Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,945 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,945 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was given a two hour window for delivery, I waited in and could track on the app that the driver was getting closer. For context, I live on the 4th floor of an apartment block, to gain access you have to press the buzzer on the ground floor. Most companies (well, all, with one exception...) can figure this out. So I could see delivery was imminent, and then I receive a text message (can't fault the speed of the update) saying that my parcel had been delivered to a 'safe place'. I hadn't defined a safe place as there isn't really one, the block leads straight to the street, but I waited in for the parcel. No-one rang the bell at all, I immediately ran downstairs to see where it was. Couldn't see it outside the front door, or in the street so connected to customer chat to determine where it was. The person on the other end couldn't help, asked for my email address so they could update me in 24 hours - the parcel was perishable and this was unacceptable. So I scoured the street, and upon crossing the road found that it had been delivered to a random neighbour and left outside of their house. Inside of their gated porch. Bit embarrassing as I hope no-one saw me a take a box that was clearly inside of their private space. Just ring the bell Yodel.”

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Posted 7 years ago

“Three days of frustration company should go. Perhaps an on line warning to the poor fools who wait for Yodel to deliver anything. YODEL ARE RUBBISH SO USER BEWARE”

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Posted 7 years ago

“Driver was very rude and refused to help my wife who has a broken arm retrieve the parcel he had just left at our neighbours.”

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Posted 7 years ago

“Terrible! Terible! Terrible! No help, no answers, no ecxuses.... I waited my parcel 2 month, but they disided to send it back to seller. For my question - why? - no body have any answer..... In internet sistem say - parcel been delivered and somebody name Ellise signed for it. But by telephone they sad to me - my parsel been sent back. ???????????”

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Posted 7 years ago

“awful company, incompetent drivers who just couldt care, pathetic customer response, just a complete waste of time. DO NOT USE”

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Posted 7 years ago

“Would preferred to have given zero stars but that isn't an option. Dreadful service from Yodel - package not delivered to me, even though I was at home when it should have been. No card left but apparently the parcel was delivered to my next door neighbour. Strangely she didn't have it - and had been away for several days so couldn't possibly have taken it in. The company's "customer service" is worse than useless and fob you off with a feeble excuse about the matter being investigated and told me they'd have a response within 24 hours. Surprise, surprise, they didn't so I just called again and got the same old nonsense. Please, please, don't use Yodel and if you can avoid shopping with companies who use their service, do so - that way you might actually get the goods you paid for!”

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Posted 7 years ago

“Yodel have never delivered a single item on schedule as they overload their drivers. Also you can't complain as they have no telephone number or email address for complaints.”

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Posted 7 years ago

“This hopeless company has managed to lose two parcels in one week l have tried contacting by phone(complete waste of time) and live chat online (even bigger waste of time ) they tried to deliver the two parcels on different days to the same wrong address it had a similar name but different customer name and different postcode but that doesn't matter to yodel they just don't understand that you could train monkeys to do a better job,the latest is an email from yodel informing me the parcels had been returned to seller as they were refused at my address I am housebound and disabled so there is no way that yodel even came near my address just more lies”

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Posted 7 years ago

“Delivery was lost for 2 days then unable to be delivered to my post code or an alternative so had to drive 20 miles to collect I feel that the reason it could not be deliver was due to its size and nothing else”

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Posted 7 years ago

“This crowd of idiots delivered two of my parcels to the wrong address twice in one week their customer service is a joke all you get is a stock answer which has nothing to do with what your asking. I ask you how hard is it to deliver a properly addressed parcel with proper postcode to a customer this shower can't I wouldn't trust this crowd to deliver anything ,if you want your package lost with no comeback this is the place”

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Posted 7 years ago

“Yodel driver backed into my car, drove away without leaving details, but it was on CCTV. Contacted the property.damage team with all details and relevant photos, but they have messed me about and are not interested. Obviously no interest in actually resolving the situation, because I am not a customer.”

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Posted 7 years ago

“Avoid yodel at all cost !!! Parcel showing as delivered byt never arrived !!”

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Posted 7 years ago

“Had to cancel delivery because 1st, delivery did not arrive on day it was supposed to. Then on 2nd day, times were changed all throughout the day, (received email updates & on tracking site). Then package never came (received no update to say wasn't coming) yet Yodel sent another package early that was arranged for re-delivery on another day (today). On 3rd day got text again to say package would be delivered within 2 hour slot, then when I checked tracking, time had been changed again due to delay... I decided enough was enough because the 3rd day (today) was their final chance to get it right. They FAILED so I cancelled delivery.. YES! No more waiting for Yodel! Phew!”

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Posted 7 years ago

“If I could have put zero stars I would have,two days running I have had 2 texts to say my order had been delivered they have not this was from Friday morning so now at the earliest it will be Monday and as they are live plants I do not think they will be any good”

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Posted 7 years ago

“This is the worse delivery service I have ever seen in my life. They are totally useless. Driver never come to my house to deliver the package. But on the website it says they left a card for me. total lie. I rearrange the delivery but still no one delivered the package and now they update their website and it says I want to collect it in person. Is it some kind of joke.”

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Posted 7 years ago

“Customer service ha ha. The online help is a bot. Stock answers”

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Posted 7 years ago

“If I could give zero I would. Pretended to have missed me. I was in. said they left a card. Guess what? no card. Such poor service and liars”

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Posted 7 years ago

“Only deliver when you chase them. Twice we've received notification our package had been delivered, when it hasn't. Both times, soon after raising the issue with the company, the package was left outside our front door. Neither time did the driver actually safely deliver the package to us - one time it was just left on full view as we were out, the second time it was left on full view, they rang the bell and drove off before we could get to the door - they wouldn't have known if we were in or not. It would appear some drivers keep the packages until challenged. I'm not sure why packages don't all require a signature on delivery - it would protect customers if they did. But two fails out of two encounters, I don't think I'll risk a third. Use Yodel if you're feeling confident, and don't mind if you don't receive your package.”

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Posted 7 years ago

“Same old story, my parcel had been delivered to a completely different address to mine. What I don't get is, if companies really care about providing good customer service, why on earth do they use Yodel, the two things contradict each other.”

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Posted 7 years ago

“Not deserving of 1 star! Just echoing previous concerns-terrible service. Second time parcel has been lost and no card left :/ tried to contact driver and requested redelivery as I was not going to be home but did not get a response from driver. I was also unable to track my parcel. Both occasions, driver claimed that a neighbour signed for delivery but for some bizarre reason, the driver left the parcel by my door after obtaining a signature. Customer service is equally poor- I was advised to ask my neighbours whether they have my parcel!!! Huge inconvenience and bitterly disappointed as I suspect the driver is blatantly lying.”

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Posted 7 years ago

Yodel is rated 1.1 based on 6,945 reviews