Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

“I COULD WRITE A BOOK ON THE COMPLETE AND UTTERLY INCOMPETANT YODEL. 1. THEY NEVER EVER DELIVER ON TIME 2 .THEY LIE AND SAY THEY ATTEMPTED DELIVERY WHEN THEY HAVE NOT. 3. THEY TELL YOU YOUR PARCEL HAS BEEN LEFT WITH A NEIGHBOUR,WHEN ITS NOT.THERE IS NO CALLING CARD LEFT WITH DETAILS OR DRIVERS CONTACT NUMBER.?? ( GET THESE DETAILS WHEN YOU GO ONLINE) 4.THEY SAY THEY CANT FIND YOUR ADDRESS, LIES,THIS HAPPENED TO ME YESTERDAY/ THE DRIVER WAS SITTING ACROSS THE STREET OPPOSITE MY HOUSE. AND THEY HAVE SAT NAV.(UNBELIEVABLE) 5.THEY DONT RING YOUR DOOR BELL AND THEN JUST LEAVE THE PARCEL UNATENDED WITHOUT YOU KNOWING ITS BEEN DELIVERED. 6. BELIEVE IT OR NOT ,I ONCE HAD AN ORDER I PURCHASED WHICH COST QUITE A BIT OF MONEY, LEFT ON THE PAVEMENT WITH ALL MY DETAILS IN A PLASTIC WALLET WHICH WAS TAPED ON THE BOX I AM TODAY WAITING FOR THE ORDER WHICH WAS SUPPOSED TO BE HERE YESTERDAY, APPARENTLY THEY ARE HAVING TROUBLE FINDING MY ADDRESS, BUT YESTERDAY THE VAN WAS ACROSS THE ST FROM ME HA. I COULD GO ON FOREVER BUT WHAT I WILL DO NOW WHEN PURCHASING ANYTHING IS: CHECK WHO THE COURIER IS AND IF ITS YODEL THEN I DONT MAKE THE PURCHASE. UNFORTUNATELY I HAD TO GIVE 1 STAR WITH A GRUDGE. STILL WAITING”

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Posted 2 years ago

“I COULD WRITE A BOOK ON THE COMPLETE AND UTTERLY INCOMPETANT YODEL. 1. THEY NEVER EVER DELIVER ON TIME 2 .THEY LIE AND SAY THEY ATTEMPTED DELIVERY WHEN THEY HAVE NOT. 3. THEY TELL YOU YOUR PARCEL HAS BEEN LEFT WITH A NEIGHBOUR,WHEN ITS NOT.THERE IS NO CALLING CARD LEFT WITH DETAILS OR DRIVERS CONTACT NUMBER.?? ( GET THESE DETAILS WHEN YOU GO ONLINE) 4.THEY SAY THEY CANT FIND YOUR ADDRESS, LIES,THIS HAPPENED TO ME YESTERDAY/ THE DRIVER WAS SITTING ACROSS THE STREET OPPOSITE MY HOUSE. AND THEY HAVE SAT NAV.(UNBELIEVABLE) 5.THEY DONT RING YOUR DOOR BELL AND THEN JUST LEAVE THE PARCEL UNATENDED WITHOUT YOU KNOWING ITS BEEN DELIVERED. 6. BELIEVE IT OR NOT ,I ONCE HAD AN ORDER I PURCHASED WHICH COST QUITE A BIT OF MONEY, LEFT ON THE PAVEMENT WITH ALL MY DETAILS IN A PLASTIC WALLET WHICH WAS TAPED ON THE BOX I AM TODAY WAITING FOR THE ORDER WHICH WAS SUPPOSED TO BE HERE YESTERDAY, APPARENTLY THEY ARE HAVING TROUBLE FINDING MY ADDRESS, BUT YESTERDAY THE VAN WAS ACROSS THE ST FROM ME HA. I COULD GO ON FOREVER BUT WHAT I WILL DO NOW WHEN PURCHASING ANYTHING IS: CHECK WHO THE COURIER IS AND IF ITS YODEL THEN I DONT MAKE THE PURCHASE. UNFORTUNATELY I HAD TO GIVE 1 STAR WITH A GRUDGE. STILL WAITING”

