Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

“87RR50051235A003 no good sat in your depot for weeks get it returned you theifing b_sta_ds Or do i have to searc carboot ssles for stolrn parcels”

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Posted 1 year ago

“Suppose to deliver 5 days ego. No update since then. Tracking show every day it's at local depot. Tried to complain on the chat. Only apologies no help. Still shows it's at depot for last 5 days. Terrible unreliable service.”

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Posted 1 year ago

“Terrible, didn’t deliver twice and when I arranged redelivery it just sat in the depot until I contacted them. Absolutely rubbish”

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Posted 1 year ago

“Tried to post parcel at drop off point only to be told they are not accepting any more parcels, not the first time either. Waste of time and fuel. Should have paid a bit more and used royal mail.”

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Posted 1 year ago

“Would like to give a minus if i could. Had on and off experience with this company for years now. I dont think theyve ever delivered on time dont bother staying in for your ridiculous expected 7:30am til 9pm times they wont deliver the day they say most likely. Yodel why promise delivery times you cant handle? Still waiting was supposed to be delivered Friday its now Monday morning and they advised its arrived at the delivery depot in need of re-packaging. They only had the parcel a few days they are late, theyve damaged the packaging and possibly the item worth over £1000. I dont know why any company would trust expensive goods with yodel. YODEL SUCK STOP USING THEM FFS.”

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Posted 1 year ago

“I WOULD RECOMMEND ANYONE THINKING OF USING THIS COMPANY TO THINK AGAIN!!! DELIVERY 2-3 BUSINESS DAYS? READ THE STATS... Average Delivery time over 7 Days. On-time delivery greater than 8%, meaning Late Deliveries 92% ofthe time.”

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Posted 1 year ago

“Absolutely useless...I am trying to trace where my parcel is as the proof of delivery photo is not my property. I called the driver on their tracking and he said it wasn't even him must have been someone else....cannot believe this company had not been closed down do NOT use them pass the word!!!!”

Yodel 1 star review on 30th September 2023

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Posted 1 year ago

“Never once have delivered on time.”

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Posted 1 year ago

“Do not understand why any company would use yodel for their deliveries , I think this company is incapable of getting anything delivered on time .”

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Posted 1 year ago

“Yodel change/update the address on their discretion, without notification. My parcel was delivered to anther address, not the one I asked for. As a result people who received it, unwrapped the items in the parcel. Yodel doesn't have an idea how to manage a delivery business. why even sellers deal with them?”

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Posted 1 year ago

“LOST MY PARCEL!!!! This company needs to be taken down”

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Posted 1 year ago

“Would have given minus 5 if possible but unfortunately it had to be 1. Delivery was expected today and according to tracking it was out for delivery, never arrived, tried driver's phone, no answer, contacted customer services and got the "lets chat" rubbish. Explained what was wrong and they said its out for delivery, twice they said it, then came back and said the driver was loading it for tomorrow delivery and to wait in, AGAIN, till 9pm. Not going to hold my breath for delivery, worst company on the planet for service and customer service is non existent. Will check who is the delivery company in future when making a purchase and if it is this company I will purchase elsewhere that uses a reliable company.”

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Posted 1 year ago

“I wish I could give no stars at all for this utterly ridiculous and incompetent company. If I know something's coming with Yodel I won't bother ordering. They have made us drive an hour and a half to pick up a parcel in the past because they keep attempting to deliver while everyone's at work. This time, I paid £5.99 for next day delivery for something I needed for the weekend. They "attempted" to deliver it on Friday and it got sent back to depot. There was no option to select re-delivery on the Saturday so I had no choice to select today and change the adress to my grandparents' house as I knew I wouldn't be home. So it's already been a complete waste of my money. But guess what? Today comes and my parcel is still at the f*ing depot. They haven't even attempted to deliver something that I needed LAST WEEK, and my poor grandparents stayed in all day for absolutely nothing. Yodel are a complete and utter joke of a delivery service and I advise to avoid them at ALL COSTS.”

