Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,726 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,726 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

317

Anonymous

Anonymous // 01/01/2019

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“They claim 3 attempts of delivery were made even after confirming driver was not at my address. All details were correct as later confirmed by them, but tracking kept saying they needed more info from me. Nobody ever rang and now parcel is stuck at depot by no fault of my own. Absolute joke.”

Helpful Report

Posted 2 years ago

“Missing parcel sent to us three weeks ago, still not arrived. Contacted Yodel daily since with promises and no results. Hours of trying to sort it. Getting very frustrated because the item is important to us. 😔 Employ people who know what they are doing!”

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Posted 2 years ago

“Absolutely dreadful service. Still waiting for delivery which was due 3 days ago. Customer service/ webchat waste of time. Keep being told there's an issue with my address which is a joke as have had many deliveries from yodel in the past. Now I have to contact seller to see if they can sort it out but in the meantime I haven't got the goods I have ordered and am out of pocket . God knows when this will be sorted. I'm so cross I could scream.”

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Posted 2 years ago

“My parcel was delivered to the wrong address and the company could clearly see but didn't say anything during live chat. Instead, I was diverted to speak to the seller who later gave me the geocode where the courier person left my parcel. This company has no sense of responsibility and has no ability to own up to their mistakes.”

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Posted 2 years ago

“If i could give no stars i would! My delivery was due this morning about being delayed a number of times , they then proceed too tell me i missed my delivery when im up in and stood by window , they lie threw there teeth, are they even legit???”

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Posted 2 years ago

“Average at best”

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Posted 2 years ago

“I haven't received two parcels this week. I've been in touch with Yodel live chat and that was a waste of time. There wasn't a message through the letter box saying where the parcel has been delivered or any photo evidence to say that it was delivered.”

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Posted 2 years ago

“Useless company Lost my parcel contacted live chat 6 times, they are a waste of time palm you off with a load of rehearsed excuses. Said I’ve got to wait 14 days to allow them to investigate been 26 days so far, still fobbing me off I think their game is to hope you will give up in the end. I use most courier companies going for my business but these rates amongst the very worse, I would not recommend.”

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Posted 2 years ago

“Horrible lazy people”

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Posted 2 years ago

“3 failed delivery attempts despite giving post code,Tel number and 3 words location finder. Not a remote rural location. Helpline suggested collecting from depot despite having no transport and parcel being large.Cancelled order with supplier.Total joke !”

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Posted 2 years ago

“Live chat a waste of time. After 3 chats trying to resolve. They insisted my parcel was delivered to me. The photo showed a location with chairs carpet and shoes that do not exist at this address.”

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Posted 2 years ago

“Disgusting delivery company. I had delivery timeslots at home all day and said they can’t gain access just a load of lies. This company needs investigation as they deliver peoples passes to the wrong address. Disgusting company”

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Posted 2 years ago

“I asked for my delivery to be put in a safe space and stipulated where that was! The delivery guy decided my front door open porch was a better idea......not!!!!!”

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Posted 2 years ago

“Had an email asking for more information about delivery address and you can’t reply back to them! Only way is on the online chat which is beyond ridiculous as the person is no help whatsoever and tells you that’s not the correct address even tho you’ve screen shot the address on the order. The parcel was then returned back to the company I purchased from without even trying again . Complete waste of time would never ever use anywhere that uses this rubbish delivery service !!”

Helpful Report

Posted 2 years ago

“Very bad with dealing with live chat completely Lieing definitely not delivered at my address just a photo of a white door abd a pair of legs ! My door is brown and they will not give me a babe or address I”

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Posted 2 years ago

“Waiting for five days for parcel to come about 150 miles. I could crawl faster than that. Sat in depot waiting for next available vehicle. I think Noah’s Ark is on the way. A snail is quicker.”

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Posted 2 years ago

“Generic responses from customer service, no commitment/systems to actually address why an item hasn’t been delivered. Would be much better if they just said “don’t know where it is, it’ll get there eventually”!”

Helpful Report

Posted 2 years ago

“Multiple parcels delivered to the incorrect address. Clearly states the company name and address but still somehow gets delivered to the wrong address. All parcels delivered have been lost and nowhere to be found. Have caused so much trouble as customers are not receiving their orders due to this”

Helpful Report

Posted 2 years ago

“Every parcel that I've been expecting Yodel to deliver has either vanished off the face of the Earth, been delivered somewhere other than my house with no indication as to where they delivered it to or it has taken upwards of 2 weeks to deliver it even though the parcel was only coming from 22 miles away. Absolutely shocking that people still use this company”

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Posted 2 years ago

“Useless couriers. Always late, this time by a week. But it’s ONLY ever Yodel who has this issue.”

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Posted 2 years ago

Yodel is rated 1.1 based on 6,726 reviews