Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,726 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,726 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

317

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If there was a zero score, it would be too high. Yodel have to be the absolute worst courier service in Northern Ireland. I have yet had a delivery or collection from them go as it should. I have had parcels arrive up to 4 days late with zero communication, parcels smashed, parcels left at the wrong house, other people's parcels delivered to me instead of my own, bit the worst has to be where they were to collect a return to Dunelm, but took one of my deliveries, addressed to myself(all in the large post box) and returned it to sender instead of collecting the parcel with their details on it. Customer service is worse than nonexistent. Telephone line is automated and when you hold for an advisor, they cut you off. "Live"chat is just AI as well, getting you no where. Absolute rubbish company.”

Helpful Report

Posted 1 year ago

“Once again no point to inform you about where to leave the parcel if I’m not at home. Every month I get a delivery from tails, every month you leave it in the wrong place. Worst delivery company ever, useless. My parcel gets wet every time, LISTEN TO YOUR CUSTOMERS!!! 🤬”

Helpful Report

Posted 1 year ago

“ordered something off eBay was supposed to be delivered. The website said it delivered on the fourth which are waited in all day and no show. When I complained that I had two people turn up in a fold focus it were threatening behaviour wanted to hand me a open parcel enter remove my comments which are refused. That’s what you get lying companies”

Helpful Report

Posted 1 year ago

“Been trying for 2 weeks to get yodel to own up and rectify their bad delivery service. They cant tell the difference between the front and side of a property. They are an insult to the word useless as it is superior. Joke, clown company run by incompetents”

Helpful Report

Posted 1 year ago

“Drivers can’t be bothered to deliver to apartments, placed a what.3.words exactly on the entrance to my apartment as i knew that they wouldn’t attempt a delivery if i didn’t as they would have to carry the parcel up but after the driver being in the area for 2 minutes i got a notified that the driver “couldn’t find my address”. Poor service.”

Helpful Report

Posted 1 year ago

“Parcel never arrived or left on doorstep and stolen worst delivery company in UK”

Helpful Report

Posted 1 year ago

“Left food parcel exposed to the elements. Didnt leave in safe secure dry location. After 9 days of discussion with yodels customer care team I still await a full refund or reimbursement of the products left exposed. Yodel say they have carried out their contractural requirements but clearly they have not.”

Helpful Report

Posted 1 year ago

“There tracking say out for delivery arriving today and it should have arrived yesterday and when you inquire they say it’s arriving tomorrow You wait in all day This is the second time it’s happened In my opinion this is a very unprofessional organisation with little regards to customer relations”

Helpful Report

Posted 1 year ago

“if i could give zero i would in fact if i could give minus 5 that would be better yesterday 6 stops from me driver quits and i missed my delivery like it was my fault then they tried again today and he quit 8 stops from me im told i will get it tomorrow but i aint holding my breath well i got a call today 29th lady from yodel assured me a manager from middleton yodel would personally be delivering my parcel and guess what she lied no one came with my parcel”

Helpful Report

Posted 1 year ago

“Why do suppliers use this excuse of a company, the parcel l ordered was posted to the wrong address, they showed a picture of a wooden door with silver letter box, my front door is glass and the metal postbox is at the rear of the premises, Yodel have agreed that they posted parcel through wrong letter box, the supplier has seen the pictures but still says because Yodel app says parcel has been delivered l have received the parcel they have taken Yodels word and that l have received the parcel, got in touch with Yodel asking for email confirming that they posted through wrong address, was told it could take 7-14 days because of a backlog of emails needing processed.”

Helpful Report

Posted 1 year ago

“Do Yodel delivery drivers ever actually attempt delivery!? First day apparently delivered but turns out it was reported as delivered by mistake. Second day attempted delivery although somehow never made it to my house Third day…. Nothing! Chat bot no help whatsoever and as Yodel mistakenly reported my order as delivered on the first day, the sender thinks it’s job done and can’t help either. Great!!”

Helpful Report

Posted 1 year ago

“How do they have 4 stars on Trust Pilot? They are abysmal. I’ve been waiting nearly 2 weeks for a parcel. It’s impossible to speak to a human and the tracking information is completely made up. Looks like my nephew won’t be getting his Christmas present now.”

Helpful Report

Posted 1 year ago

“Don’t deliver on rescheduled date, don’t leave calling card for first attempt and won’t allow collection for over a week, webchat unhelpful, awful courier company!”

Helpful Report

Posted 1 year ago

“I waited all day, at 20:00 updates said I was the next stop, I waited outside. A white van appears on other side of the road, he was a delivery driver waited ten mins in his van and drove off. No one came into the building and then the update disappeared. No slot no failed delivery I do waste my time with companies like Yodel. Idid not know that laithwaites use Yodel I have never had a positive experience with you Take your order back and refund me. I will go back to Virgin their wines are not as good but their delivery service is honest and reliable I took the day off work for this. I am away for Christmas and needed some of these wines for presents. I have complained to Laithwaites and want a response from them I am disgusted”

Helpful Report

Posted 1 year ago

“Unfortunately 0 stars isn't an option. Claimed to have tried to deliver. I was at home with poorly baby so was definitely in. Even if I was not they could have left with neighbour in small block of flats (like every other courier does), as they work from home. Sent parcel back to sender quickly. Price of item now £50 more because its no longer in the sale. Plus my daughter won't get her Christmas present in time for Christmas day. Item was ordered in late Nov in the Black Friday sales, ample time for delivery. Very very disappointed and not the first issue with this company. It's beyond me why anyone would willingly use them.”

Helpful Report

Posted 1 year ago

“The only helpful person was Maxine in the local depot , the chat is a waste of time, I was told they tried delivering three times which was a lie as I checked cctv on the times given and did not show, said they couldn't find the address after i gave it on numerous chats but we managed to have about 100 deliveries from other carriers on the supposed days, avoid absolutely shocking service.”

Helpful Report

Posted 1 year ago

“Absolutely useless delivery driver couldn't be bothered to knock and let me know the parcel has arrived, I am still waiting for a parcel the idiot supposedly delivered a few day ago, to the wrong address. It's a waste of time complaining to yodel as they obviously don't care about customer service.”

Helpful Report

Posted 1 year ago

“3 days still in depot. Webchat lots of time always give false information. Bunch of lier.”

Helpful Report

Posted 1 year ago

“Firstly what is the point of giving you the delivery change option , when it’s completely ignored and delivered on a completely different day you’ve NOT asked for, without any notification . Then because we weren’t in , was returned to sender . On trying to retrieve my parcel , yodel ignored my sender for two days !!. Taking the situation into my own hands, I tried ringing the help line which is useless!! Just cuts you off after stating it’s returned to sender. I tried the web chat , after being told it was returned to sender, then got cut off yet again . After another attempt contacting the web chat I was told it was the incorrect details even though they were the same details I gave the first and second time . Totally useless !!! My order has been resent by the sender using a different courier service . I will be reluctant to ever use yodel again !!!!!”

Helpful Report

Posted 1 year ago

“Delivered to wrong address even though my address is very easy to find. Now I'm spending time struggling to retrieve it from the house it was wrongly delivered to.”

Helpful Report

Posted 1 year ago

Yodel is rated 1.1 based on 6,726 reviews