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Posted 2 years ago

“I COULD WRITE A BOOK ON THE COMPLETE AND UTTERLY INCOMPETANT YODEL. 1. THEY NEVER EVER DELIVER ON TIME 2 .THEY LIE AND SAY THEY ATTEMPTED DELIVERY WHEN THEY HAVE NOT. 3. THEY TELL YOU YOUR PARCEL HAS BEEN LEFT WITH A NEIGHBOUR,WHEN ITS NOT.THERE IS NO CALLING CARD LEFT WITH DETAILS OR DRIVERS CONTACT NUMBER.?? ( GET THESE DETAILS WHEN YOU GO ONLINE) 4.THEY SAY THEY CANT FIND YOUR ADDRESS, LIES,THIS HAPPENED TO ME YESTERDAY/ THE DRIVER WAS SITTING ACROSS THE STREET OPPOSITE MY HOUSE. AND THEY HAVE SAT NAV.(UNBELIEVABLE) 5.THEY DONT RING YOUR DOOR BELL AND THEN JUST LEAVE THE PARCEL UNATENDED WITHOUT YOU KNOWING ITS BEEN DELIVERED. 6. BELIEVE IT OR NOT ,I ONCE HAD AN ORDER I PURCHASED WHICH COST QUITE A BIT OF MONEY, LEFT ON THE PAVEMENT WITH ALL MY DETAILS IN A PLASTIC WALLET WHICH WAS TAPED ON THE BOX I AM TODAY WAITING FOR THE ORDER WHICH WAS SUPPOSED TO BE HERE YESTERDAY, APPARENTLY THEY ARE HAVING TROUBLE FINDING MY ADDRESS, BUT YESTERDAY THE VAN WAS ACROSS THE ST FROM ME HA. I COULD GO ON FOREVER BUT WHAT I WILL DO NOW WHEN PURCHASING ANYTHING IS: CHECK WHO THE COURIER IS AND IF ITS YODEL THEN I DONT MAKE THE PURCHASE. UNFORTUNATELY I HAD TO GIVE 1 STAR WITH A GRUDGE. STILL WAITING”

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Posted 2 years ago

“Said that they were at my place 3 time's, yet no card, no photos of my door canceled my order told them to send back to sender.. Should have checked with seller who they used as courier..”

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Posted 2 years ago

“Appalling service, despite claiming to have attempted delivery on 4+ occasions there is no evidence that anyone actually came as neither were any notifications left as stated on the tracking app, nor was anyone recorded on the doorbell camera. Now told that they cannot deliver because we have moved! Total lie”

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Posted 2 years ago

“After a failed delivery on first attempt they Ignored alternate delivery instructions for next two attempts that would have ensured success. On complaining they reluctantly accepted fault and I was then told that exceptionally they would attempt delivery a fourth time and that a manager would call me. Neither happened and I am very sure that I was being lied to by the call handler. Further complaints were then ignored and they refused to accept that the fourth delivery had been promised despite me sending transcripts of the web chat. I will make all efforts to avoid ever having to use them again and I would advise others to do the same.”

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Posted 2 years ago

“Fraudulent. The greedy ***** keep stringing me along, and you can't even contact their useless "customer service" outside of hours. The "chat" feature connects you to apathetic and unhelpful semi-literate people. The lazy cretins have not even attempted to deliver my package after nearly 2 weeks, 3 times lying about the delivery date, and now I contacted my bank, I am told my package does not exist. I wonder which Yodel "staff member" will be stealing my package this time. Never use Yodel! Oh, and to add insult to injury, they told me I would have to wait from 8am to 9pm for delivery, despite telling them a safe place to put my large item they never bothered to deliver. This company should be prosecuted.”

Yodel 1 star review on 17th September 2023

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Posted 2 years ago

“Driver said they delivered my parcel but obviously it was lies. They buzzed and never got a reply and left it outside for any tom disk or Harry to take. Dishonest company avoid at all costs.....”

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Posted 2 years ago

“This company is consistently diabolical and unhelpful, claiming to not be able to find our property when both they and others have regularly found it. They are now doing nothing to help other than insisting we drive a round trip of 50 miles to collect in a ludicrously small window on a Saturday. I recommend never ordering anything that involves a Yodel delivery. They are not to be trusted and cannot be contacted other than via a very flaky APP.”

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Posted 2 years ago

“If I can there will no no star.”

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Posted 2 years ago

“yet again we had no choice in delivery company and got stuck with Yodel. This time it was books sent out by the open University for a course that they have lost. clamour they have been delivered only not to our house. we have security cameras and a ring doorbell so can prove it they haven't been delivered here. our neighbours have also checked their security footage and no delivery was made on our small 10 house street. they have investigated and the driver insists he got it to the right address but they themselves confirmed the drivers GPS doesn't place him even close to our home address. yet still they say the driver is right and the books were delivered to the right place. have even checked the delivery address with both Yodel and open University and they were no errors. this service is beyond a ridiculous and as a result has actually affected someone's education as they now don't have the required books and the course began today. no help offered and online chat gets cut off by the customers service reps. no response to emails and not answering phones. just a recorded message to go through online chats. so what do we do now?”