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Posted 1 year ago

“The driver left my parcel in full view at the front of my house I received a message saying it had been left in a safe place I never nominated a safe place , subsequently the parcel went missing I have neighbours who are happy to take parcels or if they gone a few yards to the back of the house it is private the parcel would not have been in full view It’s obviously been taken because they sent me a photo of the parcel in full view left on my fro t step Then all the problems begin being told they were investigating Then being told it had been delivered to a safe place when the photo shows this is a lie Then being told to contact the seller meanwhile I’m £80 out of pocket The drivers are careless lazy and dishonest And customer services are useless”

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Posted 1 year ago

“Similar problem to others , the driver claimed that he tried to deliver and left a card . This was completely untrue , I waited in all day and no delivery attempt was made and no card was left . Customer service basically called me a liar and said that they had proof driver was in area . The company is dishonest and full of liars please avoid them”

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Posted 1 year ago

“I COULD WRITE A BOOK ON THE COMPLETE AND UTTERLY INCOMPETANT YODEL. 1. THEY NEVER EVER DELIVER ON TIME 2 .THEY LIE AND SAY THEY ATTEMPTED DELIVERY WHEN THEY HAVE NOT. 3. THEY TELL YOU YOUR PARCEL HAS BEEN LEFT WITH A NEIGHBOUR,WHEN ITS NOT.THERE IS NO CALLING CARD LEFT WITH DETAILS OR DRIVERS CONTACT NUMBER.?? ( GET THESE DETAILS WHEN YOU GO ONLINE) 4.THEY SAY THEY CANT FIND YOUR ADDRESS, LIES,THIS HAPPENED TO ME YESTERDAY/ THE DRIVER WAS SITTING ACROSS THE STREET OPPOSITE MY HOUSE. AND THEY HAVE SAT NAV.(UNBELIEVABLE) 5.THEY DONT RING YOUR DOOR BELL AND THEN JUST LEAVE THE PARCEL UNATENDED WITHOUT YOU KNOWING ITS BEEN DELIVERED. 6. BELIEVE IT OR NOT ,I ONCE HAD AN ORDER I PURCHASED WHICH COST QUITE A BIT OF MONEY, LEFT ON THE PAVEMENT WITH ALL MY DETAILS IN A PLASTIC WALLET WHICH WAS TAPED ON THE BOX I AM TODAY WAITING FOR THE ORDER WHICH WAS SUPPOSED TO BE HERE YESTERDAY, APPARENTLY THEY ARE HAVING TROUBLE FINDING MY ADDRESS, BUT YESTERDAY THE VAN WAS ACROSS THE ST FROM ME HA. I COULD GO ON FOREVER BUT WHAT I WILL DO NOW WHEN PURCHASING ANYTHING IS: CHECK WHO THE COURIER IS AND IF ITS YODEL THEN I DONT MAKE THE PURCHASE. UNFORTUNATELY I HAD TO GIVE 1 STAR WITH A GRUDGE. STILL WAITING”

