XpressFlower Reviews

Name: XpressFlower
Rating: 4.70

4.7 Rating 6,061 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 6,061 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower.com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 3rd June 2025

781

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Deliver based on my requirement. But need to make a lot of calls to ensure the can do it as per my requirements.”

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Posted 4 years ago

“If not for a little mistake, I would have given 5 star. Senders name had added additional alphabets. Should read as Mr & Mrs Goh Chong Ying (only on the Delivery Order)”

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Posted 4 years ago

Hi Mrs. Goh, Thank you for your feedback and we apologize for the inconvenience caused. We will investigate on what happened with your order and rest assured we will do our best to resolve this issue. One of our CS representative will be contacting you asap. Keep safe and well! Sincerely, Chuck CS Manager

Posted 4 years ago

“Great, the flowers was pretty. Will update us on the delivery status. Thank you”

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Posted 4 years ago

“The customer service is very proactive n professional”

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Posted 4 years ago

“it will be nice if express flower can use a messaging option immediately after calling if customer isn't answering. please don't call 5-6times non stop if we are not picking up the phone. Please use a messenger system. Thanks.”

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Posted 4 years ago

Hi Rogini, Thank you for leaving an honest feedback. We do our very best to keep our customers happy and have taken note of your recent experience. Rest assured that we are working on this and will do the necessary improvements/changes. I will personally talk to everyone in our CS department to address the matter Hoping that you'll give us a second chance to serve you better next time. Thank you again for your insightful review and have a great evening ahead. Meanwhile Keep safe and well! Cheers, Chuck CS Manager

Posted 4 years ago

“Hi, We have been informed by customer service that Xpress Flower has delivered the wrong item to the recipient. They will reschedule the delivery of the correct item to recipient and will not collect the wrong delivered item back from recipient. In fact, two fruit baskets will be too much for the patient with digestive issue :). We have delivered the fruit basket to the recipient and redelivery of the correct fruit basket will reflect unprofessional arrangement. Although service recovery was offered to us but we hope that Xpress Flower can look into such issue and ensure that wrong delivery of the item will not happen again to us. Thanks.”

Helpful Report

Posted 4 years ago

Hello Agnes, Thank you so much for providing feedback. I apologize for what happened on your most recent order. We have taken note of everything you wrote in this review so that our team can learn from it. As promised, we have also sent you something on your e-mail that you can use on your next purchase with us. We hope that you would still give us a chance to serve you better next time. Thank you so much and have a wonderful evening. Sincerely, Chuck CS Manager

Posted 4 years ago

“Service and response was fast and the flowers were well received, however the only down side is the helium balloons that I bought was flat the following day... my daughters were disappointed.”

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Posted 4 years ago

“The flowers are delivered within the time.”

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Posted 4 years ago

“Good variety of choices for wellness basket but need to pay $5 for same day delivery even though if I ordered before 12pm.”

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Posted 4 years ago

“Staff is helpful n courteous.”

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Posted 4 years ago

“Service was very prompt and fast to address the items not in stock. Really appreciate the effort and their fast response to queries needed. Will definitely visit Xpressflower again!! :)”

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Posted 4 years ago

“Very efficient”

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Posted 4 years ago

“W”

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Posted 4 years ago

“Was okay everything was great and the lady that helped me with my last min order was very patient. Only unhappy when i ask for the flowers to be delivered at a later time they are unable to assist me.”

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Posted 4 years ago

“the flowers were very nice! great customer service as well. Will recommend to others for sure.”

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Posted 4 years ago

“Service is good, ordering is fast. However, I was not expecting the plant to be soooo small.. very small..”

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Posted 4 years ago

Hi Ricky, Thank you for taking time to speak with me earlier and letting us know about this. Your feedback helps us get better. As spoken, I'll share this to my team and will review the product accordingly. And as promised, will be sending you the vouchers thru your email. hoping that you can visit us soon! Meanwhile, always keep safe! Cheers, Chuck CS Manager

Posted 4 years ago

“Flowers were fresh and nicely wrapped/ put together. Delivery punctual. Satisfactory.”

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Posted 4 years ago

“Flower look fresh and delivery time was on time. Prior delivery, they send me an sms notification. Good service.”

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Posted 4 years ago

“Great service - Great product - beautifully arranged and presented. My only comment is that I didn't receive a phone call prior to delivery as expected, so I was unable to take the delivery and gift it. The recipient answered the door. The delivery lady was excellent, and maybe she didn't have a chance to read the instructions...... This would be my only comment requiring future action.”

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Posted 4 years ago

Hello David, Thanks for the feedback and sharing your experience with us, I'm sorry that we fell short on the special instruction you've stated. Will look into this and discuss it with my team internally to make some improvements It was a pleasure serving you, and we hope Sarah loved the flowers:) Meanwhile, always keep safe and well. Cheers! Chuck CS Manager

Posted 4 years ago

Hi David Thank you so much for your compliments. I am so sorry about the surprise element you had planned for. I will check internally to understand what could have happened to the execution of your delivery instructions provided in your order. Will tighten up the process. Thank you once again for the valuable feedback. Cheers Sam Chief Experience Officer

Posted 4 years ago

“Flowers looks fresh & nice & delivered within the timing 👍🏿”

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Posted 4 years ago

XpressFlower is rated 4.7 based on 6,061 reviews