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Posted 2 years ago

“I have really bad experience with yodel i got message ur parcel is waiting i took the break from my work and went to the petson shop in bradford on the counter they says show the barcode i said i don't know about barcode i got the message ur parcel is waiting he said driver is not came yet. Very annoyed 😒 i highly says don't use yodel service very bad waste of time and parcel got late as well”

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Posted 2 years ago

“Appalling. My parcel was simply dumped “further up the road” according to the kind person who picked it up and brought it to my door. This is the second time that Yodel simply dumped my parcel, on the first occasion it was handed to a total stranger who was kind enough (and honest) enough to track me down and give it to me. Both times my address and postcode were clearly marked. Yodel deserves no stars at all and in future I shall not order from any company that uses Yodel.”

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Posted 2 years ago

“I am extremely dissatisfied with the services provided by Yodel, as my recent experience with them has been nothing short of a disaster. Regrettably, they delivered my parcel to an incorrect address, resulting in its loss. Shockingly, when I contacted them regarding the issue, they adamantly claimed that they had fulfilled their responsibilities and refused to provide a refund for the lost parcel. Moreover, when I expressed my desire to speak with a supervisor, I was informed that the supervisor was currently unavailable. I strongly advise against utilizing Yodel's services, as it is evident that they prioritize their own convenience over customer satisfaction. During my interaction with their representative, I was astounded to hear that delivering parcels to incorrect addresses is considered normal for them, and they absolve themselves of any responsibility for such occurrences. Engaging with this company will only lead to financial loss and frustration”

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Posted 2 years ago

“BOYCOTTING THIS COMPANY. I have banned any deliveries to my address from this company cancelled an order today because I realised these jokers were delivering…. All because they have a thieving courier and when you call them about it they don’t want to know and put the phone down on you! Remember yodel Hill Crest View BD13!!!! Stolen not 1 but 2 of my neighbours mobile phones. The first one just disappeared then the second (you’d have though very wouldn’t send it with yodel again but they FK DID!!!) he came straight to a neighbours house with a tampered package with an empty phone box….. why didn’t you try to delivery the the delivery address on the box instead of going straight to a neighbour????? And why did you come bk to take another photo dear ????? Because the first one you could see the sellotape at the back. So it looked like the neighbour did it …. I wonder. Leave parcels thrown in front garden in bad weather don’t even try and conceal the parcel. Taking advantage of my vulnerable neighbours I have advised her last night to report you and your dodgy courier to the police…. And that’s what she’s done.I’ll happily take a lie detector to prove I didn’t take my neighbours parcel would your courier do the same???? your not going to hear the last of this Yodel you really aren’t …….”

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Posted 2 years ago

“Insisted that the driver had delivered parcel.He hadn't! Photo of doorway was obviously not mine!”

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Posted 2 years ago

“There should be a zero☆ option. My parcel from Italy was tracked and for 3 days was "out for delivery" but it never arrived. It is totally impossible to speak to anyone at Yodel and I was eventually told that as the delivery driver hadn't been able to get access to our property (we have a Ring doorbell so not true) I would now have to go to the depot 25 miles away the following week during working hours to collect my parcel and take the card that the driver never left because they never tried to deliver it. I then got phone calls from the depot on the Monday and Tuesday saying the parcel had still not arrived at the depot, then on the Wednesday I was called again to tell me that my parcel was now officially classed as "lost in post" and they would inform the seller. They haven't done this, and have said they can't send me an email to confirm this. Now they are claiming that the parcel is logged as "returned to sender". So they're now saying that they found my lost parcel and decided that rather than deliver it to my house 25 miles away, the much easier and cheaper option was to send it back to Italy. The most frustrating thing is that I didn't choose to use YODEL and probably will have their incompetent services forced upon me again in the future unless more in hope than expectation, sellers stop using this cowboy outfit.”

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Posted 2 years ago

“Useless courier. Driver could not be bothered to use google map or a satnav to find the address. Waiting all afternoon but no show or no telephone call. Avoid using this company if you can 👎👎”

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Posted 2 years ago

“8 days waiting, no delivery. No answers from yodel. Impossible to speak to a human. Worst courier service I have ever had to deal with. Lied to about attempted deliveries when driver isn’t even anyway near delivery address. Lied to about why my parcel hasn’t left depot. Webchat are less than useless, just tell you to track it on their website, even though tracking hasn’t been updated for 2 days. I will avoid ordering from companies that use yodel from now on.”

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Posted 2 years ago

“Driver has 'failed' to deliver my item 3 times in a row even though I was home the whole time. The 3rd time, the driver rang the bell and didn't even bother to wait for me to come down and was gone before I even reached the door (all within less than a minute) and then claimed they left a calling card. ?? This is by far the worst delivery company I've ever had the displeasure of dealing with.”

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Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

Yodel Reviews