Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,327 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,327 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Laura

311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was in all day. I have a door bell. No one came to my door. Heavy box dumped at no 6 whilst I live at 7 and box marked 7. Why? Cannot be bothered clearly. Yodel AlwaYS a problem.”

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Posted 2 years ago

“Yodel are the worst delivery company I have ever had the misfortune of dealing with. I waited over 2 weeks for a parcel that never arrived. The app is rubbish, updates just kept saying the driver had experienced a short delay and to check back for updates. The live chat is pathetic, it's just embarrassing and you can't speak to anyone which is so frustrating. I contacted the company where I'd ordered from and apparently Yodel lost my parcel and I was promised a new order would be delivered ASAP. I'm still waiting with the same updates as before. Ended up opting to collect from my local store which defeats the whole object of ordering something for delivery. Yodel are definitely a delivery company right? I haven't ever received a parcel from them. I would be overjoyed if they could do us all a favour and just cease trading!”

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Posted 2 years ago

“Yodel tried to deliver on Wednesday but we were out and the driver put a blank "Sorry you were out " card through the door. Managed to track the parcel and input two delivery preferences if we were out - leave with a neighbour or leave in secure location inside back gate. Recieved an email at 11.30 on Thursday - "we tried to deliver you parcel but you were out, update youer delivery preferences" Went on to my account and the delivery preferences were there. Driver obviously just inored them. Parcel was needed by 5.00pm today..........”

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Posted 2 years ago

“Worst delivery company ever failed delivery two days in a row after i had specifically stayed in, when ni asked for tracking he had been over a mile away both days, customer services is a computer in India which can offer you nothing.”

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Posted 2 years ago

“Yodel have stolen my trainers!!lost at the warehouse apparently!”

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Posted 2 years ago

“Appalling service. Employ inept driver who cannot find addresses. Change deliver to collect from depot then when told it was error and to change it back gif an e mail saying as h had changed delivery address then it would be a further three days to deliver. Supposed to get parcel on Friday last week now Thursday this week always assuming driver can find address. Customer services is automated so no humans and live chat us a joke. Five different agents and disconnected four times. Waste of space. Virgin media take note”

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Posted 2 years ago

“Parcel due to be delivered Friday. Checked tracking gif e mail with time slot. No show. Later that night got e mail saying delayed because driver could not find address. Live in semi on main road in major city. Didn’t turn up Saturday either. Coronation weekend. No show o Tuesday morning. On to live chat. Four different advisors disconnected me. Fifth said I had changed delivery address so would be a further three days before delivery. No I bloddy well did not. Same address as your inept driver could not find in the Friday. No update on tracking since Saturday which said our for delivery. One chat agent even tried to tell me I had arranged to collect from depot. 40 mile round trip. I don’t think so. Appalling service. Automated phone line or chat only. Can’t speak to a human. Never ever use them if you can. Avoid st all costs. Virgin media take note”

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Posted 2 years ago

“The worst delivery company I’ve ever had to misfortune to deal with. Was told that the parcel was on route 2 days in a row. They never attempted to deliver on the first day. I contacted them and told them to leave it safe on the 2nd day. They failed the delivery and left a card on the 2nd day. Said they would attempt a 3rd time so I then waited in all day only to be told they had attempted at 9.30am in the morning but I wasn’t in. I was in the front garden no way I missed them and no card left obviously. They used the same picture from the day before as “proof” they had attempted delivery. Contacted customer service to be told 3 times was all they would attempt and would take to a depot. Then got “accidentally” cut off when I complained. The next advisor I spoke to said they’d try delivering again?? So contradicted the other advisor but I wouldn’t be in as I work so no point. I’m now waiting on Yodel to update the tracking with an address for collection. I’m not holding my breath!!”

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Posted 2 years ago

“Driver has turned off tracking. Location shows him as on a school playing field for the last 3-4 hours (impossible location), and all other tracking is unavailable (all options unavailable). Webchat equally awful, 'assistants' take absolutely ages to even respond (5 real time minutes per response), and then only use the same tracking information I have. But in the same manner as if I'd won the lottery. I'll stop using the company that uses them. I may just be one person, but... 😉”

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Posted 2 years ago

“Stole my £500 parcel, had evidence the courier wasnt even close to my address, delivery photo was just a black photo. Done a fake investigation that was supposed to take up to 7 days but ended up not even being 24 hours, Bunch of Frauds”

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Posted 2 years ago

“Yodel are the couriers employed by Majestic. Yesterday, again, they failed to deliver. This has happened before. It is likely that they misdelivered to a village four miles away. Their drivers are incapable of recognising that they are in the wrong village. Past attempts to get them to correct their errors have been fruitless. AVOID YODEL AT ALL COSTS.”

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Posted 2 years ago

“Absolutely fuming they delayed my parcel a day late. Then when they we're ment to deliver it they said the address couldn't be found which makes no sense as they haven't had this issue before today. Whatever you do don't use them.”

