“Totally incompetent and unreliable, misleading and deceptive, almost guaranteed to delay your delivery by at least 3 days (often longer) or somehow inexplicably "lose" it. I will never order again from any website that uses this disgracefully bad company, which has been officially voted UK's worst courier service for nearly a decade! Why does any company still use them?”
“Absolute rubbish! Tracked delivery to 1 drop before mine, van showing round the corner on map. Then hey presto, sorry couldn't deliver today, and parcel somehow back at the depot. Do not use under any circumstances”
“Damage parcels and refuse to give you money back. Absolutely disgusting company I will never use yodel again they either don't turn up or they break your parcels”
“The only courier I know who consistently fail to ring my doorbell and just post through the letterbox of the block or place in the lobby. I've had parcels go missing, presumed stolen by the courier or one of the dozens of people who enter or exit the building. Sorting this out through Live Chat is tiresome in the extreme and ultimately the seller will compensate, which is very unfair. From now on I'll ask sellers which courier firm they use before committing to a purchase. Absolute cowboy firm ...oh the irony.”
“Very bad service. I have been waiting for my delivery since 9:30 am but it's 5:55 PM now but no signs of the parcel other than it's with the driver. Do not use this service.”
“They never deliver to the right address even though the correct address is clearly written on the front of the parcel. This leaves you hunting around for your parcel elsewhere.
Customer service is useless too they do not want to help or tell you where your own parcel is that you have paid for. They send templates instead of treating each customers case individually. This leaves their replies with no relevance to your issues whats so ever. You can not raise a formal complaint either.
Yodel will carry on not delivering parcels to the correct address and dumping them wherever. Such a disgrace! Avoid them at every cost! Otherwise its a waste of your time and money on your purchases that you do not receive and their customer services will not help you.
Worst service I have ever received from a company, how are they still going!”
“Ordered through Click and Collect to a local store which Yodel claim refused to accept parcel.
They claim they tried again the following day and once again store refused to accept.
The timeline suggests the delivery attempt was one minute before it was checked back into depot!!!! Not possible, even by jet plane!
Then parcel returned to sender as it hadn't been collected!!!
Couldn't get through on phone and chat feature rubbish!!
Avoid!!!!”
“Another delivery dumped on the door step and the driver felt it was beneath him to ring the door bell. Lucky we were in. Clearly no point providing safe delivery instruction because your delivery drives clearly don't give a stuff. Honestly don't known how your clients Reston your services...”
“I ordered a NEXT DAY delivery from Argos, and almost a week later I'm still STILL waiting! Phoned Argos and they said Yodel told them my address was ' incomplete' - which is utter BS, because I ordered something else from Argos last week and it arrived within hours the same day!
Confirmed my address was not incomplete with Argos, and Yodel said they updated my details but it would take another 24 hours for their systems to update! More BS! Then they told Argos they would send me a confirmation email with a new delivery date and time, and/or call me to confirm - surprise surprise, still no email and still no call!!
Seriously, do NOT use this courier service - no problem with Argos, but Yodel are about as much use as a chocolate teapot!!”
“Customer service doesn't care, drivers phone is off and parcel goes from out for delivery back to depot. Absolute joke. Avoid these clowns to safe yourself time and stress”
“This is the worst service I have ever seen at home waiting for my parcel from them it did not turn up. Yodel sent me a message that my parcel was delivered to number that don't exist they have my address as door 8 but they delivered at door 109 our number goes to 28 I am really upset. All yodel can do is send me a message that it was delivered to 109 so should get in touch with the company I bought the item from. There is no 109 where am leaving if the person has come where I am living they know that the flats only goes to 28 not reliable very very poor service.”
“Yodel had my parcel for 2 weeks now, everyday in the morning if I track it says out for delivery.later it says at depot for the past week . You can’t talk to anyone I don’t know if they still going to deliver I wish they can send it back if they can’t so I can get my refund”
“I tried to give them the access code to my house they refused to take it and then I decide I’ll stay home keep the gate open and wait at the gate with my husband when it said 2 stops away .This driver said he came and could not enter?and left a calling card there was no card and no one came they are liars and I tried their web chat who are very rude I spoke to one named Ishu Sharma very rude agent not even courtesy to ask my query just rushed to tell me they failed they come again tomorrow!If you order anything and they tell you it’s coming with Yodel 😂Cancel the order otherwise you’ll never get it”
“I am thinking this is the common. on them, I copy from another review. to save me time.
"""Seems to be a common practice to say no one at home, it's happened a few times now, probably yodel is getting paid twice with this practice""
They do not leaved any green card. and never ring the door bell.”
“Item delivered to yodel the next day.. Was told Monday 2.30 / 4.30...Never arrived
Msg on chat... Told Tues deffo.. But no time available.
Msg chat wed.. Very rudely told to just give it time and it would arrive.. I said what time.. No answer to that!!!.
So waited in 3 full days now.. Just to be told to give it time and have a nice day... Fuming!!!!”
