Yell.com Reviews

Name: Yell.com
Rating: 1.24

1.2 Rating 602 Reviews

5 %

of reviewers recommend Yell.com

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Metrics

1.2

Based on 602 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beware Yell reviews. Because subscribers/retailers pay fees to advertise, Yell protects them against unfavourable reviews. If the subscriber/retailer objects to any unfavourable review, Yell will remove such review to protect the retailer and so secure their account. In short, if a retailer has nothing but rave reviews then you know something is not quite what it seems. Don’t always believe what you read.”

Helpful Report

Posted 6 years ago

“YOU CHARGE ME MORE THEN WHAT WE DEAL”

Helpful Report

Posted 6 years ago

“My advice DO NOT sign up with Yell! They do NOT deliver on their promises! I was sold a Premium Package with personalised website build ... instead was given to browse through their mock up list - which are as plain as it can get! There was NO expert input - even the logo they created does not imply any effort was spent! AND the fact that they commit you immediately to annual package with NO cancellation policy already indicates lack of reputation! I was promised my site would be live within 2 weeks - 7 weeks later it went live WITH ERRORS!! Seriously spare yourself time and resources and do make sure you do research before signing up ...especially with yell!”

Helpful Report

Posted 6 years ago

“i habe set up a listing but have paid for the start up packages and web page and sent over all details and pics ect for everything and there is no web page and the ad is as i set myself. what am i paying for???”

Helpful Report

Posted 6 years ago

“Bad experience doesn't cover it, this company are incompetent, money grabbing and rude. I listed my business address as I had no choice for the bank and it has been a nightmare 3 weeks ever since. Made 4 phonecalls, sent 2 emails and even tried Twitter contact and the address is still incorrect. You get completely ignored. I did look into advertising with Yell before I had all of these issues, when the sales guy spoke to me (after hounding me for a week) and I said I needed help changing the address before I would advertise he put the phone down on me, that pretty much sums up Yell.com from what I hear elsewhere aswell. Avoid like the plague.”

Helpful Report

Posted 6 years ago

“Stay away”

Helpful Report

Posted 6 years ago

“Kevin Kenny from Bath area as a salesman good for yell no good for any customer. after cells from yell is appalling Stay away.”

Helpful Report

Posted 6 years ago

“Yell representative (John) made various promised to sell our business their 'Google Ads Management' service. Prior to signing with Yell, we were contacted weekly by their representatives, who guaranteed our business would increase. We invested a lot of money with them over a six month period and experienced zero return. We were verbally promised that we could 'opt out at any time'. We are now getting solicitors letters on behalf of Yell citing notice period was required. I have made numerous phone calls and emails to the representatives who plagued me before we signed to them, and none of them will return any of my emails or phone calls. Absolutely disgraceful.”

Helpful Report

Posted 6 years ago

“I have dealt with Yell on behalf of a number of small businesses and in every case they have mis-sold and stretched the truth to get small businesses to part with a lot of money for hardly any return. Pushy sales people who talk absolute nonsense about Google and how they can help. Yell take advantage of many small businesses lack of knowledge of digital marketing to take money they can't afford to lose. Don't touch with a bargepole.”

Helpful Report

Posted 6 years ago

“Never never let a Yell sales rep into your home, they are sleazy liars. I agreed to meet up with a reputation rep back in November at my home. He was not helpful at all in terms of the display ad he wanted me to put up. It took him 5 minutes to build the ad, then got into the financial part of the process. This is where it gets to the scam. I told him that I was only willing to take it up for a month as I had previous experiences with Facebook ads and Google, that weren't really producing. He tried to get me to pay £300 a month, where I told told him no chance in that happening, I will try £150 a month instead on a rolling contract. He agreed and took my card details. Once getting the details he was off saying he had to get to another appointment. The ad was a complete and utter waste of time, they say the ad had produced 216 clicks, it had not whatsoever, not through the display ad anyway. Google analytics told me this. 3 months later, I get a debt collection agency letter from Moorcroft saying I owe Yell in excess of £1000. I phoned Moorcroft as to why it was so much, they said that I had entered a contract with Yell of 6 months. NO I damn didn't. I then took steps in making a complaint against the sales rep. The only thing I did was sign for the direct debit on a rolling contract, so what I thought it was. The guy I spoke with dismissed my complaint as I had phoned in January to question the validity of the ad, which in his words made the contract even more valid. I told him to send the agreement, he did, with the title headlined on the agreement “Display - Month rolling contract” then in a very fine print “minimum 6 month contract”. In my eyes this Is a misinterpretation and a massive legal mistake. Which also proves that the “lovely” salesman was a con artist, and signed me up to a 6 month contract without my consent or knowledge. See you in court”

Helpful Report

Posted 6 years ago

“The are professionals only how to take your money and the don't do nothing special. They charge me a contact for 1 year and from the first month the service was bad very bad. Please believe me and be careful people. Very bad experience a madness for your company.”

Helpful Report

Posted 6 years ago

“Website written in India, PPC written in India, Customer Services in India and told if I left a five star review of Trustpilot the person I talked to would get £10. Disgrace, plus can not cancel”

Helpful Report

Posted 6 years ago

“I have given notice to terminate a contract with Yell. I have sent numerous emails but they don't reply. I have phoned them several times and they said someone would contact me but they haven't done. It just looks like a tactic to extend the contract. They are wasting my time and I'm annoyed by it.”

