“I have returned the bag and received refund but it was COUPON POINT….. in the item of Return, they clearly say “Once we receive the item, we will refund you to your original payment method” (We can find both in website and app!) I sent email that
I want them to refund to my bank connected to my credit card as my original payment method, and they REFUSE….. I am really confused and sending the email again to explain them…Even though the amount is not small at all and there is the terms and conditions, they did this to me. This is really like scam🙁🙁🙁”
“Im still waiting a month now for a product I ordered! I’ve emailed this company several times and all they have to say is we escalated this! Its been a MONTH! There is no phone number to reach out and call someone! I am reporting this company to Consumer Affairs and to the Government! They are ripping people off!”
“I ordered a pair of Gucci boots over a month ago and I’m still waiting for an update of the order. Their website stated that the order is pending with no estimated date of shipping. The only way to contact them is through email which in an of itself very frustrating because they do not follow up. They don’t even know where my boots are and yet they’ve collected my funds. They are a scam do not trust them!!!!”
“placed an order two weeks ago and it has still not been shipped nor notification of anything - just showing in the account as ‘preparing’. Their website states ‘expected delivery is 4-7 days’. I have asked repeatedly to cancel the order but they say they can’t. I have missed being able to wear the item due to never receiving it. They took the payment of over $3000 immediately for a very expensive item and I still have no information about the whereabouts or expected delivery. The customer service is pointless and unable to provide any information. Will never use this website again.”
“This is the worst company I have ever dealt with. Do not buy from them - it is not worth the risk. I ordered a Margiela top from them in what they listed as Italian 40 size. It turned up and it was French 40 so two sizes too big. I immediately wrote to them, told them their mistake and asked for a return label. No response. I emailed 2 more times and eventually got a response 5 days later asking to see pictures of the product before they could refund me. I sent the pictures. Another few days went by. I got a response saying it was too late for them to receive the package (their return time is 10 days). They won’t answer any more emails so now i am stuck with something in the wrong size which I never would have bought. Soon after, i went on line (I probably should have done that before) and I read so many reviews of people who had gone through the same thing. It is the worst. There are so many trustful retailers out there - choose one of those instead. The money it looks like you save on Cettire is not worth the grief of dealing with them.”
“Don’t buy from them
Don’t buy from them. Never had such a bad experience... They respond 10 days later, I received the wiring item, had to send 15 emails before I got the first response. They refused to reship the item I have originally ordered, because on their website the price went up due to availability. I had to to discuss over three weeks, but the resolution was not in my favour. They had the item I had ordered still in stock in my size, but refused to send it . I will never buy from them again.
The worst company you can’t imagine. More than scamy.”
“I would give 0. Horrible customer service, scammers. Do not use them. You wont be able to get your money back if you return items. I sent items back 2 days after receiving the products and 3 weeks passed and I did not receive any refund. They take time to answer emails, they are disorganized, now blaming me that I shipped items to wrong location and will be liable to fees… no numbers to call. Absolute scam”
“I ordered a pair of Y-3 Kaiwa sneakers for 207,40 Euro
The size I ordered was UK 9 ( 43 EU ) and today I got size 42,5. ( UK 8,5 )
The price has been changed to size 43 and I can't afford to give the return anymore, why are you mocking me?
The size I ordered is different from the one I received and the price has changed in real time, it is frustrating and annoying and my time has been wasted.
You find a variant that does not waste my patience and time”
“Worst online shopping experience ever!!!! I ordered a Jacquemus bag at a great price. They took the funds off my card and I was happy that I bought it at that price. Furthermore, after 24 hours, they send me an e-mail that the bag is unfortunately out of stock and they offered me two refund options (directly to the bank account or in the form of a gift card with another +10% of the total amount). But they also said that they will monitor their stock and if the bag shows up, they will fulfill the order. Of course, I immediately went to check on the website if the bag was really out of stock, but I saw that the exactly that bag was available at a higher price. They assured me that it was not the same bag because it was not produced in the same season, although when I clicked on the bag from my order, the same one at a higher price would open. The discussion went on for days and I had no more patience for them and their lies so I asked for a refund. The only good thing is that the refund was realised in a very short time. In any case, if you want to save your nerves and money, avoid this site because they are scammers!!!!”
“This company is the worst at customer service. I recently placed an order on 9/21. Usually my orders are shipped within a couple days & I receive soon after, just like their website states. I have yet to receive shipping confirmation on my last order & I needed the items this week. I have emailed them MULTIPLE, MULTIPLE times over the past week asking why it hasn’t shipped & when they expect it to ship! I’ve received absolutely no responses. They don’t provide a phone number or a customer service line. In the past when I’ve returned items , it takes them over a month to refund after they’ve received the items, & do not communicate the process .”
“They should be reported. To all those who have had issues like myself, report this company to the Office of Fair Trading in Australia. I’m in Europe and as the company is based outside of Europe I don’t think I can report them here. Am I right? Will try everything to get this company reported. Item came and was faulty. They will not reply to any email and won’t accept my pick up address so I can return the product. A complete sham.”
“This website is a complete scam. I paid over $600 for a pair of Balenciaga shoes. Received completely different items from what I ordered and wronf size. Tried to issue a return online, couldn't login to the online account, nor process a return online, kept showing errors. I wrote many emails to customer service. Got no responses. It's saying the return expires after 14 days. Now it's been expired according to them coz I got no response. I disputed the charge. Horrible shopping experience. What a waste of time and money. Got my worried so much.”
“DO NOT USE THIS COMPANY AT ANY COSTS!
TRUST THE BAD REVIEWS AS THEY ARE MOST LIKELY THE “ACCURATE” ONES...
IT HAS BECOME CLEAR THAT CETTIRE PLACE A HIGH NUMBER "FAKE REVIEWS" ON THEIR SITE TO TRY AND DILUTE THE HIGH NUMBER OF BAD REVIEWS THEY RECEIVE FROM THEIR CUSTOMERS....PLEASE SCROLL DOWN ON THIS SITE AND YOU WILL SEE A REPEATING "PATTERN"....AS EACH TIME THEY RECEIVE A "REAL" NEGATIVE REVIEW, THEY THEN ADD SEVERAL "FAKE REVIEWS" TO MAKE IT LOOK LIKE THEY HAVE LOTS OF SATISFIED CUSTOMERS...THIS IS A "COMMON PLOY" WITH SOME ONLINE RETAILERS TO DILUTE THE BAD REVIEWS AND MAKE THEM SEEM "SPORADIC"
THEY SEND YOU FAKE UNPACKAGED PRODUCTS AND ALSO (AT BEST) 2ND HAND / FAULTY ITEMS & HAVE LITTLE OR NO CUSTOMER SERVICE....I ORDERED A BOTTEGA BELT AND WHEN IT ARRIVED IT WAS NOT IN THE CORRECT PACKAGING & CLEARLY SCRATCHED & MOTTLED ON THE METAL. DO NOT BE FOOLED BY CHEAP PRICES AS THEY ARE CHAEP FOR A REASON!!
HOW THEY ARE STILL IN BUSINESS OPERATING IN SUCH MANNER IS NOTHING SHORT OF INCREDIBLE?
STAY WELL CLEAR....!”
“They don’t refund customers money. They received the return after three months, still no refund to me. I asked many times, still no refund. Any no any updates.
If you can, don’t buy anything from them. Shocked! It’s awful!”
