Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,337 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,337 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Laura

311

Anonymous

Anonymous // 01/01/2019

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“the wrote to me driver left parcel behind the bin, i was at home all day , never find parcel ,didn't sent photo where is the parcel, horrible service”

Helpful Report

Posted 2 years ago

“Unreliable. Left me waiting from morning till 9pm on the latest expected date, did not arrive. I contact yodel on live chat to bring this up and today, the day after latest expected date. I did not receive a predicted time. I’ll probably have to wait till 9pm again.”

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Posted 2 years ago

“I ordered couple of my parcels from Vinted via Yodel store to store collection - first parcel arrived but I couldn't collect it, I was in the system but package disappeared and was sent back to sender. Other two deliveries are taking ages to collect. I'll never pick this carrier again, the worst experience ever.., when it comes to customer service as well- they didn't take any action and told me to go back to sender. Very irresponsible, avoid by any means!”

Helpful Report

Posted 2 years ago

“Misdelivered to the wrong flat. Photo of letterbox my item was allegedly delivered to has a blue & red carpet outside - I have no carpet outside mine. Their photo also does not show the door number (kind of a key constituent of determining a delivery address) of the address they have delivered to. Every flat in this block has their number in black on the white door. Impossible to get wrong. I contacted YODEL. Their solution? For me to go to all 39 flats here to see if anyone has my parcel. Needless to say, I'm not doing that. They seem to think I should wait 24 hours until they carry out their investigation. That's not happening either. Do not deal with this company and do not deal with any company that uses them to courier their product. They are - and always have been - abysmal with absolutely zero concern for their customers. Either end of the chain.”

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Posted 2 years ago

“Absolutely disgusting customer service and 0 reliability”

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Posted 2 years ago

“Just had my parcel delivered in an safe location (UNDER A VAN AT 18.40 FRIDAY IN AN INDUSTRIAL ESTATE) . This is the third time wen left outside. Luckily I've recover the previous 2 but not this time. Yodel don't care because was delivered. I can provide evidence that have not been delivered but they don't seem to be bothered. Just avoid this delivery company that is using doggy delivery drivers.”

Helpful Report

Posted 2 years ago

“Awful service. No option to speak to a person, driver can’t find use Google maps and online chat is just pre selected responses with no solutions. Avoid at all costs. Genuinely unsure why they’re legally allowed to operate like this.”

Helpful Report

Posted 2 years ago

“After repeated complaints about their deliveries we left an instruction that appeared on the label of the next box: PLEASE RING OUR DOORBELL. Needless to say, they ignored it. They also did NOT leave the box in a safe place. Stupidity? Sabotage? Who can tell?”

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Posted 2 years ago

“Yodel are the very worst carriers in my experience. They are unreliable, have no customer service ignore explicit drop off instructions. Leave parcels in unsafe places. Difficult to communicate with. Damage roads and properties and don’t report it.”

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Posted 2 years ago

“Item never arrived, no contact with myself though they had my E-mail and phone number, when I contacted their customer service the drier could not remember, although though I have intercom on my flat, apparently the driver left my parcel in the main foyer, I live on the third floor, Any one passing through could have taken it. yodel avoid them absolute worst couriers in the UK, I will never use these cowboys again.”

Helpful Report

Posted 2 years ago

“Yodel are so poop it's unreal. Everytime I see an online order is being delivered by them, I know I'll never receive it. The drivers who work for Yodel can't be bothered to drive through the gates and walk up to mu front door, ever! I've even said parcels can be left down the end of the drive to avoid the "long journey" up to my house, which they never do. Its always delivery attempted but never made. I've even watched out the window and seen them not even bother. Awful service. Hate them with a passion!!!”

Helpful Report

Posted 2 years ago

“AVOID, paid for next day delivery, tracking states delivery time, so made sure I was in, however 3 mins after supposed delivery time started, an email was received saying an attempted delivery was made and card left. There was no such delivery attempted and no calling card left. Waste of time contacting their web support.”

Helpful Report

Posted 2 years ago

“Delivery was attempted when I was out; the card said redelivery would be attempted the next day. I was unable to rearrange redelivery on line because the site does not recognise my postcode. I immediately contacted Yodel via the chat room. The agent brought up my correct address and rearranged delivery for the following Monday; I specifically instructed not to attempt a second delivery but only on the day I indicated. They came the next day anyway and left a new ID card. Again, I was unable to do anything online and had to use the chat room because, again, the site did not recognise my postcode. Guess what! My parcel has been returned to a depot (where that is - no idea) and I am expected to traipse to where I don't know by public transport at 75+. The rearranged delivery did not take place on this earth! If I could have given zero stars, I would have.”

Helpful Report

Posted 2 years ago

“How can you leave my parcel downstairs without saying anything, I live in 3rd floor and leave it downstairs anyone could have took it and it would be my fault! What an awful service, don’t care about the customer! very bad service!!!😡 bicycle costing me £800 living there for anyone to take like I got it for free! Bad bad bad no training to the drivers or something!!!! You want to do business you give good training to your employees!!!!”

Helpful Report

Posted 2 years ago

“⛔️⛔️Totally useless just like evri.they have my parcel for 17 days now and it has not moved in the last 14 days. Contacted their so called customer service twice.twice they were getting back to me but guess what.yep it never happend.iam sick of companies like you.”

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Posted 2 years ago

“They are liars who refuse to do the bare minimum. My parcel was missed 5 times because of their arrogance. Awful.”

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Posted 2 years ago

“Lovely man who delivered my parcel this morning. Polite and well mannered Jo Collings”

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Posted 2 years ago

“My parcel was sent back to depot then ‘LOST’ tracking never updated, no updates from them I had to keep ringing to be told wait 48 hours which I had done and STILL no updates! eventually after 5 days they told me it had been ‘lost’ what a joke of a delivery company! Absolute rubbish”

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Posted 2 years ago

“I can’t believe how bad this company is! They are great at notifying you that your parcel is due but then they arrive and nothing! The delivery guy spent a lot of time rummaging through the back of his van but then told me ‘maybe tomorrow’. I’m sure Yodel are making loads of money but the the notification I got this morning said he was making 169 deliveries before he got to me at 7pm. Is this legal? Also, his van was filthy and he spent so much time looking through parcels. I don’t blame him at all, he is obviously working such long hours. Too long! Yodel, you are a disgrace to your customers and to your employees. Oh, just to note, I was cut off twice on the live chat when they couldn’t answer my question. Do no use. Useless and exploitative.”

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Posted 2 years ago

“Yodel courier posted a card/note through the letter box saying that they had left the parcel by the bank gate. It's not there! Had bad experiences with the company previously. Avoid buying from companies who use this delivery service if you can.”

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Posted 2 years ago

Yodel is rated 1.1 based on 6,337 reviews