Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,336 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,336 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Laura

311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was due to have items delivered two days ago but received an e-mail to say that delivery was attempted and a calling card was left. I was at home and there was no attempt to deliver and no card was left. I re-scheduled deliver for today and guess what, same thing has happened. On top of this I placed an order yesterday and received an e-mail to say that my two items would be delivered today (24 March), only 1 item was delivered and I received the e-mail to say that delivery was attempted and ... you know the rest. The phone line is an automated service. Webchat promotes the app and tells me that delivery will be attempted again tomorrow. I posted a review on Trustpilot and it seemed someone did look into it but this hasn't changed anything. I've contacted the first company I placed the order with and they too were looking into it. This is absolutely rubbish. I will no longer use any company that uses Yodel for delivery. I will now have to go through the ordeal of trying to cancel orders to get my money back. Disgusted, exasperated and raging!”

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Posted 2 years ago

“Why do these delivery drivers never knock the door? My windows are always open when I'm home radio/tv is on. They prefer to leave parcel hidden outside, but put a card through letter box to say where it is? Would of been quicker & easier to just knock the door wouldn't you think?”

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Posted 2 years ago

“I live miles away from this address Am I supposed to deliver it. Randomly found in my hallway. !! Who’s going to tell Teresa ?? Hopeless company. Terrible reputation Please do let me know your thoughts”

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Posted 2 years ago

“1 part of my parcels were delivered and the other part is sat at the delivery depot which it should have been delivered today.. when phoning yodel with the tracking number it said it’s been delivered, would actually be nice to talk to someone instead getting an automated voice message as I’m in need of the other part of the parcel today”

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Posted 2 years ago

“Two failed attempts to collect my item for return.”

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Posted 2 years ago

“Not for the first time, Yodel have been “unable to locate my property” for 2 consecutive days, despite providing them with phone nos for drivers to use if stuck. Our property (& the other 21 in our road) is easily located using any Sat nav, & we don’t seem to have problems with any other couriers. Customer service via web chat makes vague excuses & promises but still no delivery. Pathetic in this day & age! Would never use by choice & would advise anyone who needs anything delivered to use any of the numerous alternative companies.”

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Posted 2 years ago

“Parcel was not delivered has not moved in tracking from.depot in 7 days. Was told driver attempted delivery... we have cctv.. he did not. When advisor checked gps he was nowhere near our house. When you contact advisors every day they tell you it will arrive the next day.... so you wait in.. it does not. Customer service is shocking.”

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Posted 2 years ago

“How do you make a complaint there is no human contact and only 1 number given out that cuts you off.your live chat also cut off. My daughters present was delivered on the wrong date no card left and is still apparently at the warehouse. Your customer service is rubbish. And where is my daughters birthday present.”

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Posted 2 years ago

“The worst delivery company by far. Absolutely appalling customer service and non-existent communication. I was absolutely gutted when I found out my parcel was being delivered via Yodel - it is a birthday present for a loved one. The birthday has now passed due to their complete lack of competence. They claimed they had "missed me" on Thursday, saying they had left a card but they hadn't. They apparently sent it back to the depot (I can't think of a company that doesn't leave it with a neighbour or in a sensible place nowadays). I rang them on Saturday to arrange a redelivery on Monday (today). I have heard nothing all day from them and no sign of a parcel. Absolutely appalling company with no sense of efficiency, urgency or customer care. I wish you had a choice which company your parcels could be delivered with, so I never have to be stuck with Yodel.”

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Posted 2 years ago

“yet again no delivery, said delivered, complete lie”

Helpful Report

Posted 2 years ago

“There aren't enough words to describe how awful this company is. Having not received a delivery on the expected day, I contacted Yodel to be told my parcel had been delivered to "my safe place". I explained I live on a main road with no front garden and there is no "safe place". After a very long wait they advised me that it had been left on my front step and furthermore as their driver's GPS showed that they had been at my address I had technically received it and there was nothing I could do. I asked to see photographic proof of my parcel on my step and they said their drivers are not required to take photographs because they use GPS. They refuse to help me and say I need to contact the retailer. Sadly the retailer says I need to take it up with Yodel because their GPS shows the driver was at my property and it is up to me to prove I haven't received it. See my review for "Latest in Beauty" who seem to have the same lack of customer service and loyalty as their couriers.”

