Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,337 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,337 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Laura

311

Anonymous

Anonymous // 01/01/2019

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“WORST DELIVERY COMPANY EVER! YODEL - ABSOLUTE JOKE”

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Posted 2 years ago

“This company is a disaster!On Ebayit said that my parcel had been delivered, but i received nothing. What planet do these people think they're on?? I re-ordered my item and had it sent with royal mail A and there wre no problems. GET YOUR ACT TOGETHER YODEL!!!”

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Posted 2 years ago

“Carrier picked up package on 1st February. Only half the package has arrived to date - on 14th Feb. Still waiting for the other half. No tracking available. Hopeless delivery service !!”

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Posted 2 years ago

“I found the Yodel delivery service pretty awful compared to others. The tracking status rarely gets updated, and my parcel was on a van "being delivered" from the local depot (16 miles away) for 2 days. No online chat operators available. All in all a bad experience, would not use again.”

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Posted 2 years ago

“Yodel were supposed to deliver my parcel today! Yet I had an email this morning saying it’s not been delivered sent back to the retailer! I contacted my retailer they apologised for the matter said they don’t know why this has happened! Got in touch with yodel and they said the retailer was at fault! Absolutely tamping mad! They are an absolute disgrace of a company! And should not be trusted to deliver any parcel! After reading the reviews I hope they close Yodel down! Never ever will use them again! Lesson learnt!”

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Posted 2 years ago

“The worst company ever ordered twice with them both times they delivered to a different adress and after having a discussion with customer service im receiving a picture with the parcel delivered to my door wich wass two houses down from we're I leave , the explication I received its the driver wass on your area so its class as delivered absolutely disgusting and without words they don't care about customer's im out of my pocket over 100£ due to incompetent drivers, customer service never order something with Yodel !”

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Posted 2 years ago

“I accidentally left my car and house keys in my front door and realised just after a Yodel delivery keys had gone!!! I have contacted Yodel twice but no one has come back to me. The customer service is a joke. I had no other visitors and the time scale makes it pretty obvious the Yodel driver took my keys”

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Posted 2 years ago

“Delivery driver took no notice of instructions to leave the parcel at a specific neighbour if no answer at the address. Message was left that the parcel was left in the porch. On contacting customer service due to no parcel the photograph provided by the driver shows it was delivered to the wrong address entirely. Customer service was not very helpful stating that they had notified the depot so it wouldn't happen again. They took no responsibility for the missing parcel and offered no help except I should contact the supplier. Passing the buck springs to mind and I would suggest no reputable company use them.”

Yodel 1 star review on 14th February 2023

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Posted 2 years ago

“The extremely careless Yodel driver dumped my parcel in an open place ... instead of leaving it with a neighbour or contacting me to reschedule, so it was stolen. The photograph even shows the carelessness of the driver and yet I am left out of pocket. Going back and forth with their customer service team has been hell, truly. They refuse to accept any wrongdoing and are gaslighting me constantly over a situation that is their fault.”

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Posted 2 years ago

“I would put zero stars if I could! Absolutely shocking service and lazy delivery drivers, how they are still in business baffles me! The delivery driver thought it would be a good idea to "deliver" my parcel to my communal bin room door, left out in the open and it was stolen..No surprises there! I contacted yodel and they "investigated" and then sent me an email saying it was delivered to the correct address and left at the bin room door, well how can it be both because I don't live in a bin room! Idiots! Stay clear of them! Shut this company down!”

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Posted 2 years ago

“Absolute garbage. Fully charged 18volt battery thrown over my neighbour's 7 foot garden wall onto concrete slabs. Then have the nerve to announce that was safely left in rear porch. I have no porch and was in the correct address all day. DICKHEADS..........”

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Posted 2 years ago

“Disgusting company- they should be shut down. I’ve tried numerous times to speak to a human, impossible. Far to annoyed to write any more”

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Posted 2 years ago

“Awful service. Parcel never arrived. Delivery driver has said they did deliver but yet cannot provide the photograph that the sender requested as proof of delivery. Will not be using again. Lost trust in the service.”

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Posted 2 years ago

“Worst courier ever, deliveries take twice as long and that’s if you get them! Someone should close this company”

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Posted 2 years ago

“I’ve never had a problem with any of my Yodel deliveries. I’m emailed with tracking and can update to a safe location. Every time I do this my parcels tucked away. I don’t think people realise that how hard delivering parcels can be especially if addresses aren’t clear and easy to find.”

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Posted 2 years ago

“3-5 days delivery they said. 7 days today and waited in all day. Have been watching tracking and it said on the van. Driver rang my bell but missed me and left calling card. What a load of rubbish. No one rang my bell, no letterbox to leave calling card and I live in a block of flats 50 in fact, he could have rang anyone of those to ask them to take delivery. Coming back tomorrow now. So worried after reading these other reviews. Spoke to customer service, he's definitely been they said GPS outside your building. Is there anything else we can do for you today????????? Good job I'm a lady....”

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Posted 2 years ago

“ABSOLUTELY HORRENDOUS SERVICE! I live on the second floor in a big house. I don’t know even know what happened. I received an email saying that my parcel had been delivered. None rang the bell or called my phone to inform me that they were outside. I went outside, nothing was there. I told them not leave it at the door because I live on a main road where anyone could just take it. I emailed them, they are not going to take any responsibilities, they blamed the retailer!! I don’t even know if someone actually came to my house to bring the parcel as I did not hear anyone, my neighbours did not see any delivery guy.. so no parcel, no refund!! Very disappointing! Disgusting behaviour!”

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Posted 2 years ago

“Worst delivery company by a country mile. Apparently parcel delivered but was not, and we were in at the time. ‘Investigation’ ongoing 2 days later however they are unable to speak to drivers as they do not carry company phones. Their proposed solution is that I contact the supplier. Hopefully they will go out of business”

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Posted 2 years ago

“Sent a laptop to Amazon Scotland to arrive by 19th Feb 2023- not arrived! Sent a laptop, worth £799, booked with Parcel2Go, from Bolton to Amazon (Scotland) with Yodel. Parcel arrived 16/01/2023 into Perth depot. It has not moved from there. It is now Tuesday 31st January 2023! Parcel2Go says it is in transit since 16/01/2023. I will be incurring interest charges from my bank soon. I am totally disgusted with Yodel. I want a full refund of the laptop cost, delivery cost and surcharge cost paid to cover loss for £800. It is now the 4th Feb 2023 and I am still waiting! It is now the 8th Feb 2023 and I am still waiting! The return to Amazon cut-off time is 08/02/2023”

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Posted 2 years ago

“It's over 7days and my parcel hasn't arrived. This is the most frustrating courier service I've ever known”

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Posted 2 years ago

Yodel is rated 1.1 based on 6,337 reviews