Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

“Absolutely worst delivery company. My first parcel(a long time ago) was lost and took 2 weeks finding where exactly it is then had issues with delivery itself where tracking was showing that there was already a try to hand it in but no answer at the door. Today (3.01.2020) again there should be parcel between 2.30-4 and at 2.40 I checked the tracking and they tried to deliver it but no one was at the door which is a big pie as they did not tried to use buzzer door bell or even left a card...”

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Posted 6 years ago

“These are the worst delivery drivers in the uk the driver scanned my parcel miles away from my house in an attempt to pretend to deliver the pembrokeshire lazy driver”

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Posted 6 years ago

“Categories My Reviews My Settings Help LOG OUT Alternate Text Trina GB For companies Your review counts! You reviewed Yodel Add photo Trina 1 review 1 star: Bad Just now I cant give a 0 star or I would I cant give a 0 star or I would. driver Alin Dragla has had my parcel for 5 days and has not knocked my door AT ALL. But has put on tracking history he has attempted delivery 3 times and left a calling card each time so I have to collect from depot. I have no issue collecting from depot if they had attempted delivery once let alone 3 times. If I didnt look into it the parcel it would have been return as not collected as Alin is a liar and allowed to get away with it by Yodel. I've told them to send my parcel back to the sender as I'm not being called a liar by Yodel who wont provide any proof he was at MY address and not someone elses. Stick to a trustworthy courier service and this isn't Yodel”

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Posted 6 years ago

“Categories My Reviews My Settings Help LOG OUT Alternate Text Trina GB For companies Your review counts! You reviewed Yodel Add photo Trina 1 review 1 star: Bad Just now I cant give a 0 star or I would I cant give a 0 star or I would. driver Alin Dragla has had my parcel for 5 days and has not knocked my door AT ALL. But has put on tracking history he has attempted delivery 3 times and left a calling card each time so I have to collect from depot. I have no issue collecting from depot if they had attempted delivery once let alone 3 times. If I didnt look into it the parcel it would have been return as not collected as Alin is a liar and allowed to get away with it by Yodel. I've told them to send my parcel back to the sender as I'm not being called a liar by Yodel who wont provide any proof he was at MY address and not someone elses. Stick to a trustworthy courier service and this isn't Yodel”

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Posted 6 years ago

“Driver decided to mark delivery attempted and drive off despite the building being open.. Even have him on CCTV showing stopped and drove off with out even attempting delivery. Local depot and manager are next to useless. Can have it delivered tomorrow when the office is closed. Seemingly it is my fault because the driver either had to walk more than ten feet or press the bell.. Or possibly look for the parcel on his van”

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Posted 6 years ago

“Yodel have delivered my parcel to 2 wrong addresses I have waited over 2 weeks , I tried to explain I had spent a lot on money on this parcel and I needed it they didn’t seem to care, ever since that phone call it won’t let me through to customer services absolutely terrible !”

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Posted 6 years ago

“YOU JUST CAN'T MAKE THIS UP!!! The second time I have used Yodel, and the second time they have LOST MY PARCEL!! Worst company of any kind I have come across. Avoid like the plague”

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Posted 6 years ago

“stood outside for 30 mins tracking the driver, to 100% assure I would receive my items then when he was about 1km away I received a message telling me that I wasn't home...absolute joke. Customer service experience following this is so wild and detailed that I can't bare to type it out. Long story short; there is no customer service, you might well talk to people, but they can't offer anything to resolve the stressful situations they put YOU the customer in with their lies. I'd rate ZERO if I could as giving them one star is one more of anything they've managed to give to me. Absolutely shocking.”

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Posted 6 years ago

“Can not get my parcel delivery keep make new dates but still does not come and can not speak to no one on the phone”

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Posted 6 years ago

“Order was shipped from the supplier in good time, and I got an e-mail from Yodel saying will be delivered the next day by 9pm (NYE). I got a further e-mail at 9.59 the next morning to say my parcel had been delivered and left in a "safe place" despite needing a signature?? It turns out this so called "safe place" was in fact just in front of my front door in plain view of the whole street despite a note on my door to deliver to a neighbour if I was out. I got home about 5 hours later to find only 1 of 2 boxes on my doorstep. I do not know if both boxes were delivered or if only one was and one coming another day, or has someone decided to take one box from the doorstep? I honestly don't know. Have contacted the company I made the purchase through and waiting on their reply still. All this tells me though is I would never knowingly use Yodel - no calling card, not left with my neighbours who were both in nad happy to take in any delivery if required, nothing!”

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Posted 6 years ago

“OMG What is going on, how can a large Company continue with treating its customers in this awful way each day !! i dont usually write reviews, but i am so upset and angry about the way i and reading on here tonight lots of other people have been abused by Yodel !! Just to say i echo nearly all the points raised by others !!”

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Posted 6 years ago

“I too like many others tracked my package from early morning right up to you are 1 delivery away, I too was wanting outside when the yodel app said my parcel was delivered, funny did not even see a delivery van. My package was a sign for package which I never received or signed for, mmm. Upon ringing their customer service I was repeatedly told they cannot discuss it with me due to the data protection act, even though I gave them the tracking number and the order number I told them the package was tracked up to 1 delivery away from me, then the call centre woman said you have been on the line to long and then hung up. I have contacted the supplier of my package who are out of the goodness of their heart are replacing my undilivered items. Would I recommend yodel.... No way absolutely disgusting service..”

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Posted 6 years ago

“Update: Yodel driver forged my signature and did not deliver. I am now filing police report against them.”

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Posted 6 years ago

“No delivery, no calling card, no customer service. My delivery didn’t arrive yesterday and customer service have repeatedly told me it was delivered. “The driver mentioned your name”. The van never arrived and the tracking map showed it two streets away before having been supposedly delivered. They have repeatedly told me that it has been delivered to my own address. They are not just incompetent; they are crooks, liars and thieves. Avoid at all costs.”

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Posted 6 years ago

“The worst delivery company yet. No delivery to my address yesterday. They have continually claimed that they delivered to myself. The van never arrived and the map showed the driver two streets away before suddenly receiving a notification that it had been delivered. Liars and thieves. Avoid at all costs. This company needs to be investigated by the ombudsman.”

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Posted 6 years ago

“Didn’t even turn up, I waited in 7am till 7 pm No sign of them, I couldn’t even track my order- absolutely disgusting service 😡”

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Posted 6 years ago

“If I could put 0 stars I would. Lost my package and kept me waiting 45 minutes at the depot before they told me that they just couldn’t find it and that was that”

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Posted 6 years ago

“CHRISTMAS PRESENT RUINED!!!! ABSOLUTE DISGRACE OF A COMPANY! MAYBE IF THEY PAID THEIR DRIVERS A DECENT WAGE THEN THEY WILL BE MORE WILLING TO DO THE JOB!!”

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Posted 6 years ago

“Never use Yodel! Always have issues and parcels never arrive even though they say they have been delivered on the tracking. Appalling.”

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Posted 6 years ago

“Literally any time I order with them there’s some kind of issue or delay.”

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Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

Yodel Reviews