Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,946 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,946 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was told my parcel would arrive yesterday. The van arrives, but the driver couldn't find my parcel. He said he would hand it in later when he came across it. Checked the tracker later that day to discover it saying "No One To Receive Card Left". Absolute lies! Yes, there was definitely someone to receive and there was definitely no card left. They are an absolute joke of a company.”

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Posted 7 years ago

“I arranged and paid for your 24 hour service last Tuesday, somehow you managed to completely get it wrong and after several complaints and discussions with your outsourced customer service department, who passed the buck back to yourselves. I was nowhere nearer to getting a delivery. I then had a delivery of 1 of the 2 parcels??? Again beyond belief at the levels of incompetence on display. I then receive an email from Darryn Du Toit in customer complaints assuring me it would be with me yesterday morning.....AGAIN....NO PARCEL!!! I've now lost 5 days wages waiting in for this parcel which contains the only possessions I have from my fathers death and you seem intent on stopping me ever getting it. Your customer service is absolutely shocking, your organisation is laughable at best and your lack of respect for your customers is scary. In an industry so heavily reliant on repeat business, I dont see this as a wise approach. Please do something about this cause I'm stressed out with it, angry and disappointed. Alexander Baillie”

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Posted 7 years ago

“Horrible service, never on time and no one takes responsibility.”

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Posted 7 years ago

“How can they get it wrong when you opt for it to be delivered to a large department store in one of the biggest department stores in the UK, get a message to say I wasn't in and left a card at 13.20, when I eventually find a real person to speak to they say may be the store was closed for lunch!!! What a joke, the agent I spoke to was in South Africa, not her fault but all an absolute joke, I now see it happens all the time from reviews, disgusting”

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Posted 7 years ago

“Liars, impossible to reach! They don't respect the day of delivery (they don't show up so don't take your day off for them!). Worst worst company ever! Don't ever deserve a one star! Will never buy anything that involve this company delivery”

Helpful Report

Posted 7 years ago

“A couple of years ago... Delivered a £1500 PC to my Grandma's address who is partially blind. There was a hole in the side of the parcel and the PC case was dented, but they positioned the box against the wall to hide it from my Gran. This week... Paid for next day delivery, one week later numerous phone calls and text to a chap named Les at Yodel, and I still don't have the parcel delivered. Their is a whole street of retired neighbours who could have signed for the parcel, but despite phone calls, Les would not change delivery time, or come to Folkestone during the hours we were at home, or try more than one same neighbour (who was at work the same time as us). Now my parcel is held at our local service centre, and we will have no opportunity to pick it up... so it's going to be sent back to the sender. I'm not surprised there is a BBC Watchdog report against this company...”

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Posted 7 years ago

“Disgrace of a company who lie about delivery you pay for next day delivery only firvitvto be sat in your depo Lynn you have better chance of winning the lottery than getting your parcel delivered”

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Posted 7 years ago

“Delivered My Gift of Flowers for my 80yr old Auntie to the wrong address, just dumped them in a back garden at no 3 instead of 23. Tracked? not even signed for? 5 phone calls 2x 45min Web Chats. Got nowhere fast, just like my Gift. 0 stars doesn't even cover it. Customer services couldn't care less, unhelpful, rude lousy service. Lied to me saying they would go back and redeliver to correct address. They didn't. Nightmare;(”

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Posted 7 years ago

“-10 stars dreadful service should be shut down waited in all day for parcel tracking all stops before mine now 7.30 been on chat and told it’s not even left depo so why is it still tracking I even paid fast delivery never again fuming is not the word 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡”

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Posted 7 years ago

“I wouldnt give this company 1 star i have now been waiting one month for a parcel that is at the stoke depot absolutley disgusting”

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Posted 7 years ago

“Placed an on-line order for a new lawnmower, order acknowledged with 3-5 working days delivery (which was latest last Friday - fine!) Monday, was promised that although the tracking said it was still in the depot (7 miles away) their system showed it out for delivery. Stayed in all day - want to guess if it arrived? Today's on-line chat agent told me it was still showing in the depot, but he would contact them to make sure it was delivered today. Not holding out much hope, having found this thread! The only tracking status update has changed the delivery from "on or before 30th April" to "within 72 hours from when Yodel received the parcel" which was around 168 hours ago! I'm still waiting in, and increasingly unhappy!”

Helpful Report

Posted 7 years ago

“Delivery should have been here 2 days ago, told yesterday by the worst customer adviser it would be here today, asked to speak to a manager, still waiting after 24 hours. Tracking shows its still in the warehouse. Awful customer service.”

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Posted 7 years ago

“They don't provide with an hour window for the delivery so they make you wait the entire day at home waiting for them. Even if you call them they just apologise for that but without any further information. Avoid them as a plague.”

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Posted 7 years ago

“Worst ever courier brand. Lost my parcel befause of them. They didn't even try to deliver it as a driver just changed a status that I refused to collect it. Disgrace.”

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Posted 7 years ago

“After fighting with Group for 6.5 weeks on about my none delivery of goods, they sent me an email which was in response to my customer service enquiry that the items were with Yodel. When I tracked it a message came up that they were unable to gain access to the premises, which was odd because my daughter was home all day and no one tried to gain access. I contacted Yodel directly who advise that they will make delivery the following day. I tracked the delivery and looked out for the van, only to see the driver turn up 14:22 and then drove off, he didn't even step out of the van. The tracking was updated by 14:24 to say that they were unable to gain access to the premises. I contacted Yodel who advised me that the driver said he knocked and waited 20 minutes, this is a flat why would he knock and they didn't even believe me. They promised to deliver the Saturday and I got my goods the Monday, I ensure I was outside with my video, he wasn't leaving this time. Bad experience with purchasing online and deliveries. Yodel didn't even apologise I had to take 2 days off work and plus miss activities Saturday.”

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Posted 7 years ago

“Still not received my parcel, after 3 failed ATTEMPTS by a nonsense driver! I have been waiting for long for the parcel. No way they can not found my address. I always got parcel every day sent by another courier.”

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Posted 7 years ago

“they never even attempted to deliver the parcel”

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Posted 8 years ago

“We sent 2 parcels to a customer. You only delivered one of them, and “lost” the other which was never delivered. You also refuse to compensate us for your mistake. Shocking service which we will never use again. As a small business, things such as this are hugely important to us. We have undoubtadly lost a repeat customer and money due to having to replace the goods.”

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Posted 8 years ago

“Hopeless and liars, they lie to their business partners, it well know within the industry. You can not trust the company in anyway and any complaints are promptly ignored. Should have gone bankrupt years ago.”

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Posted 8 years ago

“My parcel had apparently been 'delivered' to me but, mysteriously, I did not receive the parcel on that particular day as I was at my workplace. I contacted Yodel via their 'Web chat' to see if I could find out where the driver had delivered it to. It so transpires that the delivery man/woman had delivered it 'on the front porch' of my property (left the parcel outside for somebody to steal) without leaving a card. I now do not know where my parcel is and neither do Yodel. As a result I am now £150 out of pocket and a reimbursement does not look likely. Cheers Yodel. Avoid this company at all costs if you can.”

Helpful Report

Posted 8 years ago

Yodel is rated 1.1 based on 6,946 reviews