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Posted 1 year ago

“I COULD WRITE A BOOK ON THE COMPLETE AND UTTERLY INCOMPETANT YODEL. 1. THEY NEVER EVER DELIVER ON TIME 2 .THEY LIE AND SAY THEY ATTEMPTED DELIVERY WHEN THEY HAVE NOT. 3. THEY TELL YOU YOUR PARCEL HAS BEEN LEFT WITH A NEIGHBOUR,WHEN ITS NOT.THERE IS NO CALLING CARD LEFT WITH DETAILS OR DRIVERS CONTACT NUMBER.?? ( GET THESE DETAILS WHEN YOU GO ONLINE) 4.THEY SAY THEY CANT FIND YOUR ADDRESS, LIES,THIS HAPPENED TO ME YESTERDAY/ THE DRIVER WAS SITTING ACROSS THE STREET OPPOSITE MY HOUSE. AND THEY HAVE SAT NAV.(UNBELIEVABLE) 5.THEY DONT RING YOUR DOOR BELL AND THEN JUST LEAVE THE PARCEL UNATENDED WITHOUT YOU KNOWING ITS BEEN DELIVERED. 6. BELIEVE IT OR NOT ,I ONCE HAD AN ORDER I PURCHASED WHICH COST QUITE A BIT OF MONEY, LEFT ON THE PAVEMENT WITH ALL MY DETAILS IN A PLASTIC WALLET WHICH WAS TAPED ON THE BOX I AM TODAY WAITING FOR THE ORDER WHICH WAS SUPPOSED TO BE HERE YESTERDAY, APPARENTLY THEY ARE HAVING TROUBLE FINDING MY ADDRESS, BUT YESTERDAY THE VAN WAS ACROSS THE ST FROM ME HA. I COULD GO ON FOREVER BUT WHAT I WILL DO NOW WHEN PURCHASING ANYTHING IS: CHECK WHO THE COURIER IS AND IF ITS YODEL THEN I DONT MAKE THE PURCHASE. UNFORTUNATELY I HAD TO GIVE 1 STAR WITH A GRUDGE. STILL WAITING”

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Posted 1 year ago

“I COULD WRITE A BOOK ON THE COMPLETE AND UTTERLY INCOMPETANT YODEL. 1. THEY NEVER EVER DELIVER ON TIME 2 .THEY LIE AND SAY THEY ATTEMPTED DELIVERY WHEN THEY HAVE NOT. 3. THEY TELL YOU YOUR PARCEL HAS BEEN LEFT WITH A NEIGHBOUR,WHEN ITS NOT.THERE IS NO CALLING CARD LEFT WITH DETAILS OR DRIVERS CONTACT NUMBER.?? ( GET THESE DETAILS WHEN YOU GO ONLINE) 4.THEY SAY THEY CANT FIND YOUR ADDRESS, LIES,THIS HAPPENED TO ME YESTERDAY/ THE DRIVER WAS SITTING ACROSS THE STREET OPPOSITE MY HOUSE. AND THEY HAVE SAT NAV.(UNBELIEVABLE) 5.THEY DONT RING YOUR DOOR BELL AND THEN JUST LEAVE THE PARCEL UNATENDED WITHOUT YOU KNOWING ITS BEEN DELIVERED. 6. BELIEVE IT OR NOT ,I ONCE HAD AN ORDER I PURCHASED WHICH COST QUITE A BIT OF MONEY, LEFT ON THE PAVEMENT WITH ALL MY DETAILS IN A PLASTIC WALLET WHICH WAS TAPED ON THE BOX I AM TODAY WAITING FOR THE ORDER WHICH WAS SUPPOSED TO BE HERE YESTERDAY, APPARENTLY THEY ARE HAVING TROUBLE FINDING MY ADDRESS, BUT YESTERDAY THE VAN WAS ACROSS THE ST FROM ME HA. I COULD GO ON FOREVER BUT WHAT I WILL DO NOW WHEN PURCHASING ANYTHING IS: CHECK WHO THE COURIER IS AND IF ITS YODEL THEN I DONT MAKE THE PURCHASE. UNFORTUNATELY I HAD TO GIVE 1 STAR WITH A GRUDGE. STILL WAITING”

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Posted 1 year ago

“Said that they were at my place 3 time's, yet no card, no photos of my door canceled my order told them to send back to sender.. Should have checked with seller who they used as courier..”

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Posted 1 year ago

“Appalling service, despite claiming to have attempted delivery on 4+ occasions there is no evidence that anyone actually came as neither were any notifications left as stated on the tracking app, nor was anyone recorded on the doorbell camera. Now told that they cannot deliver because we have moved! Total lie”

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Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Yodel Reviews