Helpful Report

Posted 6 years ago

“Thank you for the message. As discussed, I accept the offer without prejudice. I reserve the right to seek legal advice with a view to obtaining additional compensation based on the issues we have discussed. These including: Failure to change campaign targeting as agreed with account manager at outset. Failure to deliver on increased enquiries as sold to me because of Yells’s partnership with Google. Failure of web site to deliver an acceptable level of enquiries (23 total, despite total budget expenditure each month. Average cost of £125.22 per). No evidence of organic search results. Web site clearly not optimised. Please escalate as requested. Please provide a copy of the associated HTML and files so I may seek an opinion on the ability of the web site to generate traffic organically. Please can you tell me the date you have on record on which I reported incorrect contact details in my campaign. Kind regards, Steve Boorman”

Helpful Report

Posted 6 years ago

“Do Not Waste Your Money. This is what has happened to my business. Dear *** As part of the general disclosure, please can you send me all details associated with my Ad Words campaign. Please include Ad Groups, phrases, key words etc. I note your advice that Yell is not regulated by an ombudsman, and that Yell do not have a complaints escalation procedure. It is a shame that after many years of association, and that for a micro business such as mine, a great deal of expenditure, that Yell take no responsibility for the failure of my campaign. The web site failed to deliver. Cancellation was not an option owing to 12 month contract. It is a fact that cannot be disputed that my enquiry rates dried up after the launch of the Yell web site. It is my view that I have been poorly advised, left unmanaged (I have no idea who took on my account). I was not offered an annual review in December, and have wasted in excess of £4000.00 Kind regards, Steve”

Helpful Report

Posted 6 years ago

“if there was a ZERO score, I would give that to Yell.com. This is the worst service I have ever experienced in all my life. Don't get me wrong, the sales team are excellent at what they do. Unfortunately there has been no service provided to me following taking my money. And they won't even speak to you if you're dissatisfied. I would highly recommend NOT using them and be satisfied with their free listing. Appalling!”

Helpful Report

Posted 6 years ago

“Yell.com is actively trying to destroy my excellent reputation by letting some one that has had no dealings with my company leave a anonymous fake review . They refuse to remove it and refuse to tell me who left it . I know 100 0/0 this is a fake review by the accusations made . If there was a no star option I would have left it . Do not join yell reviews unless you want your reputation damaged . As this is a genuine review I have no problem leaving my name . Lee lgm”

Helpful Report

Posted 6 years ago

“THERES NO COOL OFF YOU CAN'T CANCEL THE CONTRACT WITH OUT PAYING 80% OF THE FULL SUM!!!! (12MONTHS) IF THEY CALL HANG UP PLEASE AVOID YELL!! JUST READ REVIEWS! THEY WILL NOT HELP YOUR SMALL BUSINESS THEY WILL DESTROY IT! I WAS LUCKY IT COST ME £230.40 TO PAY TO CANCEL THE CONTRACT .. PUT IT DOWN TO A BUSINESS LESSON ... SOME PEOPLE PAY £100S EVEN £1000S A MONTH”

Helpful Report

Posted 6 years ago

“Cancelled Yell Services down before the contract even began. The cancellation was confirmed weeks ago and I cancelled the direct debit through my bank weeks ago. This morning an unauthorised payment was taken out of my account from Yell. When I contact them about this, the accounts team tell me that there is a back log of cancellations and they didn't get to mine on time and now I must wait a week to be refunded! What's funny is there's clearly no back log in re-instating the direct debit which they did a few days ago?! Absolutely outraged!!”

Helpful Report

Posted 6 years ago

“Never use yell Services !!!!!! Missold package! On 18/09/2018 we had agent from yell.com promising to me to boost my business rubbish clearance 100%,i signed 12 month contract which include website & reputation manager £392.40 and 23 listing categories from yell.com monthly 233.43. They done website New Leaf grounds maintenance and was no categories seen.After me cancelling DD i had yell.com back on a phone and their agent coming to see me at my property, aftertheir agent 6th visit he told me will be everything sort it out i made payment £794.54.Is all had to be done in 48 hours.After few days i checked it website still saying grounds maintenance, few categories don't come up.14th of January i had on a phone agent saying she will sort it ,made one more payment £233.43,she told me all be changed in 48 hours again.when i checked it everything still same.And i been told i should contact myself google if i want to correct website. So far they had from me £1027.97 ,i didnt had not even 1 phone call from customers, website still got main name Grounds Maintenance( i told them i do rubbish clearance from day1),categories from yell.com: garden waste removal in South East London ,rubbish clearance Sidcup,rubbish clearance Chislehurst not listed.Yell.com now threatening me with debt collcetors and court and they saying they wont cancel contract.I have phone calls recorded where i been told they will sort it out in 48 hours , and i have email saved where actions should be taken by yell.com to fix it.My experience they just promise and keep you on a phone and computer for hours untill get payment, and nothing being done, so far i wasted money ,time and being stressed because yell.com!!!!!”

Helpful Report

Posted 6 years ago

Yell.com is rated 1.2 based on 602 reviews