 business days. I have sent you email after email letting you know we have still NOT received this credit, with NO RESPONSE FROM YOU. I've given you all the information on this transaction and my phone number to call so we could get this resolved. NO EMAIL or CALL to even let me know you are working trying to get it resolved. I should have looked at your reviews before ever purchasing anything from your company. Sad to think you operate this way. I will be putting messages out on social media letting people know not to purchase from your very unethical company.”

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Posted 6 years ago

“Never will get anything from wish again, takes way to long to get here and sometimes I never get my packages have brought several things from wish early December and have yet to receive any of them and when I hit where is my package it says it’s still in china no new updates or anything”

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Posted 6 years ago

“Son una basura vendiendo porqueria china 🇨🇳 solo llega basura barata ,incorrecta o no llega nunca y si reclamas llegan al punto de que no te permite reclamar más típico de países comunistas yo tumbe mi cuenta no apoyo a países comunistas a la mierda con ellls y su basura de productos son una estafa”

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Posted 6 years ago

“This company is a total scam!!!! If in could give Wish a negative 5 stars I would. Either the item does not arrive or it is cheap. When you ask for your money back all of a sudden your acct is not in good standing. Only way to get back in good standing is keep ordering. Have requested my money back so many times and keep getting the run around. Don't order from this company all they are doing is take your money for nothing!!!!! Total fraud/scam!!”

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Posted 6 years ago

“Horrible we have contacted one of our lawyer's. Bought two smart watches 3 weeks ago. Today finally got this little package in the mail. ..i opened it and all it had was the plastic screen protectors from the watches....NOTHING ELSE ??! WHAT KINDA JOKE IS THIS I WILL GET MY $300+ BACK BELIEVE ME”

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Posted 6 years ago

“These folks are crooks do not go on this website!!! They claim 100 percent guarantee but they don't tell you that you are required to pay for the return back to CHINA which is more than the item itself. Everything is counterfeited, colognes are watered down and clothing are extremely cheap material. Save yourself the heartache and the frustration of dealing with crooks”

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Posted 6 years ago

“My first time with wish... an $8 pair of pants- comes w/ $4 shipping; some items came w/$3 ship. I would’ve paid $42 in s&h to wait for over 30 days to maybe get my items? That doesn’t turn out to be so cheap after all...Forget this.”

Helpful Report

Posted 6 years ago

“Dear WISH I feel I am a great customer of wish, I have been ordering items since January 2017. In total I have ordered over 450 items (457 to be exact) and out of those I have returned items when they were broken by poor packaging or answering your questions about receiving items in a timely manner. For instance this is an example of an order that arrived 7 weeks after it was ordered on November 15th ago and it arrived just now (Jan 4th). And again it arrived damaged with a prong broken off of the earring due to POOR packaging, it arrived in a small plastic bag. Every time you ask if I received an item I have been truthful, and I have also submitted pictures as proof of broken items when requesting refunds. Your flagging of my account seems to imply that I am taking advantage of you, and all I have been doing is documenting broken items and answering your questions. It is really hurtful that you imply that. Can you help me”

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Posted 6 years ago

“Wish sucks...don't be scammed”

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Posted 6 years ago

“Sellers send a tracking number which rarely leaves China...no delivery,contact support,they extend the delivery date,contact support on the new date...again they extend delivery date...nondelivery...you contact support and now it's beyond a refund....”

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Posted 6 years ago

“it does not deserve the one star,they take your money,u will never got ur item or your money back,adding to that they are worst customer service ever”

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Posted 6 years ago

“Paid £2 for a product that did not arrive, reported it and only received 40p back. I know it’s not much money but is surely against statutory rights. I will not buy anything else.”

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Posted 6 years ago

“I made the mistake of ordering a lot of items at once. Most of what I received was complete junk - I would have gotten better quality at the dollar store. Also, 3 items never showed up despite showing tracking info that they'd come into the U.S. Because they been delayed, I waited to report them being lost (tracking info said they were coming) and by the time I did, the refund window had closed. Shame on this company. They'll never get another penny from me.”

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Posted 6 years ago

“I heard good things about wish from coworkers who use the app who have purchased home decor items and some accessories. I decided to order some clothes for my daughter. Big mistake, glad it was cheap but you get what you pay for. She wore each outfit one time and they were falling apart and fading. Complete junk! I would not recommend!”

Helpful Report

Posted 6 years ago

Wish is rated 1.2 based on 3,687 reviews