Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,895 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,895 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

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“Ordered an expensive item from a seller about a week ago, and they've decided to use Yodel, big mistake. Last Monday on the app they said it will be delivered to me. Nothing came, got told it will be with me on Tuesday, nothing came ect. I went on the site and talked to several employees by live chat and kept being told its at the depot and it will be delivered, Nothing came once again. I went back on chat and I was told the parcel is missing, missing?Yeah missing, it wasn't even scanned, so god knows where that it is or what member of staff has taking it. It doesn't stop there, they make me get in contact with the seller-company instead of them doing it. Now the seller has launched an investigation to find out where my parcel is. Absolutely awful service and company, I'm surprised they haven't been bankrupt yet. To all buyers and sellers please avoid using Yodel. A group of 5 year olds could run and manage that company better then what the current staff do. I don't even want a refund i want what I worked hard for”

Yodel 1 star review on 11th November 2023

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Posted 2 years ago

“Parcel was not delivered. Reason given was that there was no-one to accept delivery. Untrue! Delivery driver attempted delivery at totally random address, which was confirmed by Yodel after checking their driver tracking. Was told very sorry but nothing they can do and parcel has been returned to sender now. DISGRACEFUL service.”

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Posted 2 years ago

“This company is a joke, unprofessional, liars and unreliable. Stay away!! Is just full of headache and lost time trying to figure out where your parcel is. This company is the definition of incompetency. Next day: On top of that, phone beeing close just because they're beeing asked to repeat what they said. 👏”

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Posted 2 years ago

“If you use Ebay ignore Ebay recommendation that Packlink is premier company to send your parcels it certainly is not. Ebay show on all their pages how Packlink have a better service than Royal Mail they dont. Packlink & Ebay are no cheaper they lose more deliveries than Royal Mail in fact i never have issues with R/M. Plus Packlink are difficult to deal with and Ebay will not help you they will only suggest Resolver. All worthless.”

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Posted 2 years ago

“Dreadful couriers just dump parcels in lane no attempt to deliver to door. Latest one couldn’t find house despite postcode and what three word reference. Refuse to deal with suppliers who state they use Yodel unfortunately they often don’t specify.”

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Posted 2 years ago

“Your delivery people are lazy and don't even deliver the items customers pay a lot of money for. Reporting that the item has been delivered when it never was is deceitful and a very bad business practice. These people should be sacked before your company losses all creditablity that it still has. JJD0002247735455301 PARCEL NUMBER POST Code TN161PR I request the item or full refund.”

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Posted 2 years ago

“Terrible. Avoid at all costs. the chat and the phone as useless don't waste your time”

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Posted 2 years ago

“My parcel was due for delivery between 10:47am & 12:47pm today. I was tracking this delivery and when the driver was 1 stop away the message changed to "at the depot". I opened a web chat to be told that the driver attempted to deliver my parcel which was untrue. Apparently they had no way to contact the driver (who would still be less than a mile away at this point) to ask them to redeliver and that I would need to take another day off for them to 'reattempt' tomorrow. This is not the first time this has happened with Yodel, the delivery service and also customer service is often very poor! I may also add that this is a large item and therefore can not be left in a safe place etc as needs to be signed for.”

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Posted 2 years ago

“Received a photo of package on my doorstep and time of delivery. Returned home and parcel had vanished. Live in a gated community with CCtV so was able to check time of delivery - no delivery at the time stated. Contacted Yodel who said my tracking number was incorrect - I stated that it wasn’t as they had apparently delivered the parcel and the photo was the end result of that tracking number. I was told to contact seller for correct tracking. I did and it was correct. Contacted Yodel again who said they would look in to it. Day after supposed delivery a Yodel driver turns up with said package and hands it to me, takes a snap and legs it! All very suspect. All I can think is driver photographed parcel on my step and then took it away with him - doesn’t seem right! No card to say attempted delivery and not left with neighbours who were in.”

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Posted 2 years ago

“Consistently useless! Not the first time, a problem everytime guaranteed. Marked as delivered as I tracked driver at home, no delivery, no idea where it went, delivery photo (attached) is a blurry mess. Apparently the driver has lied and insisted the parcel was delivered, despite me being at home the whole day. Incompetent company, zero customer support, do not use. Any business using them for delivery will be avoided by me.”

Yodel 1 star review on 5th November 2023

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Posted 2 years ago

“Yet another delivery from Yodel. Pity its not for me, not even my postcode. They are welcome to collect it, but I'm not delivering it on their behalf, that's what they are paid to do.”

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Posted 2 years ago

“Seems all very familiar reading other complaints on here. Waited 3 times for delivery, each time given new delivery dates....twice at midday suddenly appeared on app driver is delayed & then nothing. Did a webchat, very helpful at saying all the right things, but again still waiting for my parcel. First experience at such a shoddy experience & now wait from the seller to see if they can help further escalate this for me.”

Yodel 1 star review on 4th November 2023

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Posted 2 years ago

“My large item from Debenhams didn’t arrive, tracking said problem with my address and to use live chat. I did this and verified my address…still no delivery three days later. Phoned Yodel and it’s was an automated service with no option for my problem, no human to speak to, just an email service. I never expected Debenhams to use this atrocious company, so now a long haul ahead to get my money back…Just be aware that Debenhams use this courier and if you run into a problem there is no human contact available. I’m done with Debenhams now for this reason.”

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Posted 2 years ago

“An utter disgrace. I now check everything i order for delivery and if its yodel ill order elsewhere. Theyve apparently been trying to deliver for 3 days, even tho ive been in, just checked security footage at front door and lo and behold no attempted deliveries.”

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Posted 2 years ago

“3 times I’ve had parcels sent to me via Yodel. 3 times they fail to deliver. Claim the address is not available but Royal Mail seem to find it with no problems. It’s not just the terrible service but the lies they tell to cover up that bad service. Just do NOT send anything via Yodel”

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Posted 2 years ago

“That sinking feeling you get when you come home to a Yodel card. Your in for long haul now. Forget about your package, they are keeping it. Forget about a refund, they know nothing. Small claims court if it's worth it otherwise write it off and move on.”

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Posted 2 years ago

“I did not receive my package, even after a week. Yodel's customer service could not even locate it even after it had been 'delivered'. Very poor all around.”

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Posted 2 years ago

“They keep claiming they've attempted delivery when they haven't and their app and customer service are nothing short of useless”

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Posted 2 years ago

“Don't use this company, they only care about the money, don't care about your parcel. I am very disappointed and shocked with the service that has been provided by the YODEL. I was expecting a parcel from virgin media, however I had to go out therefore nobody was at home, so the driver instead of taking the parcel back, he left it outside of my house in a heavy rain, I didn't get home till late. When I got home, saw the parcel in front of door, water went inside the parcel as it has been outside for 5hours.The parcel contained the Internet router inside, which has been damaged and not working anymore due to the driver stupidity. DO NOT USE THIS COMPANY.”

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Posted 2 years ago

“Absolutely terrible service: I will never order anything delivered by them again. They lied about trying to deliver my parcel repeatedly, claimed to have tried three times and left a card, but there was no card. I spoke to the alleged human on the customer service chat and was told they would redeliver the next day. I waited in all day for nothing. They repeated this nonsense twice more before telling me on my fourth chat with a bot that they couldn't redeliver at all. It's impossible to speak to an actual person or to get a straight answer on anything, but if you want to sit on a chat for over an hour while being lied to by a robot, this is definitely the company for you. I've put in a complaint with them but they don't seem in any hurry to address it, funnily enough.”

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Posted 2 years ago

Yodel is rated 1.1 based on 6,895 reviews