Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,335 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,335 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Laura

311

Anonymous

Anonymous // 01/01/2019

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“AVOID!!! Customer service doesn't exist, comments on Instagram are closed for a reason, web chat is not working. Webchat told me, they can't even see my order, because they have no access to system. Phone number is a robot, which reads your tracking number always wrong. AVOID!!! They are bastards, who take your money and don't deliver!!!”

Helpful Report

Posted 2 years ago

“UNPROFESSIONAL AND UNSAFE DELIVERY SERVICE My parcel was left in the front of the main entrance door of our apartment building and of course someone stole it. Yodel delivery even didn’t contact me when they delivered it, they just left it in the front of the main entrance where it is completely unsafe and unprofessional. Plus Yodel delivery service had a delay of one day. As I was chatting with them, they said: “Signature is not required for the delivery so in this case, driver can leave the parcel in a safe place. My best advice for you would be to reach out to your seller and advise them of what has happened. What will happen is that they will in turn reach out to us and together we will come up with the best possible solution for you.” Which kind of solution can they find for stolen parcel?! And what he basically means is if signature is not required, then they can do anything with your parcel and they can leave it in insecure places where someone can easily steal it. After everything and going back and forth with them this is what they replied: “On behalf of Yodel, I would like to extend my sincerest apologies. This is not the experience that we want you to have with us. We are looking forward to serving your parcel deliveries better in future.” No matter how big value has your parcel. Completely unprofessional and unsafe delivery service.”

Helpful Report

Posted 2 years ago

“Apparently attempted to deliver my parcel to my work office, went to the wrong department, was told where to deliver it by staff and drove off without trying to find the area. Left no calling card either, wouldn't recommend this company to anyone”

Helpful Report

Posted 2 years ago

“If everyone is having a universally bad exprience why is this still business. You will never get your item on time from them. Actually shocking.”

Helpful Report

Posted 2 years ago

“I live on an estate with hundreds of homes and Yodel is the only delivery company that refuses to deliver to each front door, instead they just throw parcels in communal areas and do not even contact the buyer to tell them it's been delivered. They seem to lie to the seller that the parcel has been signed for as well.”

Helpful Report

Posted 2 years ago

“was left a green card with no info other than 8digit ref.which is useless so rang yodel with no answer after 10mins.now I really I have been charged £5 outside normal mobile usage.if minus stars available then -5”

Helpful Report

Posted 2 years ago

“Never received my parcel till now. Kept promising to deliver but nothing . They have a collection point close to where I live but i can’t go there am invalid.all the other courier service have been delivering my package on time no problem . Only yodel 👎”

Helpful Report

Posted 2 years ago

“Would leave no stars if I could! Been waiting for a parcel since beginning of March. Managed eventually to speak with someone who said it may be lost! Had to itemise contents and was promised a call back. No one has been in touch! Have paid for item and cannot claim refund as it clearly shows item in transit. Why are these companies allowed to perform like this?”

Helpful Report

Posted 2 years ago

“Failed to deliver Despite numerous emails from myself and selling company , did not respond I offered to pick item up from Nantgarw depot, but still no response .impossible to get through to anyone and website is complicated and useless Very poor service and terrible non existant communications”

Helpful Report

Posted 2 years ago

“Beyond useless.. They actually delivered my package with the items I purchased remove/stolen and took a photo of it sat outside my front door as a screwed up brown bit of paper. I then tried to re-order the same items thinking this was just a one off indecent but I guess this was lucky thinking as my parcel is now lost. Seems Yodel need to seriously address they run and manage their operations.”

Helpful Report

Posted 2 years ago

“Absolutely awful. I usually check before ordering anything from anyone in case they use Yodel. Forgot this time, ordered from Argos and then went through the same well worn ,"unable to locate address " the house was built in 1936 and all sorts of folk have been managing to find it since then. Note to self, before clicking complete purchase make sure it aint Yodel that will be emailing me excuses for the next couple of weeks. Just cancelled the order in the end.”

Helpful Report

Posted 2 years ago

“DO not use. Lost my parcel and they don't care.”

