Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,923 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely terrible company and shockingly bad customer service. Will never use this company myself, and will avoid retailers who use it. Courier lied, threatened, and made abusive calls, following my enquiry re: the whereabouts of my parcel.”

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Posted 6 years ago

“Liars and terrible service!! Said package was delivered and signed for, guess what I don’t have my package!! God knows where it is and who STOLE it. Never got call backs after 4 days of chasing all u got is the seller has the responsibility to claim for a lost parcel!! What a joke!”

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Posted 6 years ago

“DO NOT USE THIS COMPANY They have no idea about customer service. Asked for redelivery when we would actually be in, was to no avail. Only stated would have to collect from their local office 30 plus miles away 45 min travel each way. WILL ACTIVELY REQUEST THAT THIS COURIER IS NOT USED WHEN ORDERING ONLINE AGAIN”

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Posted 6 years ago

“Three aborted delivery attempts so far,excuse given each time was "Delayed due to adverse weather". What a load of rubbish! Customer services not interested,might as well talk to a machine. Why anyone uses this company fails me.”

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Posted 6 years ago

“WORST COURIER EVER. Wish I could give it a zero star. The parcel was supposed to arrive on a Thursday but Yodel couldn't locate the address (not sure if it was actually the case since it was quite a central location - or they probably couldn't be bothered). Scheduled redelivery straight away at a different address on Friday, and guess what they couldn't locate it too (or couldn't be bothered to). The second (or third?) rescheduled attempt on Saturday took me ages waiting around when I could have done something on a weekend. Again tracking information COULD NOT update and after contacting the online chat team for assistance MANY TIMES they kept reassuring me it would arrive and again they have proved themselves untrustworthy and incompetent. It is now Monday 9:30 PM and the parcel I was supposed to receive last Thursday is STILL nowhere to be seen. Tracking page shows it will arrive but it is going to take longer. And it has been this case for the previous 5 hours. Can't even contact them online since they are so busy. Have zero trust in this company. FOUR FAILED DELIVERY ATTEMPTS. For just a pair of shoes, seriously, Yodel.”

Helpful Report

Posted 6 years ago

“Said parcel had been delivered but of course it hadn't. I rang customer service (that is a joke) to enquire about parcel. The person on the phone said she would speak to the driver and ring me back. Still waiting. They are rubbish. Don't care about customer one bit. One star is one too many.”

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Posted 6 years ago

“So like many on here - I have absolutely nothing positive to say about Yodel. I ordered an item through a well known online retailer but much to my disappointment Yodel was the chosen delivery service for my purchase. Having no choice in the matter, I just had to hope and pray that I might be in the small minority of successful deliveries. Unfortunately, I wasn't. Originally, my package was apparently "refused at the door" which I find impossible to believe as there was no "Missed delivery slip" or any sort of proof that there had been an attempt to deliver my item. With my spirits somewhat damped I remained proactive and rescheduled my delivery for today knowing that I would be home all day and available to accept the delivery. Initially everything seemed find and I could see through the online Yodel tracking service that my package had been rescheduled for delivery. However, whilst sitting here waiting for my package I've just checked the Yodel tracking service and for some unbeknown reason Yodel cancelled my delivery altogether any item had be returned to sender! There was no explanation why they have done this and their online chat service is about as useful as a bag of old cabbages! Thanks Yodel for having the worst service of any delivery company I've had to deal with!”

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Posted 6 years ago

“Been waiting 3 days for my delivery. Check tracking. Its says on route. The driver is 10 mins away never came. his van stays at the same place all night lets hope the company goes bust”

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Posted 6 years ago

“Waited in all day (again!!!) for two Yodel deliveries. Paid extra for a Saturday delivery too. One small parcel arrived but the bigger parcel didn’t. Lame stock excuse saying they tried but couldn’t access the property. I have CCTV and nobody tried to deliver anything. Order will now have to be cancelled and returned as it was a gift for a child. There is no way of complaining either. Website questions only suit them not the customer. Thanks again for ruining my day.”

Helpful Report

Posted 6 years ago

“I have wasted a whole day waiting for a delivery. I was notified it’s on its way. I checked my tracking and now it’s says they can’t find the address. I live on a main road not the moon. I certainly would never, never use this company, what a pathetic excuse.”

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Posted 6 years ago

“Used Yodel several times on different website orders, just generally a bad delivery service. First time my item came at the end of its estimated delivery time of a week quite late in the day. Second time the seller had sent my item to yodel, with no updates on its whereabouts on the app I rang yodel who said they hadn’t received it. Rang the seller who said it had been marked as delivered- it was sitting in their warehouse for over a day unknown. Third item was marked as a 2-3 delivery window but for some reason yodel are delivering it on the fourth because why not ? If you have the chance don’t use yodel.”

Helpful Report

Posted 6 years ago

“Card delivered. Called courier. Conflicting information. Come to shop after 5pm, but I could be not there as I deliver chinese. Ok try Monday before 11.30. I can’t promise that. Ok try Tuesday. Call me if I’m not answering, I could be in back garden. I can’t do that. Leave it in my brown bin. I can’t do that. Conclusion: there is bit more to live than waiting for Yodel..... Ps. There are excellent delivery companies, Yodel is MOT one of them!!”

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Posted 6 years ago

“Yodel gives my parcels to neighbours and strangers and leaves me a card to go pick it up at some strangers house or shop... essencially giving strangers my full name and address without my consent”

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Posted 6 years ago

“Would have been a zero if I could have. Delivery driver didn’t knock on the door. We were only a few feet away. And left the damaged parcel on the doorstep claiming it was ( LEFT IN A SAFE PLACE ) on the tracking app.”

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Posted 6 years ago

“Driver claimed to have delivered a box of toilet paper AND that I had signed for it!! In fact, no one attempted to deliver anything - I was in the house the whole delivery window, none of my neighbours have the parcel, and the online chat say they cannot help. Yodel will not provide evidence of "my signature". Totally unacceptable.”

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Posted 6 years ago

“If there was a zero star rating, that would be too high for Yodel. Once again my parcel has not been delivered. This is the third time yet they don't care one bit. Drivers cant read, online staff are incompetent and nobody seems to care. A company run by idiots trains people to be idiots.”

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Posted 6 years ago

“Yodel do not deliver items, or accept responsibility for their failures. Their contact centre staff are poorly trained and processes are disjointed - I assume to frustrate callers. Four separate failed deliveries/missing items in six weeks! You would do well to avoid like the plague.”

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Posted 6 years ago

“A child could do a better job. They will send you parcel to the wrong address then claim you didn't receive your next day delivery parcel because they couldn't gain access to your property. Just brilliant! Such an incompetent company. Money down the drain.”

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Posted 6 years ago

“Shockingly awful. Will deliver to the wrong adress and then claim you weren't in... absolute idiots! A child could do a better job”

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Posted 6 years ago

“Precise tracking for all shipments are very important. Your tracking system seems to have improved.”

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Posted 6 years ago

Yodel is rated 1.1 based on 6,923 reviews