Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,895 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,895 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly I was severely disappointed by the service and the fashion my resultant complaint was dealt with. The first time it was claimed my parcel was delivered we were definitely in the house with a full view of any deliveries that were supposed to be delivered at the stated time. No bell was rung, nor delivery card left. After noting via Amazon tracking a supposed delivery had been attempted I changed my order details with YODEL (via the automated phone system..no human voice available) to ensure it would be left in the front porch for any future deliveries. Two future deliveries were apparently attempted, but still no card left on both occasions and package NOT left in the porch. There is no availability to actually talk to a human to resolve this problem, which would have hopefully resolved any problems much earlier. My only option was to use YODEL "live chat" option, this took 2 hours in total, with someone who I appreciated it was not their fault, but was obviously following instructions to stick to the party line of feedback, despite my delivery not following the correct delivery protocol (and the first delivery definitely being a "ghost" delivery). Ultimately I was informed that due to YODEL"attempting" 3 deliveries my parcel was being held in a warehouse 20 miles away and would need to be collected in person, despite me not having any transport to do so. Consequently, YODEL need to have a phone help desk whereby you can speak in real time to an actual human to resolve any problems and avoid this kind of frustration.”

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Posted 2 years ago

“2 days of waiting in for a delivery that hasn’t arrived. Both times reply apparently drivers Sat nav can’t find a London address and postcode . After giving the correct address on chat and to the original company to pass on. They still say they can’t find this! And are passing the buck. Not had this problem with other delivery companies just yodel”

Helpful Report

Posted 2 years ago

“My parcel was dropped off by the seller on 27th July 2023 and (according to YODEL) was at the depot on 30th July 2023 due to be delivered by 2nd August at the latest. I ordering the item well in advance of the event so I had plenty of time to check, wrap and gift the item. The item was not delivered on 1st August 2023 which was disappointing as I had waited in all day for it. The item was then to be delivered on 2nd August 2023 at the latest so at least I only had to wait in for one more day. The item was still not delivered. On 3rd August 2023 & every day up until today, I have been in touch with YODEL regarding this delivery. I have so far been told – • The parcel is 5 stops away • Tomorrow (Friday 4th August) is the latest the parcel will be • We could not delivery the parcel due to ‘access issues’ (no explanation) • The driver ‘did not have the access code’ (no explanation) • The driver ‘attempted delivery’ (no explanation) • The parcel will be delivered today • The driver ‘attempted delivery’ three minutes apart? • We do not condone the behaviour of the delivery driver • The parcel is on its way today at the latest • We can see that the delivery driver has not been anywhere near your home • The parcel has not left the depot at any point during the nine days we held it There is no way that all of these explanations for why I do not have my parcel can all be true and all be true at the same time. I can advise that Evri, Royal Mail & Amazon have had NONE of the issues YODEL claim to have had – very suspicious. It becomes even more suspicious when there is no such thing as an ‘access issue’, or an ‘access code’ and I know there was no attempted deliveries because I was home and this is backed up by CCTV. It seems that YODEL are taking items, holding them, making no attempt to deliver, then returning them to sender. Having checked online, I can see that a huge number of customers seem to have this exact complaint. Allegedly, my parcel is now being returned to sender – I wish YODEL had been as efficient at delivering my item as they have been at returning it. This was an important parcel, I am self employed and have wasted hours of the last nine days tracking this parcel. I am deeply concerned by YODELs conduct, the fact that they literally refused to advise me of the complaints procedure (despite their legal obligation)”

Helpful Report

Posted 2 years ago

“No sign of my order two weeks after seller posted it, several web chats later & no further, how on earth can they loose a parcel, surely it’s straightforward enough, I am so disappointed as the item is needed for my Daughter’s wedding, dreadful experience so far!”

Helpful Report

Posted 2 years ago

“Says package is delivered(handed to resident). But weve been here all the time and no one has come. Phoned driver multiple times. No answer. Phone Yodel, only automated call that told me my parcel was delivered. Tried webcam. Finally got through to someone who cut me off because apparently I hadn't responded in time. Wasn't even 2 mins. And now I can't get back onto it. Says they're all busy😠”

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Posted 2 years ago

“The worst service. Cannot do the only job they have. Said delivered but they did not and on the chat held me for half hour showing that agent was typing but no messages were coming thorugh and then when came though all at once the closed the chat saying I was not replying.”

