“Awful experience, same as majority here. Bought a pair of YSL espadrilles, arrived and they were faulty - literally the tongue was not attached to the rest of the shoe!
Sen them back after an awful customer service experience and FINALLY sent a replacement, just in time for my Europre holiday.
Took them to Europe and the 3rd time I wore the shoes - literally, the entire toe split open on the right hand shoe.
Took to a cobblers to fix and they showed my how the shoes were faulty and, in their opinion (I was in France after all) YSL would NEVER let this shoe through quality control, at best it would be a seconds, but he felt they'd throw it away.
Save $100 off $550 shoes and ended up with worthless shoes, wish I'd just paid RRP from YSL to be honest.
Awful site and dreadful, fake/knock off products and no quality control at all.
Wife and friends have had similar experiences and won't use again.”
“Order Came all in original box with tags and receipts, really good customer service! Definitely NOT a SCAM!
Sizing perfect, exactly what i ordered perfect thank you”
“I ordered a 38.5 RV flat shoes but they sent me a size 37.5. Obviously, I have to return it. The hassle of going through it really fazed me. On top of that, they charged me $25 for the returns, something that’s not even my fault!
After returning the wrong sized pair of shoes, I ordered again my size 38.5. Lo and behold, the price was not the same anymore. It was more than the price that they posted a couple of weeks back. I found it so disconcerting. Very disappointing! I totally felt it was a highway robbery.
To make matters worse, their customer service representative wasn’t for the position they represent. They’re just like people without feelings. I wonder why they’re called “customer representatives”.”
“WARNING
WARNING , WORST LUXURY SHOPPING EXPERIENCE EVER !!!!!!
IF U LIVE IN THE UNITED STATES PLEASE DO NOT ORDER FROM CETTIRE THEY TAKE YOUR MONEY AND DONT GIVE U THE PRODUCT AND THEN BLAME IT ON FRUD PROTECTION TO WHY THEY HAVE NOT SHIPPED WHAT U ORDERED & HAPPENED TWICE WITH THE SAME TWO ITEMS BECAUSE I WAS TOLD I WOULD HAVE TO WAIT FOR A REFUND AND THEN RE ORDERED . CUSTOMERS SERVICE IS RAN BY A BUNCH OF RUDE CLOWNS THAT ARE ABSOLUTELY NO HELP AND THEY WILL IGNORE U WHEN THEY FEEL LIKE EVEN WHEN THEY HAVE YOUR MONEY IN POSSESSION & ISSUE/PROBLEM IS NOT SOLVED . THEY DO NOT CARE AT ALL .. Chelsea ( the worst ) , Heather , Joanna should not be working for customers service for a “ high end “ resale company when they can’t provide decent customer service to people who are spending hundreds & thousands of dollars . They need to be let go or retrained . I WOULD NEVER SPEND MY MONEY HERE EVER AGAIN THE WORST EXPERIENCE EVER !!!!!!!!!!!!!!”
“I placed an order on 3/3/2024 for Balenciaga Shoes The order was not yet shipped and I was charged in full They sent me pictures displaying some defects in the shoes
I requested additional pictures displaying the whole shoe
Customer service does not respond and my order is still not shipped
I started a dispute for the charge They lost a consistent and old client”
“Ordered an item on February 22 for over $400 and they never shipped anything and refuse to refund me. They keep giving me excuses and are completely unprofessional in order fulfillment and customer service is non existent. This is more like dealing with an unreliable random seller on eBay marketplace than an actual company.”
“Very horrified by my experience - I bought a Prada bag $2000+ and package came with no bag in it! Contacted them back and forth and nothing!
Scammers, thieves - I will never buy from them again!!! Disgusting!!! Please beware.”
“I don’t write negative reviews often and I don’t say this lightly. Owning a business, I know how entitled customers can be these days, so you really have to do something extremely messed up to tick me off. Well this is beyond that. We purchased a pair of shoes for a gift (Christmas) and when the gift was opened, the shoes were different size!! As though that was not bad enough, we’ve been dealing with their customer support for nearly 3 months now! The absolute horrible blunt responses you’ll ever hear/read. Will probably end up with no resolution by the signs of it. There shouldn’t be this much time and nerves wasted over hundreds of dollars. STAY AWAY!”
“Okay first of all their online system is not the greatest. However if you know what you want...you will get it in perfect condition. Yes DHL did do the delivery and I had no issues they updated me through my phone of when they will arrive. I think where problems arise is if you decide to return something or if you got the wrong size in an item then you will definitely run into problems....their customer service sounds like bots. Bought gucci and marni bags and they are gorgeous!...I bought the wrong size in the belt bag and that's when I got a taste of the bad customer service....I figured out a way to make it smaller without returning😊”
“If I can help just 1 person losing their hard earned money it will be of some consolation.
Bought a high priced skirt with a flaw in the material at the front, it also stank of perfume.I tried to return it and after 3 months of almost generic emails they returned my skirt with no notification.So I emailed them, they said I would not be getting a refund because the tags had been removed.I absolutely DID NOT remove the tags ! This is a LIE.
It is something they can say and do which cannot be proved..so be warned ! I now have a skirt which I cannot wear and they have my money
SHAME ON THEM !!”
