XpressFlower Reviews

Name: XpressFlower
Rating: 4.70

4.7 Rating 6,061 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 6,061 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower.com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 3rd June 2025

781

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the service was great.”

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Posted 3 years ago

“Way too many notifications. Perhaps just end at the Whatsapp update upon arrival.”

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Posted 3 years ago

“Deliver within the stipulated time and the flowers are in pristine conditions”

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Posted 3 years ago

“Great service! The flowers were fresh with sweet scent and prettily wrapped. The recipient loved it! Thank u!”

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Posted 3 years ago

“You have careful delivery personnel. The bag was secured tied on the gate, thanks!”

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Posted 3 years ago

“Delivery was well within my prefer timing. Flower was fresh as expected but can be better as it look abit of emptiness within the bouquet. Overall am Happy with it. Again, thanks Shan for the special request she has follow-up with me. Xpressflower is very concern about customer satisfaction and willingly to listen. Good Job N keep it up.”

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Posted 3 years ago

“The staff responded promptly early next morning to my order submitted late at night. The staff is also polite and friendly. A little pity was that my request for a slice of earl grey lavender cheesecake was unable to fulfil as there was a lack of ingredient and i had to make a change. That’s all. Overall experience was still good.”

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Posted 3 years ago

“I ordered a fruit basket 2 days ago, and the person I liaise with helped with my order through WhatsApp, but yesterday, I had to order via the form. It was a bit tedious but thankfully all went well.”

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Posted 3 years ago

Hello Afiqah, Thanks for the recent feedback that you shared regarding your experience with Xpressflower. Our order form is our process which helps us capture the accurate details of our clients order. Nevertheless, We are happy to hear of your positive experience and wanted to thank you on your recent purchase. Customers feedback is very important to our organization and helps to shape and improve all that we do. Please let us know if there is anything we can do to make your next experience with us even better. Always keep safe and well! Cheers, Chuck CS Manager

Posted 3 years ago

“Ordered the Cotton Candy Love and opted for in store pick-up. As the flowers were not available at the branch, was offered free delivery instead. Flowers were delivered on time as promised. Only gripe was that the hydrangea was not as Fresh as I'd hoped. Some petals were slightly brown. Still a positive experience nonetheless.”

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Posted 3 years ago

“Perhaps website can indicate clearly on the delivery charging and the price given should be before delivery charge. It created a little confusion to me especially when we shared cost that need to be transparent to everyone who contributed.”

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Posted 3 years ago

Hello Christine, Thank you for your feedback, We compile all reviews from our customers so that we can improve our services better. I'm personally checking on what happened with your order. One of our CS representative will get in touch with you soon. Sincerely, Chuck CS Manager

Posted 3 years ago

“Good delivery but do consider to shorten the accepting of delivery procedures. -After accepting the delivery, I had to sign on physical paper and delivery guy did not bring along any pen. -after signing, he need to take a photo with ‘signed’ DO together with flower and house unit number -after all these, still need to sign digitally on his mobile app.”

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Posted 3 years ago

Hello Jonathan, I appreciate all the details you included in your review and have taken note of everything you wrote. We strive to offer the best service and always appreciate hearing from our customers on how we can improve. Will be discussing this internally with the whole team for us to make further improvements. Thank you for taking the time to help us serve you better. Cheers, Chuck CS Manager Thank you very much.

Posted 3 years ago

“It was a prompt reply when I made order. I requested to get a photo of delivery with my mom, but the courier guy forgot it seems. And i didnt get to see the bouquet as well as im not living with my mom.”

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Posted 3 years ago

“In the begining, I were shocked when 1 of the item in my order was shorted. I were only inform on the delivery day. I expected my order to be exactly what it is as order was days ahead but never the less, Shan follow-up with me professionally. Seriously, I were disappointed as this is my first order with Xpressflower. But Shan try her best to "patch" it up so I guess I ought to give Xpressflower a chance. I hope, in future my order with Xpressflower will not be disappointing as there are plenty of florists here. Can't deny that others have better presentation than your but at the end of the day, do take attention at the customer satisfaction so customer will stay with you. Come out with fresh ideas and creatively too. Sent my regards to Shan and once again, thank her on my behalf for the followup. You have a good employee here. Take Care n Stay Healthy.”

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Posted 3 years ago

Hello Michael, I have just reviewed your recent order, thank you for writing to us about the issue you had with the last minute changes on the bouquet you ordered. We are sorry to hear that you had this experience with us. Please be assured that we have taken note of this incident seriously and will be discussing it with the involved departments. We know that there are many alternative florists that you could have chosen, so please be assured of our gratitude and know that we cater everyone as a highly valued customer. Nevertheless, Thank you again for the kind words and will send your regards to Shan as well, feedback like this is an essential component of our business and helps us improve. Please let us know if there is anything we can do to make your next experience with us even better. Meanwhile Keep safe and well! Cheers, Chuck CS Manager

Posted 3 years ago

“I would like to give a 5 as rating however out of the 3 orders I made I am disappointed with the flower arrangement of one of my orders.I will send the pictures via watsapp and you see for yourself.The customer service lady Venus was excellant.She was very helpful.And I always liked Xpress flowers.I have been walking in for my orders and this is the first time I made an online purchase.However this will not stop me from making another order but I may consider if I had to make multiple orders in a single day.I also would like to appreciate the watsapp service available and also the prompt messaging upon collecting and delivering of flowers.Thank you so much!”

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Posted 3 years ago

Hi Jane I am sorry for the experience you had with one of the arrangements. I have taken a look at the pictures that you have provided and the conversation you had with Jasmine. I will raise this up internally tomorrow. The feedback you provided is very important for us to improve our service and product. I am very thankful to you for taking the time to drop us the feedback with the photos. Stay safe and have a great day. Cheers Sam Chief Experience Officer

Posted 3 years ago

“Website is user-friendly.”

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Posted 3 years ago

“Face problem ordering online. After key in all the information, not able to make payment. Have to resubmit order manually with the help of your staff.”

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Posted 3 years ago

Hi, Thank you so much for providing feedback. We are sorry that you had this experience on our website. One of our representatives will get in touch with you soon to discuss your concerns further. Rest assured that we will check on this to avoid similar issue to happen in the future. Meanwhile, keep safe and well! Sincerely, Chuck CS Manager

Posted 3 years ago

“Service -- Good”

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Posted 3 years ago

“helpful sale and delivery on schedule. thanks”

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Posted 3 years ago

“Service is good”

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Posted 3 years ago

“Love the up to date updates! Keeps me assured that what I ordered is sent to the recipient :-)”

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Posted 3 years ago

XpressFlower is rated 4.7 based on 6,061 reviews