“Horrible, actually, non-existent, customer service. I've emailed them 3 times because THEY sent me the wrong shoe size. They never replied, I have hardly any time to return the item, and they are charging me $25.00 to return it even though it's THEIR mistake! Do NOT shop here. There are so many better shopping sites.”
“I have been emailing them for weeks and they have not replied nor shipped my item. Please do not take the risk with this company. I don't know how they are still in business with this unethical behaviour.”
“Absolutely atrocious. I genuinely think this company might be fraudulent. Purchased an item which arrived damaged and having reached out to their customer service email, not received anything. I’ve had on good authority they don’t respond until refund period elapses. Absolutely avoid at all costs. Still no response to any of my emails. This is a bankruptcy in the making”
“I never write reviews but I don’t want anyone falling into the trap and ordering from these scam artists. I ordered two pairs of trainers for my little boys, one pair didn’t arrive and the other was incorrect. After emailing and emailing with no response I am now assuming that I will never get my money back for either of these trainers! I save every year so that I can get my boys nice clothes for Christmas and Cettire steal this from us. Please do not make the same mistake I did and order from this website.”
“I am writing this review out of a sense of responsibility to warn potential customers about the deplorable practices of Cettire. My experience with them has been an absolute disaster, and I believe it is crucial to expose their true nature.
Cettire is not just a company with subpar customer service; it is a breeding ground for crooks, liars, and cheaters. They blatantly accused me of returning used goods, a total fabrication aimed at evading a refund. Their response to my attempts for resolution was a series of lies, deceitful tactics, and a complete shutdown of communication.
The customer service team at Cettire is a sham. They operate on a foundation of deception and fraud, employing every trick in the book to cheat honest customers. Their return policy is nothing but a snare, a ploy to defraud customers and withhold their rightful refunds. The lack of ethics and empathy in their dealings is staggering.
I implore everyone to avoid Cettire at all costs. Their unscrupulous business tactics and blatant disrespect for customer rights are alarming. There are countless other retailers who respect and value their customers, operating with honesty and integrity. Don't be enticed by Cettire's false promises and seemingly attractive deals. It's a veneer for a very corrupt operation.
Do not fall prey to Cettire. Spread this message far and wide. It's time to take a stand against such unethical businesses and protect ourselves and others from being exploited by these unprincipled scammers.”
“My order was delivered to the wrong address by DHL and they tried to retrieve it without success. I tried to contact CETTIRE but it was only email and I sent an email .
It took a week for them to reply and I was thinking they’ll send a replacement or a refund like most companies and then file an insurance claim with DHL.
Instead, they replied my email and sent me a form to fill which I did . After few days I called DHL to enquiry if CETTIRE has put in the insurance claim and was told they hadn’t done anything.
CETTIRE is not good when it comes to customer service .
CETTIRE refused to send a replacement or refund and as I write this has not filed the insurance claim yet .
I’m out of my money and my bag and CETTIRE don’t give a damn about it .
I’ve purchased a couple of times with no issues but when there’s one you are on your own .
My advice is stay away if you want to shop with a company with good quality customer service. How can a company as established as cettire selling thousands of dollars in merchandise have no phone number and communicates only via email which takes weeks to get a reply.
Cettire is a scam I never rate a company bad but I’ll make an exception this time .
Buy with a reputable company that knows how to resolve issues like this effectively.
Stay away”
“Worse company ever , order balmain pants for 1000 dollars , received used ripped pants and returned it June 2023 , I still have not received any refund or store credit or even the same pants back .”
“If there is a possibility you will need a return and a refund, do not ever buy from them! They have received my return of 300+ euros 10 days ago and they respond to none of my emails! Totally unprofessional company! Order #2839225”
“This company has absolutely no warranty! If something would happen to your purchase they brush it off as wear and tear! Do not spend tour hard earned money there!
Costumer service is horrible!
Im thinking now that they sold me a fake bag and will not replace it!
Been trying to get a solution for a year now! AVOID AT ALL COSTS!”
“In September 2023, I purchased Alexander McQueen sneakers. When I tried it on, the shoelace broke, so I returned it. It’s December now, almost three months later, have not received the refund yet. I contacted the company via email (only way to contact) and kept getting the same message that they are “escalating” the issue and would get back to me. There is no way to talk to a person at Cettire. I strongly recommend not buying anything from them.”
“Ordered a jacquemus bag that only a month after I came to realize it's a fake, as the product card it came with has an unreadable qr code, and with further inspection, the bag seems to hit a lot of the checkpoints for a counterfeit product.
Bought it from cettire as it had a 100 euro discount from other reputable sites, but needless to say, not worth it. Total scam!”
“Complete scam! They sent me wrong item, on the way I recieved the email from DHL that I have to pay Customs fees to recieve my items, even though on their site its clearly said that all the customs fees included. I returned it the next day. Cettire recieved it, accepted it, and after that never refunded my money. I sent them many emails but they always responded that the refund is processing, Its been almost three months. Dont buy anything there!”
“Never order from this company seven days I was waiting for my order to be shipped then they emailed me saying it is out of stock now I have to wait for my refund might as well be a scam”
“Was shipped the wrong item, this time almost egregiously as the item was the right Burberry brand but was for women, and a hoodie instead of a intarsia sweater. To boot, this was the LAST of its size on Cettire, so it almost feels like they couldn't fulfill the right order so they just went with something completely different knowing it'll be returned.
WHAT CAN ONE DO IF A MERCHANT INTENTIONALLY DOES SOMETHING THIS MALICIOUS AND THEN TAKES A FEE FOR IT?!?!”
“Been trying to get in touch with their customer service for 2 weeks. They will not respond ! I am trying to return my order but they won’t answer me or send me a label !!! Absolutely disgusting. Worst customer service I ever saw.”
“Return policy is a total rip-off, and they seem to go out of their way to make your life miserable when you want to return something.
It's hands down the worst I've ever encountered.
1. They charge you $30 CAD for a return, and to add insult to injury, they won't even refund the taxes you paid.
2. You're given a ridiculously tight window to return items, and if there are any shipping delays, tough luck—you're out of options.
3. Their customer service is a joke. They couldn't care less about helping you. Instead of addressing your concerns, they just keep spamming you with copies of their policy.”
“Not only did they send me the incorrect item, but have blatantly ignored me after emailing them EVERY SINGLE DAY FOR A MONTH to get a return label. If zero stars were possible, that’s all you deserve.”
“Customer service is awful. I’ve ordered some shoes for my husband’s birthday. He’s tried them on but they’re half a size too small. I saw on the platform that they have a larger size available but customer service is just refusing to exchange them because the returns deadline has passed by a week. I find that incredibly inflexible and shocking, do they really want to lose a future customer and want me to discard the shoes as he can’t wear them?? That doesn’t make any sense. These were expensive shoes and I’m not even asking for a return or a refund. Customer service is just ignoring my emails now and there is no way to reach them via phone. They’re not a legit luxury goods platform and I won’t use them again. I cannot recommend them at all.”
