Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,726 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,726 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Yodel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

317

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery did NOT take place , Email message sent to say item was left in front porch. Item was never delivered .”

Helpful Report

Posted 1 year ago

“Dropped on front doorstep. Safe place was behind bin with further instructions to place in bin...it is winter, after all. Even nicknamed package as put inside bin......a major clue you would think. End result....package nowhere to be found. Strike up applause for Yodel cocking it up yet again. Useless, incompetent ( obviously illiterate) morons. A 5 year old could do better; and that's insulting 5 year olds dragging them down to Yodel's pathetic level”

Helpful Report

Posted 1 year ago

“This company does not even deserve 1 star. If I could give less than one I would do. In the past 4 weeks yodel have lost a really large heavy parcel which was already recorded as being on the van and out for delivery. Were they bothered? Not in the slightest. How they can loose such a large heavy item is beyond me. Perhaps when it went on to the van it went through a portal to another world and will reappear in the future on the other side of the world. Now they have gone one better. Parcel arrived at local (Alfreton) depot. Great! Sat there for a day or so then was recorded as at local depot LONDON!! It's destination was Sheffield. So it went from Preston to Alfreton and then London. Oh but now it's on its way back to sender as "unable to deliver". Maybe if you actually sent it to Sheffield it might stand a chance of being delivered. It makes me go cold when a seller puts "despatched with yodel" as a know it's gone for good. Terrible company.”

Yodel 1 star review on 9th December 2023

Helpful Report

Posted 1 year ago

“If you want to receive your parcel and get genuine information via customer service please don't chose this company! When I purchased their service the expected delivery time was 2-3 days, after purchasing went up 5 days. Contacted customer service, only gave me copy paste answers and I am traveling away, so don't chose them as Christmas present delivery service.”

Helpful Report

Posted 1 year ago

“The best courier logistics company in England, which lies. I ordered a product and did not receive anything. Then I ordered the same product again, because the first one disappeared and no one knows where. I took time off from work to stay at home to receive the package. I followed the tracking and there were about 4 minutes left for the package to reach me. But it wasn't like that, he kept moving away from me. At the moment I started to follow the car and see where it was going. He stopped at a place near the forest, between Burnley and Accrington and moved some packages from the van into the smaller car. I waited the next day, thinking it would come. But it wasn't like that, Trachingul was shown to me delivered to my home. Good people, please don't trust the Yodel company to deliver any packages. Better deliver with EVRY, DPD, ROIAL MALE or with another company. Drivers steal packages, be careful with which company you deliver. Feedback”

Helpful Report

Posted 1 year ago

“Virgin Media used Yodel to deliver a package to me. According to Yodel a signature was required and the package could not be left in a safe place as an option . As we had to go out I selected the option to have it delivered to a specified neighbour. When we got home the parcel was at our front door and the neighbour confirmed he had not been contacted. Trying to get a response from Yodel has proved impossible despite asking them to telephone me. In fact during an online chat Yodel ended the conversation whilst I was typing in details of my dissatisfaction. Strangely reviews on Trustpllot about this company are, on the whole, fairly positive. I have therefore posted my views on Trustpilot to try to redress the balance and shall complain to Virgin.”

Helpful Report

Posted 1 year ago

“Never knock on the door even on busy streets along main roads, constantly just placing parcels at the doorstep and racing back to the van without knocking or pressing the doorbell and waiting to actually hand over the parcel”

Helpful Report

Posted 1 year ago

“Twice in 2 days Yodel has delivered 2 very heavy parcels. Each was placed at my door, the bell rung, the driver raced to his van and drove off. The first, my neighbour had driven up at the same time and he carried it into my hallway, the second I have pulled in with huge difficulty. I am disabled and request that heavy parcels are put just inside my hallway and I can then access the contents. Is this Yodel's policy? Do you have any idea how upsetting this is? I guess you don't care. Even if I wasn't disabled I couldn't lift them. I have informed both companies that I will not be buying from them again. You will not be delivering to me again. I am a regular buyer with each company and spend a great deal of money with them. I will write to Mr Barclay about this. Who knows, he might even offer incentives for showing even a little caring behaviour. Not that he should have to.”

Helpful Report

Posted 1 year ago

“They lost TWO parcels one a VERY expensive laptop I had a very brief call on the phone with Jayden, who was quite rude and unhelpful. He told me he couldnt help and would nag up now, and then we disconnected.”