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Posted 2 years ago

“Absolutely shocking if you want customer service I’d not even bother. If you want two packages from the same company on time I’d not even bother. But if you want someone to tell you that it’s a mistake but not there fault then yodel is for you”

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Posted 2 years ago

“Anyone out there reading this keep away from this company. They are extremely dishonest. Have contacted endlessly to no avail. Keep away from them. Very unscrupulous business.”

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Posted 2 years ago

“Worst customer service people ever. Talk over your all the way through the call even when you are trying to say the tracking number the keep interrupting with “I’m” “yeah” “yeah”. Yodel have sent my item to the wrong door and yodel website just said contact the driver the driver said he didn’t remember. So unfortunately I had to speak to customer services. Meanwhile the seller contacted me with a photo of the door the item was delivered to (not my door). Their message: Hi ,I can't recall this delivery ,there should be an image available on yodel app if it's not expired now. If in doubt it's best to call yodel customer services ,thanks. I explained this to customer services that it had been delivered to the wrong door. She said it doesn’t matter she needs to log an investigation to ask the driver (even though I had that information she said they had to get it themselves). The investigation shows that they “had no other information” and to take it up with the seller. So Yodel are quite happy with the service if they deliver it to the wrong person it’s okay if the driver can’t remember. I spoke to customer services again and she again interrupted so much (may have been the same person, unless they all interrupt). She said the seller can claim from them. I asked how would the seller do that so I can pass on the info. She said she can’t tell me because I’m not their client and the seller definitely knows what to do. Yodel as a company seem perfectly happy that their drivers can push an item through the wrong door and not have any information of which door they delivered it to and that’s case closed. Awful company.”

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Posted 2 years ago

“If I could leave 0 I would I have had 3 separate incidents with this company within the space of a month. The first I had a male delivery driver come to home and ask me to open the back gate so he could bring the items in that way. My back gate does not open and regardless if it did I do not want items delivered to the back of my house meaning I would have to drag them through the entirety of my home. Due to this I declined and explained it did not open to which he huffed at me and walked off. He then came back with 3 large parcels and left them out in the rain at the furthest point away from my door in my front garden and started to walk off.. when I noticed this I called after him and asked him to bring the items to the door to which he told me "they've been delivered to your house" and walked off. To note I am 6 months pregnant and was home alone so had no choice but to attempt to carry these large heavy items in before they got ruined by the rain or stolen. I contacted customer services who told me they would deal with it. A few days later we had another large delivery- a bed, on this occasion it wasn't even delivered to my home. I received an email stating the parcel had been delivered, there had been no knock or ring on my doorbell so looked outside - again it was raining - and it had been left outside my neighbours property to get ruined or stolen. Again contacted customer services and was fobbed off with a sorry and it would be passed on As this was the 2nd issue within a week this was not sufficient so I contacted the ceo complaints. They confirmed this was the same driver on both occasions so was clearly doing this out of spite and was assured he would be dealt with robustly and this would not happen again. Suprise.... it did. Yet again, no knock, no call, no ring on the doorbell. Massive parcel left at the bottom of my garden... in the rain. Clearly its the same driver and clearly nothing has been done about this even though they are aware of my pregnancy and current issues with carrying large parcels in currently The complete lack of care, empathy and customer service is appalling and I would urge you to never use this company if you have a choice. Unfortunately on all 3 occasions it has been the retailer who has sent the items through yodel and not my choice but if it was up to me I would never use them. If they were half the price of other companies I would still not use them. Vile company”

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Posted 2 years ago

“Omg. I never ever leave reviews but if I could give this company 0 stars I would. My parcel was at the depot for 3 days , non stop contacting them and they have come to me and told me my parcel can’t be located at their depot. One of their dirty disgusting tramp of a worker from their Mitham depot has obviously stolen my trainers , they are lucky I don’t go down there and jump over the counter. Dirty disgusting company and I can’t believe they are still in business they are the worst effing company ever. Hope the tramp that stole my parcel enjoys their new trainers , hope they break both legs and lose a foot whilst wearing them the dirty little low life scabby c!nt :).”

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Posted 2 years ago

“Absolutely shocking. I have no words to describe this Company. They lied when they said that it was at the local depot. Then they lied further when they said they couldn’t deliver it. I then received an email from the Company I ordered with, to say it was being returned to them I have now confirmed they got it back the day after they were supposed to deliver it to me. As if they can move parcels that quickly! I cannot understand reputable Companies continue to use such an abysmal firm. They must lose so much business but when asked to review a product (even if it was never received) they will not allow any comments about the delivery…. Companies need to wake up and change their couriers.”

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Posted 2 years ago

“Your a joke. Twice I had a delivery via Yodel. Waited in and tracked my parcel and then informed via tracking, address could not be found. Next day, delivery turned up, driver said couldn't understand why address could not be found, its on a main road.Next time Yodel delivery turned up a day early late evening but left on drive over night. Your a bloody joke.”

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Posted 2 years ago

“Good bye yodel you cheater. You left my parcel in communal place even I was at home and YODEL said Since the parcel does not require a signature upon delivery, the driver may choose to leave it in a safe place or with a neighbour, which would be completely up to the driver's judgment. I pray YODEL Close business :)”

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Posted 2 years ago

Yodel is rated 1.1 based on 6,327 reviews