Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,895 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,895 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never arrived, couldn't find my location”

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Posted 2 years ago

“We are forever being given other people's stuff. We now refuse to order from any company that uses Yodel for deliveries. We are not prepared to redeliver parcels for you...they will go in the bin from now on.”

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Posted 2 years ago

“Once again shocking service expecting delivery Saturday driver says could not find us he was out side number one and unable to find number twenty four which if he had looked to his right he would have seen my property ,yodel then said will deliver Monday no attempt made so they will deliver Tuesday see driver delivering to number 27 no he has not got my parcel 15.30 check tracking parcel sent back to seller. Thanks yodel you are without doubt the worst delivery company ever because you never rectify your mistakes.”

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Posted 2 years ago

“They robbed my parcel and said contact the seller. Would give minus 5 stars if I could.”

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Posted 2 years ago

“Extremely poor service and really useless drivers”

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Posted 2 years ago

“Used yodel again they have had my parcel now for 5 days waited all day yesterday and all day today now they are saying it will be tomorrow because van has broken down I cannot give a agood review for yodel I can only say I will never use them again”

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Posted 2 years ago

“Unwilling to help in anyway. Said they tried to deliver and left a card, there was no card. Their hours to collect from depot are not good enough, most people work between the hours there open. Why should we have to take time off work to collect a parcel you should've delivered in the first place”

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Posted 2 years ago

“It would take all day to list the endless bad experiences with this company. They were Hermes, the worst delivery company on Earth. They re-badged and re-branded and now they are Yodel.... The worst delivery company on Earth. For the good of all customers worldwide, STOP using these morons. P.S. I retract the single star I was forced to give.”

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Posted 2 years ago

“As with most of the other reviews, Yodel is terrible. I saw the driver outside my property, it was raining, he didn't get out of the van, didn't leave a card, but the app updated immediately claiming he had. Now I am waiting again. Customer service do nothing.”

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Posted 2 years ago

“PLEASE NEVER USE YODEL PEOPLE!!! Every second item is broken out of my 17 items sent in the past month and I think they do it deliberately. Their Customer Service is useless. Not possible to get compensation even for the insured parcels. It takes them 7-9 days to deliver to the nearest Shire. They push medium-sized items through the letter box and break them (bamboo coffee mugs). Double boxes and extra padding nothing helps. Please boycott this horrible service and you will save your money!”

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Posted 2 years ago

“Waiting for my parcel its been in my local depot since 5am fri 13th meant to be delivered today but wont hold my breath until it arrives ridiculous service sender not happy too !”

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Posted 2 years ago

“Absolutely shocking customer service , I made it clear if I wasn’t at home to leave my parcel with my neighbour in a safe place this was totally not taken into consideration and my parcel was dumped outside my house on show which has been stolen, I’ve contacted them numerous of times in regards to this and wanting a refund and I’m getting ignored, this is over a week later.”

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Posted 2 years ago

“Rubbish! I changed delivery date, instead of delivering on my requested date, they ‘apparently’ sent it back to the sender- hmm probably stole it. Live chat doesn’t even work! If a company is using yodal as their courier service, avoid that company. Can’t believe Evri is actually better”

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Posted 2 years ago

“Item not delivered. Checked tracking which stated driver couldn’t find my address. Contact number for driver had a digit missing so unable to call him. Can’t get hold of yodel regarding the item, so now an expensive purchase has gone missing. If I had known that yodel was the courier for my order, I would it have purchased it as they are absolutely useless.”

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Posted 2 years ago

“Why do companies use Yodel! One job, deliver parcels.....can't even do that! Over a week waiting for a deliver which was 1-3 days delivery. Chat bot, your parcel cleared customs on the 6th October, we're awaiting it at our depot!....it's now the 12th! You've clearly lost it in the warehouse!! USELESS!”

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Posted 2 years ago

“Terrible! They fail to deliver twice even when I’m standing outside the building and checking tracking. No such thing as customer service. Possibly the worst delivery company in existence. Avoid!”

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Posted 2 years ago

“Yet again a supplier on Amazon has sent me an item by Yodel. Yet again Yodel have lost it. Same old story, delivery has been delayed (we have lost it), it should be with you in the next few days ( you stand no chance), you can apply for a refund ( we don't care, it's the supplier's problem). Such a poor service”

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Posted 2 years ago

“Shocking service, I am waiting for a parcel which is now a week overdue. I have also sent a parcel to a customer of mine and that is also a week overdue. Both parcels seem to be stuck at a depot nowhere near the addresses used. I'll be going back to using Evri.”

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Posted 2 years ago

“Left my delivery outside the house for it to be stolen,the driver didn’t even knock on the door or press the bell,never using this service again”

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Posted 2 years ago

“Terrible! Unreliable, NO Customer service, just a stupid Chatbot that makes convenient lies. Tell you they attempted delivery, but the parcel never left the depot. They charge extra for next day delivery, but do not deliver it. I'll never use them again.”

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Posted 2 years ago

Yodel is rated 1.1 based on 6,895 reviews