Helpful Report

Posted 2 years ago

“Received cards two days in a row saying 'I missed you', when at home both days, with a very loud doorbell!. Contacting anyone is convoluted - never did find how to make voice contact - and the on-line customer service just repeats info. available. I was then promised delivery next day, with a time slot notification. Nothing arrived, and tracking next day showed it at the depot. Depot closed on Sunday. Promise repeated. This makes five days since first card delivered. The company fails customers on all counts. Avoid!”

Helpful Report

Posted 2 years ago

“Advised my parcel had been delivered but it had not. Called the number tomspeak to someone which was just an automated service ( useless) then the Web chat!!! Say no more pointless, annoying and a waste of 1 hour. In the end the foreign call center advised me to go back to the florist I ordered the flowers from!”

Helpful Report

Posted 2 years ago

“I have only only received half of my order which is supposed to come in 2 boxes and received box 2 out of 2 I’m missing box number 1, I have contacted yodel through your live chat as you don’t have a direct contact number, to be told that they are unable to contact the delivery driver which is ridiculous as he’s delivering £1000s of pounds of goods, the pram is very expensive and worth over £1000 even paid £20 extra for delivery, I’m due to have my baby any day now and do not have a pram for my soon to arrive baby due to your lack of service”

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Posted 2 years ago

“They say they have delivered my parcel to a person but I wasnt in and when I got back it wasnt there, when I checked with my neighbours they didn't have any parcel for me so was either left in full view for someone to steal or the delivery driver stole it himself cause I wasnt in. Been trying to get in contact with someone to talk to but every option on the phone gets you nowhere. They are a joke of a company and probably thieving low lifes too”

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Posted 2 years ago

“Absolutely awful company!! Lost 2 parcels, they say they’ve been delivered (on both occasions) but clearly haven’t been. Avoid this company!! Absolutely despicable”

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Posted 2 years ago

“I have one order but two parcels. Part of my order arrived yesterday and not the other half. I have had two on line chats with customer service and was told that my parcel would definitely be delivered today and it’s not arrived. The third online chat ended as I was typing to explain. They are just not interested. Customer service are rubbish! Avoid at all cost!”

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Posted 2 years ago

“Tortoise speed, so don’t send via this company if you want it to get there sometime soon. Driver said attempted delivery. This was to a Morrisons Daily shop. It’s a lie. I was told if there is a queue he just doesn’t bother and just goes away”

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Posted 2 years ago

“Yodel has "lost" 4 of my parcels in the past 3 days. Claim to have delivered to my address which is not true as I work from home. When I managed to get the SatNav details from their customer support (also useless) it shows a different location to my address. Yet Yodel claim it to be the same address as mine (insert facepalm). This is the worst courier company by far and I will from now onwards not purchase any items from sellers who use Yodel as their courier. I'm sure the drivers are stealing these parcels. There's clearly a pattern here.”

Helpful Report

Posted 2 years ago

“If I could give zero I would. The live chat guy is actually currently arguing with me! They threw the green card on the floor in the rain with ZERO info. So I had to track the item only for it to say delivered to safe place on the 15th march....I don't have a safe place!!! Checked my whole close and noone saw it but one saw a yodel van. I called the number which tells me the phone number is for a caravan site. Now they are saying that the numbers I've got to match my name. I said we'll it's only me my husband who hasn't ordered anything and my 1 year old daughter here. I've heard stories about yodel but this is despicable!”

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Posted 2 years ago

Yodel is rated 1.1 based on 6,336 reviews