My order was delivered to the wrong address by DHL and they tried to retrieve it without success. I tried to contact CETTIRE but it was only email and I sent an email . It took a week for them to reply and I was thinking they’ll send a replacement or a refund like most companies and then file an insurance claim with DHL. Instead, they replied my email and sent me a form to fill which I did . After few days I called DHL to enquiry if CETTIRE has put in the insurance claim and was told they hadn’t done anything. CETTIRE is not good when it comes to customer service . CETTIRE refused to send a replacement or refund and as I write this has not filed the insurance claim yet . I’m out of my money and my bag and CETTIRE don’t give a damn about it . I’ve purchased a couple of times with no issues but when there’s one you are on your own . My advice is stay away if you want to shop with a company with good quality customer service. How can a company as established as cettire selling thousands of dollars in merchandise have no phone number and communicates only via email which takes weeks to get a reply. Cettire is a scam I never rate a company bad but I’ll make an exception this time . Buy with a reputable company that knows how to resolve issues like this effectively. Stay away