Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,895 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,895 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

Visit Website

Write Your review

Tell us how Yodel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Packages have not be collected in my area for over 4 days. I went to 3 different stores including the next town over. I refused to take my package as they had no space and now there is a huge backlog. An I haves to mess around change listings and refund. This is a disgrace!! Pay and look after your workers and then maybe you can retain staff and fulfill the promise made by the company.”

Helpful Report

Posted 2 years ago

“Yodel had just one job to do How do they do it so wrong Time after time? We stayed in all day today and they didn’t show up Now they say it’s tomorrow Do I have to stay in all day again just in case they show up? Total incompetence.”

Helpful Report

Posted 2 years ago

“AVOID AT ALL COST. Absolute headache to deal with, ordered express delivery and delivery driver didn’t nock, ring door bell, or leave a note, i doubt they even came at all because I was checking the tracking obsessively and suddenly after refreshing i had supposedly missed the driver. Web chat is absolutely useless, just directs you to tracking page and can’t even call complaint line as it just tells you where the package is. Money wasted on them, still haven’t got my package. Do not use for reliable service.”

Helpful Report

Posted 2 years ago

“Totally unreliable 3rd rate courier service. The so called tracking show a map with the supposed driver, telling you how many stops until your delivery arrives, this is the most hilarious thing I’ve ever seen!!!! Companies that use Yodel to deliver peoples paid for items are disrespectful and don’t deserve to be used. Dreadful company.”

Helpful Report

Posted 2 years ago

“Totally incompetent, very poor customer service and absolutely useless. Delivered mu order to the wrong address and was able to get it back after 2 months, no one was able to help and no apologies at all. Pleade avoid if you can.”

Helpful Report

Posted 2 years ago

“Yodel driver rang me to demand the code of my security gate, my landlord doesn't allow me to tell the random drivers. So I explained but the driver hang up the phone before I finished saying then just left the item out of the gate, where was the high risk of being stolen. Can't believe Amazon use Yodel. Just the cheapest courier but the worst service.”

Helpful Report

Posted 2 years ago

“Terrible company. Driver collected my parcel 12 days ago and has not updated since. Contacted Yodel and they said they would "search the depot" good luck as according to the tracking it didn't even make it there. I heard nothing back, had to contact them again for an update. They tried to tell me I couldn't make a complaint but they would let the driver know 😂 also asked if there was anything else they could help with then closed the call while I was typing mid sentence. I am still missing my parcel and it looks like I can give up any hope of ever receiving it. Awful company with a bad track record. Will be sure to avoid at all costs in the future and advise others to do the same.”

Helpful Report

Posted 2 years ago

“awful, ordered next day delivery and predicted to come two days after i delivered, then the delivery driver didn’t knock or ring the door bell when i was in or give me a note telling me what would happen with my package and can’t get until monday because they don’t open on sundays”

Helpful Report

Posted 2 years ago

“Absolutely the worse delivery company ever!!!!”

Helpful Report

Posted 2 years ago

“Was due a delivery today 1/09/23 item was 1 stop away failed to deliver did not even try.Customer service is rubbish, have got back in contact with firm I ordered from want a refund.Yodel is not a good delivery service drivers are proper lazy.”

Helpful Report

Posted 2 years ago

“Blatant lies from the courier on 2 occasions, no attempt was made to deliver my parcel ! Live chat equally as useless!”

Helpful Report

Posted 2 years ago

“I called the costumer service literellay just now, after 7:00 minutes of waiting someone pick up she said her system is not ready and wait in the line, I terminated the call coz it’s already 10:26 minutes and still she didn’t talk. How could you pick up a call and said you are not ready? I had a missed delivery notice left at my door, no number to call and when I went online as it advised, you can’t choose either leave in a safe place, or pick up in stores though they’ve given 3 shops near so I can pick up with. I changed my delivery to a neighbour but still another card came in and it says missed delivery. It’s like we are joking.🥹”

Helpful Report

Posted 2 years ago

“Totally incompetent and unreliable, misleading and deceptive, almost guaranteed to delay your delivery by at least 3 days (often longer) or somehow inexplicably "lose" it. I will never order again from any website that uses this disgracefully bad company, which has been officially voted UK's worst courier service for nearly a decade! Why does any company still use them?”

Helpful Report

Posted 2 years ago

“Absolute rubbish! Tracked delivery to 1 drop before mine, van showing round the corner on map. Then hey presto, sorry couldn't deliver today, and parcel somehow back at the depot. Do not use under any circumstances”

Helpful Report

Posted 2 years ago

“Damage parcels and refuse to give you money back. Absolutely disgusting company I will never use yodel again they either don't turn up or they break your parcels”

Helpful Report

Posted 2 years ago

“No customer service, late delivery poor service in general hope I never have a parcel delivered by this company again”

Helpful Report

Posted 2 years ago

“The only courier I know who consistently fail to ring my doorbell and just post through the letterbox of the block or place in the lobby. I've had parcels go missing, presumed stolen by the courier or one of the dozens of people who enter or exit the building. Sorting this out through Live Chat is tiresome in the extreme and ultimately the seller will compensate, which is very unfair. From now on I'll ask sellers which courier firm they use before committing to a purchase. Absolute cowboy firm ...oh the irony.”

Helpful Report

Posted 2 years ago

“Worst delivery company!! State parcel will be delivered but then it goes missing and never gets delivered my local driver is the worst”

Helpful Report

Posted 2 years ago

“Very bad service. I have been waiting for my delivery since 9:30 am but it's 5:55 PM now but no signs of the parcel other than it's with the driver. Do not use this service.”

Helpful Report

Posted 2 years ago

“They never deliver to the right address even though the correct address is clearly written on the front of the parcel. This leaves you hunting around for your parcel elsewhere. Customer service is useless too they do not want to help or tell you where your own parcel is that you have paid for. They send templates instead of treating each customers case individually. This leaves their replies with no relevance to your issues whats so ever. You can not raise a formal complaint either. Yodel will carry on not delivering parcels to the correct address and dumping them wherever. Such a disgrace! Avoid them at every cost! Otherwise its a waste of your time and money on your purchases that you do not receive and their customer services will not help you. Worst service I have ever received from a company, how are they still going!”

Helpful Report

Posted 2 years ago

Yodel is rated 1.1 based on 6,895 reviews