“Quite disappointed really. The fence panels i purchased at £40 each so not ridiculously cheap we’re not of the best standard. I don’t expect them to last for any length of time at all Quite flimsy wothout much structure and with lots of mould and spores growing out of them. The top battens were also warped andnot tacked properly The gravel boards they sent were warped so unusable. Overall a disappointing experience showing the value of seeing the items in the flesh as opposed to purchasing on line”
“Delivery ok but a few bits of the sheds were loose on my inspection and broke of at the bottom. I'll have to glue a couple of bits on. Sheds were easy enough to assemble for the novices that we were. I was a little disappointed with the quality. The floor needed a few more batons of wood underneath it to make it more sturdy as it felt like it could split. On one side of the shed there is a bit of a gap where the wood has not been fitted properly. The tongue and groove shed i had seemed a little more robust whereas the wood overlaps the next bit as I knew on these. It has rained and so far so good and no leaks. Would look for tongue and groove next time rather than this sort. One more 10x8 shed to replace but I will shop around for this. Couldn't send back for replacement as we only had that period to do the work in. Some big gaps where daylight can clearly been seen which is disappointing.”
“Not bad bought shire 8ft corner summerhouse.. Better then some smaller low eaves height and doorways so this was perfect.. Went together quite easy only thing I'm disappointed with is the hinge quality / door latch and roof felt ... Both poor quality.. Hinges to weak for doors.. Hang the doors perfect come back day later all dropped.. And door latch same again poor quality latch flopping all over place... Still I will buy upgrades for these in time... But roof felt is very thin maybe I should of got the upgrade at time of purchase but didn't want to spend over 700 quid... So good points and bad points 6.5/10”
“The wood/log store we purchased was fine until we started to put the top panel on. The majority of the horizontal slats had bowed and we had to use extra nails and screws in order to get them flat, to stop rain water getting underneath and dripping onto the logs. For the money we paid, I was expecting all the wood to be in good condition.”
“Poor attention to some dimensions. Had expert help assembling this summer house however floor area was not quite the right dimensions and roofing assembly was a nightmare. Some of the roof sections did not join up correctly we had to add additional material to insure the integrity of the structure ...”
“The elbec garden buildings website was easy to navigate and the ordering process was simple. However, there was an extremely long delivery time for my building. Additionally, when it arrived, it was partly damaged, and some ready-assembled parts were badly constructed and I had to contact the company for replacement, etc. This was passed onto the manufacturer, and indeed most of the problem is with the product itself rather than elbec, It was not made clear in advance that to validate the anti-rot guarantee, the wood, although dipped in a preservative, needed to have a waterproof anti-rot treatment on top of this before it was painted. The anti-rot guarantee is about as useful as a chocolate teapot because the manufacturer can't guarantee something they haven't done. It's like guaranteeing a waterproof watch but only if the wearer seals it before use. I would suggest that elbec requires the manufacturer to perform this process prior to delivery. The instructions, according to my landscapers, were terrible. They were trying to make sense of four sets of instructions that they had to cobble together to make this hybrid building. Certain fixtures weren't even explained and they had to back-track on what they'd done several times to add them in. It wasn't clear that we would be left with an extra end panel and window panes. I'm annoyed that I paid for something I didn't order. I was left with a shed, that although made of tongue and groove, had holes in it where knots had popped out of the wood and required filling, gaps around the windows and in particular the roof window of the greenhouse part is badly designed and leaks when closed. I note I'm not the first to complain about the window leak. Whilst the design is suitable for my needs, I'm disappointed that I didn't receive a better-built product for the cost.”
“Delivery etc all good. Constructed this weekend and husband had to make some alterations as measurements slightly off. Also split in wood and one of the black plastic sills”
“Shed arrived on time, drivers not over keen to unload other than in the front garden.I started stacking shed sections in driveway then they followed with remainder. All went together ok apart when finishing roof section I found one facia panel missing phoned Elbec, Lady kindly offered to send replacement but as I told her I needed to get the roof secured that day she then offered to reimburse me the cost of the facia I had to buy locally as it was only £3.00 or so didn't bother ..so moral is check all parts before starting.”