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Posted 2 years ago

“Whenever I see that an ebay seller has used Yodel I cringe and just know it will be a nightmare. At present I'm waiting for a delivery which has been registered as being on the "Lincoln Vehicle" for 3 days. Both the vendor and myself have been onto the online chat and they have finally admitted it had been sent somewhere else. Why are there no checks at the end of day to make sure that everything that was meant to be delivered got to its destination ? It doesn't seem like rocket science to me ... unless of course Yodel just don't give a damn about the customers.”

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Posted 2 years ago

“I live above a REALLY big pub and the yodel driver could not find my address or leave the package in the MASSIVE pub I live above”

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Posted 2 years ago

“No calling card. Delivery photo (which I could only access by installing the yodel app) shows the parcel stuffed in a plant pot in a garden I don't recognise and which doesn't belong to any of my neighbours. Where is my parcel?”

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Posted 2 years ago

“Brilliant always same guy and always on time”

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Posted 2 years ago

“Terrible service. The first delivery came on the wrong day so I wasn't home. The second driver did not ring the doorbell bell and claimed I was not in. So not only was it a complete nightmare to finally get my delivery. The third driver that delivered (on the wrong day again) called and told me I had to leave work immediately and come home to get or it will be returned to sender due to 'multiple failed attempts'. When I got home he wasn't even there so I had wait around, to later find out that my sofa will be delivered in multiple boxes and he only had one but not worry he says as there is another one at the depot. Also the fully electronic system is a joke and they refuse to have a real conversation with me. No one is calling me back and the 'online agents' are useless and have disconnected chats forcing me to explain all over again.”

Helpful Report

Posted 2 years ago

“As usual yodel parcel just left outside in my front garden soaking wet from the rain”

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Posted 2 years ago

“Terrible company, was blaming another company saying that they haven't received the package when they had it the entire time. Ended up delivering the day after I specifically payed for.”

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Posted 2 years ago

“I had an email on the 31st July to say a parcel had been left in a safe place ( at the front door) at 3.30pm, no pictures, no card no time slot. and guess what when I got home at 4.15pm No parcel. Tried to ring the driver mobile number not correct. Went on their chat, had to wait 24hrs still nothing. I would never use these and have informed company I brought goods from to say if they are goint to use this company, I will not be buying from them again.”

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Posted 2 years ago

“Awful delivery company.never had a parcel on time. Been waiting for one now that says out for delivery since Friday. AVOID IF POSSIBLE”

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Posted 2 years ago

“Absolute rubbish 🗑”

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Posted 2 years ago

“2nd time delivery late ,this time they said needed more info about address,absolute rubbish,.1 star cause no option for 0 star”

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Posted 2 years ago

“I have got an email that my package has been delivered but unfortunately I wasn’t home therefore the postman left a note that he left the package under address 186. I went to look around and asked all of my neighbours but i couldn’t find the package however, later i found out that the address doesn’t even exist. Thankfully, 3 days later some men found the package and returned it to me. Therefore i would bot recommend using Yodel. Please don’t use it if you want to get what you have paid for.”

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Posted 2 years ago

“The driver stole my parcel and used a photo off the internet as proof of delivery. The photo certainly looks fake but the customer service agent refused to even accept their fault. I live in a flat and the photo was from an abandoned storage room or something and the photo was pixelated and very obvious it was a downloaded one. Even my retailer ‘Timberland’ accepted straightaway that photo looks fake. They hire thieves and it’s not my first experience with them hence the review. Pls stay away!”

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Posted 2 years ago

“I watch my live plants travel all around Harwich on screen only for Yodel to fail to deliver yet again. Why is this rubbish company still winning business when they consistently fail to deliver? Please please suppliers don't use this company to send parcels.”

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Posted 2 years ago

Yodel is rated 1.1 based on 6,895 reviews