Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,895 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,895 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered through Click and Collect to a local store which Yodel claim refused to accept parcel. They claim they tried again the following day and once again store refused to accept. The timeline suggests the delivery attempt was one minute before it was checked back into depot!!!! Not possible, even by jet plane! Then parcel returned to sender as it hadn't been collected!!! Couldn't get through on phone and chat feature rubbish!! Avoid!!!!”

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Posted 2 years ago

“Another delivery dumped on the door step and the driver felt it was beneath him to ring the door bell. Lucky we were in. Clearly no point providing safe delivery instruction because your delivery drives clearly don't give a stuff. Honestly don't known how your clients Reston your services...”

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Posted 2 years ago

“Yodle – the Internet Explorer of delivery world! Hermes and Royal Mail next to them are laser sharp and light speed fast”

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Posted 2 years ago

“I ordered a NEXT DAY delivery from Argos, and almost a week later I'm still STILL waiting! Phoned Argos and they said Yodel told them my address was ' incomplete' - which is utter BS, because I ordered something else from Argos last week and it arrived within hours the same day! Confirmed my address was not incomplete with Argos, and Yodel said they updated my details but it would take another 24 hours for their systems to update! More BS! Then they told Argos they would send me a confirmation email with a new delivery date and time, and/or call me to confirm - surprise surprise, still no email and still no call!! Seriously, do NOT use this courier service - no problem with Argos, but Yodel are about as much use as a chocolate teapot!!”

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Posted 2 years ago

“Customer service doesn't care, drivers phone is off and parcel goes from out for delivery back to depot. Absolute joke. Avoid these clowns to safe yourself time and stress”

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Posted 2 years ago

“This is the worst service I have ever seen at home waiting for my parcel from them it did not turn up. Yodel sent me a message that my parcel was delivered to number that don't exist they have my address as door 8 but they delivered at door 109 our number goes to 28 I am really upset. All yodel can do is send me a message that it was delivered to 109 so should get in touch with the company I bought the item from. There is no 109 where am leaving if the person has come where I am living they know that the flats only goes to 28 not reliable very very poor service.”

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Posted 2 years ago

“They buzz my intercom but didn’t deliver my parcel and when I checked the status they have they delivered but they Did not. Disgusting thieves”

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Posted 2 years ago

“Yodel had my parcel for 2 weeks now, everyday in the morning if I track it says out for delivery.later it says at depot for the past week . You can’t talk to anyone I don’t know if they still going to deliver I wish they can send it back if they can’t so I can get my refund”

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Posted 2 years ago

“I tried to give them the access code to my house they refused to take it and then I decide I’ll stay home keep the gate open and wait at the gate with my husband when it said 2 stops away .This driver said he came and could not enter?and left a calling card there was no card and no one came they are liars and I tried their web chat who are very rude I spoke to one named Ishu Sharma very rude agent not even courtesy to ask my query just rushed to tell me they failed they come again tomorrow!If you order anything and they tell you it’s coming with Yodel 😂Cancel the order otherwise you’ll never get it”

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Posted 2 years ago

“I am thinking this is the common. on them, I copy from another review. to save me time. """Seems to be a common practice to say no one at home, it's happened a few times now, probably yodel is getting paid twice with this practice"" They do not leaved any green card. and never ring the door bell.”

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Posted 2 years ago

“Item delivered to yodel the next day.. Was told Monday 2.30 / 4.30...Never arrived Msg on chat... Told Tues deffo.. But no time available. Msg chat wed.. Very rudely told to just give it time and it would arrive.. I said what time.. No answer to that!!!. So waited in 3 full days now.. Just to be told to give it time and have a nice day... Fuming!!!!”

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Posted 2 years ago

“Seems to be a common practice to say no one at home, it's happened a few times now, probably yodel is getting paid twice with this practice.”

Helpful Report

Posted 2 years ago

“Seriously no exaggeration the worst service ever experienced in my 45 years on planet, delivery date due Friday up to now over a full day of my time wasted both waiting for package not to arrive and also the many many online chats and phone call to Yodels 'advisors' not to mention the expense of a special 30 mile round trip in complete vain, everytime get promised delivery tomorrow and it never comes, ask to speak to a manager best they can do is ask them to call you back which they never do, despite all the problems and complaints the latest reasoning given was no drivers were going in the area, pretty much central Chesterfield... really!!! is this even a delivery company? you'd think given all the complaints they'd make damn sure a driver was going out that way but they have no care to customers, my advice would be if ordering anything that states uses Yodel stay well clear and businesses use someone different or you'll open yourself for bad reviews on the basis of the shoddy courier you choose to use. update it's now Tuesday and best I can hope is it may turn up tomorrow.”

Helpful Report

Posted 2 years ago

“Driver was supposed to deliver today but couldn't find the address. My house is not in a new build, so it seems their drivers have £20 cheap sat navs from Amazon to make their deliveries. Even then, the driver failed to contact me to ask for directions. I received email "Sorry we missed you" despite me being at home and waiting for the parcel or the driver's call. Atrocious service - and I hope Argos ceases their partnership with them because of systematic failures. There is limited info on how to complain to them, so I will consider complaining to the Trading Standards as well.”

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Posted 2 years ago

“Whenever I order online and yodel are the courier they are the only company who fail to find my address and this goes on for days , giving new times and fail to come . Then on the tracking they have the cheek to make it look like I've changed the delivery to the next day when they failed to deliver . They've also left frozen dog food up the road thinking it would grow legs and run the half mile on its own diabolical company . When you contact them it's either Indian chat line or automated answerphone service The only company that says my address is not recognised by sat nav but my cars ones do , dpd, evri, and taxis all find me”

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Posted 2 years ago

“I have had exactly the same experienc as that described by Tracey Dawson earlier today so I shn't repeat the details. It's proved impossible to speak to a human being at the company or to contact the local depot correct. It's Catch 22 meets Kafka!!”

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Posted 2 years ago

“If I could give no stars I would ! Absolute joke of a company. Get nowhere on chat. Don't respond to emails and their drivers can't obviously read a map or sat nav correctly. Made a formal complaint again them now as I so sick of trying to find my 'missing' parcel . I am am willing to pay extra to get my parcels delivered from another courier now. Five days I've been trying to get information out of them and it's just like going round in circles . Never again will I let them deliver anything again. ABSOLUTELY USELESS COMPANY !! Customer service is an absolute joke you get nowhere . AVOID !!!!”

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Posted 2 years ago

“Parcel left Aylesham delivery depot and has not been scanned or seen since 1st August. Been in touch with 3 different agents and complaints department all fobbing me off with the same lie we have sent it back to sender when senders address was not in or on the parcel. It has obviously been lost, damaged or stolen as they haven't got a clue where it is. Yodel are just the worst courier ever”

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Posted 2 years ago

“Liars and thieves, lost my parcel (driver stole it) was delivered to rear of house but he managed to get past 2 cameras and a locked rear gate to leave in our rear porch which we don't have.”

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Posted 2 years ago

“Yodel said my parcel was delivered but it was not I was in all the time. I contacted yodel and their web chat said I had received my parcel and sent me proof of a photo. I said this is not true. my parcel had been delivered to another house and luckily they brought it to me the next day. Yodel is terrible and yodel in black and white wrote that I was lying. Yodel needs closing down and shops need to use other couriers.”

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Posted 2 years ago

Yodel is rated 1.1 based on 6,895 reviews