Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,726 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,726 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

317

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“so why when I order a service there is no information that the shipment is too big for the collection point?? why mislead people if no one will accept it anyway? if it provides sizes and weights, this function should not be available!! because the package is too big!! this is usually a scam! I will describe you everywhere..very very bad Di not used them”

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Posted 2 years ago

“Terrible delivery company. Do not understand why big companies insist on using them and causing their customers nothing but grief and a bad experience.”

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Posted 2 years ago

“5days to get parcel from local office to my address. Left clear instructions for driver but he/she decides not to follow and leaves my parcel on a main rd. Parcel stolen now and yodel can't help,utter useless company full of lying drivers and useless customer services. Can't even talk to a human. Will never use yodel again.”

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Posted 2 years ago

“Placed an order on eBay, received an email at 9.50 this morning saying it was out for delivery. Waited until 5pm then used the app, went to live chat and was told the same thing as the email. It's now 10.20pm and still no delivery. Absolutely useless.”

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Posted 2 years ago

“Don't deliver on day I asked for driver couldn't find my address spoke to live chat and was like pulling teeth said I had to travel out of my way to collect from the depot”

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Posted 2 years ago

“Quite simply yodel and Hermes are incapable of delivering any thing on time don't understand why any small business use them as it reflects badly on them .”

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Posted 2 years ago

“Yodel, seem to ship to small independent shops that refuse to even try to find your parcel. Screaming about a barcode when you have just been provided with a tracking code. I contacted customer services via LIVE CHAT who was NO help at all and just gave me another code Sunstar store in Winsford refused to enter. It seems to be idiots employing idiots and not capable of doing a job.”

Yodel 1 star review on 13th November 2023

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Posted 2 years ago

“I paid for a two day delivery, dispatched Tuesday now five days no parcel. Said it would arrive today. Saturday. So stayed in. All day. Nothing. Shut on Sunday. So will see if it arrives on Monday. That is awful. It's currently sitting in the van since Friday evening. Tracking tells me.”

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Posted 2 years ago

“Waste of a time company, my parcel has just been sat in their depot for days haven't even tried to send it for delivery, as for customer service, that's another waste of time. In short if you order something online ask who they use to deliver if its these get it from somebody else.”

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Posted 2 years ago

“Would never deal with a company that uses yodel. Spent over 2 hours trying to change an address. Webchat is a waste of time they don't know what they are doing. Telephone is also a problem because you don't get to talk to a real person. In the end never got my package which was need for an graduation party and had to rush out to buy another gift. Never ever again and I tell all friends and family don't deal with any company that uses yodel.”

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Posted 2 years ago

“Delivery slow but OK. My concern is that you cannot rely on any live chat or telephone messages about delivery dates. I was repeatedly assured by more than one person on the live chat that although the telephone message and website said that the parcel was still in the "local depot" it was "with the driver" and would be delivered that day. I made important arrangements in reliance on their assurances but it did not arrive. I was happy to pick it up from the depot myself to avoid further delay, but was told that this would not be permitted. This is not the first time I have wasted days of my time messing around with Yodel. If I had realised the seller was using them I would have sourced the item elsewhere.”

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Posted 2 years ago

“Ordered an expensive item from a seller about a week ago, and they've decided to use Yodel, big mistake. Last Monday on the app they said it will be delivered to me. Nothing came, got told it will be with me on Tuesday, nothing came ect. I went on the site and talked to several employees by live chat and kept being told its at the depot and it will be delivered, Nothing came once again. I went back on chat and I was told the parcel is missing, missing?Yeah missing, it wasn't even scanned, so god knows where that it is or what member of staff has taking it. It doesn't stop there, they make me get in contact with the seller-company instead of them doing it. Now the seller has launched an investigation to find out where my parcel is. Absolutely awful service and company, I'm surprised they haven't been bankrupt yet. To all buyers and sellers please avoid using Yodel. A group of 5 year olds could run and manage that company better then what the current staff do. I don't even want a refund i want what I worked hard for”

Yodel 1 star review on 11th November 2023

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Posted 2 years ago

“Parcel was not delivered. Reason given was that there was no-one to accept delivery. Untrue! Delivery driver attempted delivery at totally random address, which was confirmed by Yodel after checking their driver tracking. Was told very sorry but nothing they can do and parcel has been returned to sender now. DISGRACEFUL service.”

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Posted 2 years ago

“This company is a joke, unprofessional, liars and unreliable. Stay away!! Is just full of headache and lost time trying to figure out where your parcel is. This company is the definition of incompetency. Next day: On top of that, phone beeing close just because they're beeing asked to repeat what they said. 👏”

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Posted 2 years ago

“If you use Ebay ignore Ebay recommendation that Packlink is premier company to send your parcels it certainly is not. Ebay show on all their pages how Packlink have a better service than Royal Mail they dont. Packlink & Ebay are no cheaper they lose more deliveries than Royal Mail in fact i never have issues with R/M. Plus Packlink are difficult to deal with and Ebay will not help you they will only suggest Resolver. All worthless.”

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Posted 2 years ago

“Dreadful couriers just dump parcels in lane no attempt to deliver to door. Latest one couldn’t find house despite postcode and what three word reference. Refuse to deal with suppliers who state they use Yodel unfortunately they often don’t specify.”

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Posted 2 years ago

“Your delivery people are lazy and don't even deliver the items customers pay a lot of money for. Reporting that the item has been delivered when it never was is deceitful and a very bad business practice. These people should be sacked before your company losses all creditablity that it still has. JJD0002247735455301 PARCEL NUMBER POST Code TN161PR I request the item or full refund.”

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Posted 2 years ago

“Terrible. Avoid at all costs. the chat and the phone as useless don't waste your time”

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Posted 2 years ago

“My parcel was due for delivery between 10:47am & 12:47pm today. I was tracking this delivery and when the driver was 1 stop away the message changed to "at the depot". I opened a web chat to be told that the driver attempted to deliver my parcel which was untrue. Apparently they had no way to contact the driver (who would still be less than a mile away at this point) to ask them to redeliver and that I would need to take another day off for them to 'reattempt' tomorrow. This is not the first time this has happened with Yodel, the delivery service and also customer service is often very poor! I may also add that this is a large item and therefore can not be left in a safe place etc as needs to be signed for.”

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Posted 2 years ago

“Received a photo of package on my doorstep and time of delivery. Returned home and parcel had vanished. Live in a gated community with CCtV so was able to check time of delivery - no delivery at the time stated. Contacted Yodel who said my tracking number was incorrect - I stated that it wasn’t as they had apparently delivered the parcel and the photo was the end result of that tracking number. I was told to contact seller for correct tracking. I did and it was correct. Contacted Yodel again who said they would look in to it. Day after supposed delivery a Yodel driver turns up with said package and hands it to me, takes a snap and legs it! All very suspect. All I can think is driver photographed parcel on my step and then took it away with him - doesn’t seem right! No card to say attempted delivery and not left with neighbours who were in.”

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Posted 2 years ago

Yodel is rated 1.1 based on 6,726 reviews