Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,726 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,726 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

317

Anonymous

Anonymous // 01/01/2019

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“I bought some bulbs off an ebay seller last november never recieved them. Found out the seller sent them by yodel ! They were supposed to have been deliveres sat 2nd dec 2023 at 4.53pm they never arrived not even a card through the door Its february now despite many complaints to ebay still no parcel found out parcel was returned to the seller. How about that eh What a despicable thing to do The honesty of the sellers un doubt and so is this delivery company. Goidbye to my money and my goids Well and truly scammed by yodel and hungry86 ebay seller.”

Helpful Report

Posted 1 year ago

“USELESS USELESS company, they never deliver, and they barely bother to get out of their vans, probably because they employ the laziest most useless staff they can source. they just sit there then drive off and update saying they tried to deliver. I hope they go bust and all end up back on the doll where they belong”

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Posted 1 year ago

“The driver drove over my neighbours grass, there was plenty of room for his vehicle, the drive accommodates 5 cars. Damaged the grass and stone. Obviously does not care. Let’s see if the company responds, I doubt anything will happen. Informed the supplier they are going to take action.”

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Posted 1 year ago

“Slow delivery they state they are going to deliver on a certain day and don’t turn up”

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Posted 1 year ago

“Worst company possible claimed to leave a calling card no calling card left watches the driver drive right past my house with 0 attempt at delivering my parcel!!!!!”

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Posted 1 year ago

“Item not delivered. We wirk from home. No card left. Item returned to sender. No explanation given.”

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Posted 1 year ago

“The tracking information is just not true! I've no idea where my parcel is, but it should've arrived days ago!! Honestly I don't think these couriers are equipped to deal with the volume of deliveries, so they just make it up!!”

Helpful Report

Posted 1 year ago

“Useless support service. Twice at that. They're just lying. Two times my packages were delivered to another city, supposedly because our store was full, but there are others nearby! They sent it very far away. The support promised to redirect me to my store. But they did nothing and just sent it back to the sender eventually! As it has happened twice I believe they just lied to me.”

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Posted 1 year ago

“Sent 2 parcel both marked as delivered but not to the intended addresses, either of them. I got a photo of one address and my customer fond his parcel further down the street the photo at the other address was a parcel sticking out of a letter box which could be anywhere, totally pointless photo however sufficient to show it's not the door it should be sticking out of. Worth paying the extra for a decent delivery service ... this was my last time. Forget trying to get a refund, never mind compensation if the other parcel doesn't turn up.”

Helpful Report

Posted 1 year ago

“Consistently my parcels and packages sit for days at the delivery depot and then it says on route to somewhere else or turns up at a totally different delivery depot 100's of miles away! I am them told I need to wait 10+ days before making a claim. The last Vinted packet took 4 weeks to arrive in very poor state. 2 others have completely vanished... Abysmal. I now refuse to purchase items if the vendor uses Yodel.”

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Posted 1 year ago

“Terrible-agree with all the reviews of no attempt made, waste of time to contact, chat was always just wait 24 hours and still no parcel! Two weeks!! Still nothing”

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Posted 1 year ago

“Dreadful service, just making stuff up and try to pass the blame ! Over 2 weeks for a 2 day delivery and still not delivered and they dont know where it is or do anything about it.”

Helpful Report

Posted 1 year ago

“Next day delivery has failed 4 days running. Claim they can’t find the address despite what3words being supplied and if you enter the postcode in Google maps it’s spot on. Just unreliable. How do they stay in business.”

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Posted 1 year ago

“Parcel was due 30th/31st January, on 31st no parcel so contacted them as tracking had not updated since the 29th, was told it had left the hub from the sender and was at the hub in my area. Still no delivery so contacted again and was told it's due before the 2nd, so I expected it on the 1st, no delivery and no tracking. Contacted this morning and was told it was a label reprint, I challenged this a being a lie and was told parcel was now showing as lost and contact the vendor. This is not the first time Yodel have done this they are a disgrace and I get the impression if you complain they deliberately 'lose' parcels. I am awaiting the CEO to respond!”

Helpful Report

Posted 1 year ago

“Yodel has repeatedly given us the incorrect delivery date. They’ve given no helpful delivery time, causing my partner to take time off work to be in to collect the urgent delivery! Yet both times yodel have either just not bothered showing up or given absolutely no warning that the parcel is out for delivery. We have given up and chosen to collect from the depot - and despite this they can’t even give us a pick up date and stick to it! Not to mention the customer service, they were entirely unhelpful even lying multiple times to get us off the phone. No element of customer care.”

Helpful Report

Posted 1 year ago

“Company lost item in their distribution centre which is just unbelievable (was last scanned there). Only option is to talk to automated machine or online chat which is useless. Used yodel handful of times and twice the parcel was lost. Highly NOT Recommended!!!”

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Posted 1 year ago

“Would not use Yodel again , been let down many times and this is the last. Drivers claim to try and deliver but its false. Nearest depot to collect is 60 miles away. Shocking company.”

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Posted 1 year ago

“Pls pls don’t use yodel shameless un-processional not trusted and big lairs don’t trust on them pls you will loose your delivery time and money energy big headache 🤬”

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Posted 1 year ago

“If I could give this company no stars I would. Today I was expecting a case of wine and the company I bought from has been sent a picture of a house that bears no relation to mine telling it that I was out. I am now trying to download the app but cannot get my UK mobile phone number accepted. And for good measure one can never contact Yodel by phone either. How does this appallingly inept company survive?”

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Posted 1 year ago

“Absolute joke - failed to drop of in safe place, left a card with a number that did not work - old not even be bothered to fill the card in - make every look professional”

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Posted 1 year ago

Yodel is rated 1.1 based on 6,726 reviews