“I bought a Mercia shiplap apex shed and the ordering process went smoothly. I am encouraged by the guarantee on the shed but not impressed by the quality of the timber and some of the wood is warped, although not too badly. My main complaint concerns the assembly instructions for the roof panels which could so easily be made foolproof but have resulted in my having to take them off and reposition them. The response from the "Customer Care" team was in effect that it was my fault as it was clear from the diagrams how they should be positioned. I would also add that the assembly instructions also recommend " that the building is sprayed with water during extended periods of warm sunshine and sheltered as much as possible during rain or snow". So it looks as if I will be spending most days in the future spraying water or holding a large umbrella over my shed to retain the guarantee!!”
“The product was described as "easy to assemble". I found that not to be the case. However, I got there in the end. The packaging was damaged on arrival, with some of the panels scratched. I would suggest better packaging because the delivery drivers seem to just throw the product around, hence the damaged packaging.”
“Arrived as advised, however left on an enormous ‘pallet’ the size of a double bed that was very difficult for me to cut and dispose of. The product was inferior but maybe naively I expected it to at least fulfil the requirements of a greenhouse. In this area it failed until a family member intervened to resolve the numerous issues. On a positive note the prompt and efficient service I received from Elbec customer services has been excellent and appreciated. I’d recommend the company but not that product at all. Not worth the money.”
“Delivery was great , on time and driver was more than helpful. the quality of the wood used was some thing of a let down .why anyone would use wood with 2" knots in the window frame is beyond me .overall the shape and size was just fine for me but could not recommend this shed as the wood was of such poor quality”
“Paid £500 for a shed the door was bowed the window latch broken and a couple of slats where broken, but because we had erected it then found the problem elbec wouldn’t give us any kind of compensation”
“Delivery slots were great packaging was also great but shed build instructions leave a little to be desired especially when it comes to the roof and didn't come with enough 40mm screws. Also apex of shed is offset so enless you fit the right way round you won't know it's wrong until you fit the roof boards. I would say unless you are really good at DIY I would steer clear.”
“The summerhouse arrived intact (all parts present) delivered by a very helpful driver. The quality of the materials is not great - softwood that despite application of the recommended treatment is already swelling in the rain. The resulting structure is not completely square, to the extent that I have had to bring in a joiner to make doors fit. This has been caused by a lack of clarity in the instructions - to make the building square the first corner post would have to overhang the base, which didn't seem right and isn't part of the instructions.”
Dear Nigel,
Thank you for sharing your feedback with us. We're glad to hear that the delivery time was convenient for you, and we appreciate your kind words about the delivery person.
Regarding the chipped panels, we apologise for any inconvenience. If you encounter any issues during the assembly or if you have concerns about the quality of the panels, please don't hesitate to reach out to our customer service team. We're here to assist you and ensure your satisfaction!
Best wishes,
elbec garden buildings
“It's a great shed, and I would recommend it, however the felt was missing, so they quicky sent it afterwards. 3 lengths x 2.7 metres acording to manual, but they only sent one 6 metre length. Poor maths by someone. Used my own. Drilling instruction confusing, 6mm drill shown at beginning of manual, but 5mm actually required. The tempered glass provided is easily broken, so the shed is easily broken into.”
Dear John,
Thank you for taking the time to share your experience with us. We're pleased to hear that you would recommend the shed overall.
However, we apologise for the oversight in providing the correct length of felt, and we appreciate your understanding in this matter.
We'll also look into the discrepancy in the drilling instructions to ensure clarity for future customers.
If you have any further concerns or if you require additional assistance, please don't hesitate to contact our customer service team. We want to make sure you have all the support you need!
Best wishes,
elbec garden buildings
“When constructing the Arbour we found that the seat and backrest were twisted. We could not get them to lie flat. We had to discard them and construct our own seat and back rest. The angle of the back rest as supplied when fitted meant that the seat was too narrow to comfortably sit on. 1 small angle bracket was supplied to hold the roof panels together. Before making this review I phoned company to raise issues was promised call back but never happened.”