Helpful Report

Posted 1 year ago

“Terrible experience, waited in with the time slot given, no attempt to knock at my address, tracking updated as delivered, customer services gave me latitude and longitude of my neighbours address, said it had been delivered and could offer no more assistance. Tried all my neighbours, nobody has received anything.”

Helpful Report

Posted 1 year ago

“Used yodel 3 times, 2/3 times they have lost my parcel!!!”

Helpful Report

Posted 1 year ago

“Unable to recognise new UK post codes that every other delivery company is able to deliver to. Customer Service is hopeless and unable to resolve anything with the depot. Sent to wrong depot initially. Was told delivery had been attempted twice, when I had video evidence that it hadn’t. The photo the driver took to support this wasn’t even my property. Spoke to Customer Service every day for over a week and still not delivered. Provided What3Word location 4 times and still not delivered. Eventually gave up and asked retailer to cancel order, recall the parcel and refund. Now waiting in anticipation to see if Yodel can manage to get that bit right!”

Helpful Report

Posted 1 year ago

“I would encorage everyone who has had problems with yodel to report them to the trading standards agency (as I have done) they are a complete waste of time and effort, the list of ineptitude is too long to go into, will never deal with a company again who uses yodel”

Helpful Report

Posted 1 year ago

“I received an email saying that the parcel has been delivered to a collection point. I went to collect it only to be told it's not there. A very rude shop owner shouted at me and asked me to 'leave as others customers are waiting' I tried tracking the parcel so I contacted Yodel using the live chat option. Three different customer service advisers closed the chat without actually resolving the issue. ABSOLUTELY USELESS. NON EXISTING CUSTOMER SERVICE”

Helpful Report

Posted 1 year ago

“I do not know how Yodel are still operating, they must be the worst parcel company in the UK. Why do retailers still use them, Yodel are letting you down.”

Helpful Report

Posted 1 year ago

“I have been waiting for my parcel for 3 days by now. I don't know when or even if I would ever get my parcel. 1st day, contact their support at 3pm and then 7:30pm. Every time they assured me the parcel will be delivered on the day, the driver works till 10pm and I will get a notice when driver leaves depot with my parcel. But for the whole day, never turned up. And the status of my parcel showed 'At Depot' all the day. 2nd day, similar to the 1st day. I was promised the parcel will be delivered on the day, but never turned up, again showed as 'At Depot' all the time. 3rd day, the status changed to 'Out for delivery' with a time window 13:36 to 15:36. So waited and watched the driver position on their tracking app. When the driver got pretty close to me (about 0.5 mile away) at about 15:30, the status suddenly changed to 'At Depot'. I then got an email saying they have tried but missed me, but I had been home all the time! Contacted the support (their live chat), even told me they have tried to deliver in 3 consecutive days! What a lot of rubbish. I just simply cannot believe a company can be this bad!”

Helpful Report

Posted 1 year ago

“Ordered my parcel to my work, reception lady rejected parcel due to no full name on parcel. Yodel driver said delivered and took a pic of the lady looking at the parcel and who it was for and tried to pass it off as being delivered. We have cameras so can see the guy leaving with said parcel! Yodel just told me to contact who I brought and where no help! Terrible service, dishonest staff! Avoid”

Helpful Report

Posted 1 year ago

“Shocking customer service, driver said he had delivered parcel, no parcel find at property checked CCTV to see driver throw my parcel over shoulder walk round with it on main road get back in van drive off, online chat with yodel are disguesting liers they told me the driver couldn't find properly they will try 3 times, I gave them the what three words and directions to property door, day 2 was tracking driver was 6 stops away and tracking suddenly said contact yodel which I did again to confirm my address and how to reach the front door, day 3 chasing up delivery again told to "wait just wait driver will call" what do you know when I tried to track my parcel again 30 mins later it now says being returned.would not recommended them even Evri finds my property ok and that's saying something.”

Yodel 1 star review on 6th December 2023

Helpful Report

Posted 1 year ago

“I have had to change my wine club because yodel 'can't find my address'. They have delivered here for the last 10 years but now they are unable to find us. The last time they delivered the driver blamed my wife for the bad condition of the road? They are cheap and nasty. Don't use!!”

Helpful Report

Posted 1 year ago

“2 different delivery dates 4 days apart and after waiting in both days still no delivery, worst company ever if i had know they were delivering it i would not have ordered it, probably arrive damaged now after been back zt the depot twice now.”

Helpful Report

Posted 1 year ago

Yodel is rated 1.1 based on 6,726 reviews