Helpful Report

Posted 2 years ago

“Specifically asked for parcel to be delivered to a neighbour. Double checked that it had been changed. Parcel was still left outside front door in pouring rain”

Helpful Report

Posted 2 years ago

“There is always someone in the house yet the delivery drivers continue to leave parcels out in the open even in heavy rain. They also leave them outside of neighbours door when we have NOT identified neighbours or safe places. Worst delivery company by a country mile”

Helpful Report

Posted 2 years ago

“You can yodel until the cows come home but you won’t get your parcel. Just as bad as Hermes and DPD”

Helpful Report

Posted 2 years ago

“Well were to start Was expecting a delivery on fri 24th from Argos & yodel was delivering it between 10.34/ 12,34 i keeped tracking it & by 12 45 there was no tracking available & stating that thay had deliverd it & left calling card (which NEVER happend).I phoned Argos again to explaine all this & thay were very helpful & rearranged for a delivery for mon 29th which i stayed in again all day, messaged yodel in afternoon & was told by one of there customer service team thay have till 9pm to deliver on that day i explained that the app was showing it was still at yodel depo but thay could not give me a good explantion as to why; so the tracking app that yodel use is a waste of time .This company needs to retrain there delivery drivers & explaine that its no good delivering or supposingly delivering at the back of people,s properties when people have got front doors with door bells & for the delivery driver to say thay left a calling card (NO SUCH THING happens). I suggest that businesses & companies that use yodel for deliverys have a rethink as genuine people are not receiving them from yodel. i think all parcels should be signed for as anyone can take a photo & say thay have tried to deliver it.I urge Argos to consider who thay get to deliver there goods has you are a brilliant company .But the service yodel provides is disgusting I would not yodel any star ratings appalling service”

Helpful Report

Posted 2 years ago

“Left my parcel outside front door. Invitation for thieves to break into house. Use common sense please.”

Helpful Report

Posted 2 years ago

“Two failed delivery attempts on two consecutive days. The problem was that somehow the first line of my address was missing. I contacted the chat agent and established what my address should be. I was advised that delivery would then be the next day. The same thing happened - no delivery. I contacted chat again and got no help whatsoever. Even though Yodel has my address on record, and also the correct address was recorded in the chat transcribes I was told that I would have to contact the seller and sort it out myself. It seems that the Yodel agents are incapable of passing on the corrected address to the driver of the delivery van. I also sent a text message to the driver (mobile number supplied by the chat agent) but he did not even bother to acknowledge the call. (If he was driving when I sent it he surely could have checked the call at his next scheduled stop. I will admit that perhaps the seller made a mistake in the address, which would not have been the fault of Yodel. However there is no excuse on the part of Yodel in not making any attempt to correct the error themselves after I made them aware (on three occasions) of the correct address - I would have expected them to pass on that information to the van driver. What an incompetent organisation. I wish sellers would opt out of using Yodel.”

Helpful Report

Posted 2 years ago

“By far the worst courier. Every time I have ordered online and Yodel are the courier, I don't get the parcel. Their phonelinss say they're open, but no one is available af the times listed on their website.”

Helpful Report

Posted 2 years ago

“I was due to have items delivered two days ago but received an e-mail to say that delivery was attempted and a calling card was left. I was at home and there was no attempt to deliver and no card was left. I re-scheduled deliver for today and guess what, same thing has happened. On top of this I placed an order yesterday and received an e-mail to say that my two items would be delivered today (24 March), only 1 item was delivered and I received the e-mail to say that delivery was attempted and ... you know the rest. The phone line is an automated service. Webchat promotes the app and tells me that delivery will be attempted again tomorrow. I posted a review on Trustpilot and it seemed someone did look into it but this hasn't changed anything. I've contacted the first company I placed the order with and they too were looking into it. This is absolutely rubbish. I will no longer use any company that uses Yodel for delivery. I will now have to go through the ordeal of trying to cancel orders to get my money back. Disgusted, exasperated and raging!”

Helpful Report

Posted 2 years ago

Yodel is rated 1.1 based on 6,335 reviews