“The worst company I have ever used. I lost a package that cost a lot of money. and this is not the first package I have lost. I will never use this company again.
AVOID”
“Absolute joke of a company said they tried to deliver twice I was in so Absolute lie had to wait a week still nothing disappeared off tracking system I needed this stuff for my hoilday im fuming 😤 thieving scum bags”
“I was told the driver couldn't deliver my parcel as my chosen store was closed. The stores opening hours are 06.00 to 22.00 so I don't see how.
Tried to contact Yodel by phone but just got automated response. Tried the chat line who said they would escalate it but I had to contact the sender? Sent an email to the head office in Liverpool. They replied with apologies and said I'd get an update within 24hours... Now nearly a week later... nothing. If you're a company using Yodel be aware they are useless and will end up costing you money.”
“A Yodel driver had a shocking attitude and acted aggressively when delivering a parcel – as I opened the door he was walking away (despite me answering it quickly) and when he saw me he then walked straight towards me holding the parcel. I indicated for him to place it on the ground away from me (this was during Covid and I was caring for someone clinically extremely vulnerable) and he then exclaimed ‘urgh!’ and literally threw the parcel to the ground in front of me. A very unpleasant and unnecessary way to behave at any time.”
“Absolutely dreadful service. Avoid at all costs. Was given a two hour delivery slot for Monday.No show. After jumping through hoops of fire to get through to someone to speak to the next day, the bloke pathetically said it would be delivered that day as it was a different driver!? I was emailed another 2 hour slot and got excited during that time frame as the tracker showed the driver a few miles away with only 6 drops in front of me. My parcel didn't show up. I eventually got through to speak to a human being the next morning after about an hour of trying. The woman I spoke to said the driver couldn't locate my property. What a big fat lie. No more updates from Yodel. I managed to get through to Argos to get a refund for the laptop ( wherever that might be). I have to say though getting through to speak to someone was humongous lying difficult!!! I'm now off to a shop to buy a laptop. No more experience online deliveries for me in case it's Yodel doing them!!!”
“Appalling. They don't deserve to be in business. There live chat is completely useless, it seems they have no more knowledge of what's going on than their useless web page that just states "there has been a short delay". I am on the 3rd day of waiting now and no one has been able to tell me anything. Please wait until 9pm they say. On the 3rd day after my delivery was due!!! An absolutely horrific customer experience. Large companies should be ashamed of themselves for using them as a service. I look forward to the day their incompetence finally catches up with them.”
“Had my parcel for 4 days and they still have it is it collecting dusk yes why can't they just give me it instead just sat there waste of time using them.”
“INCOMPETENT!
Yet again, Yodel have proved they they are completely unreliable.
I received a notification yesterday saying that my parcel would be delivered today (16th). I checked again on the tracking and it said "arriving today". No time slot was given.
Due to the delivery drivers completely ignoring my instructions to leave in a safe place, and instead, leaving my parcels on the front doorstep in full view of the street on four seperate occasions, I was very reluctant to go out today but I had to. I had to check my phone every 10 minutes to check the tracking and make sure my parcel wasn't sat on my doorstep. I was out from 12pm - 6pm. It's now 10.30pm and my parcel hasn't been delivered. So, tomorrow, I'll have to check my phone every 10 minutes again. Even though I will be at home, they never knock on my door. They just leave the parcel on the doorstep. I only know it's there because I check the tracking.
I have complained 4 times now on live chat and just get an apology and get told they can assure it won't happen again but it does, always.
Someone from Yodel replied to my last post on here saying the same things but nothing changes.
Unfortunately, some items I order don't say which delivery company they use. If I knew they use Yodel, I wouldn't order. If anyone from Yodel reads this review, I suggest they look into to the delivery driver for my area. Maybe teach him how to read instructions. How he thinks it's ok to leave parcels on a doorstep, a few steps away from the street for any passerby to take really puzzles me.
I'd best put my phone on charge now ready for the every 10 minute check on the tracking tomorrow (if it turns up atall) so I can run out and grab my parcel before someone else does!!”
“Absolutely dreadful. They have lied to me all day saying my parcel will be delivered today and they are that thick they do mot know if its at the Warrington or Stoke hub. Will be putting a clsim in. Waited in all day. Tracker not updated. Liars”
“Label swapping parcels swapped my office shoes worth over £100 for 2 items from Shien! The label underneath the one they’ve re printed claiming to be my parcel clearly shows the intended customers name and address!! Customer service is terrible basically told not a yodel problem take it up with office shoes!!”
“Label swapping parcels swapped my office shoes worth over £100 for 2 items from Shien! The label underneath the one they’ve re printed claiming to be my parcel clearly shows the intended customers name and address!! Customer service is terrible basically told not a yodel problem take it up with office shoes!!”
“Label swapping parcels swapped my office shoes worth over £100 for 2 items from Shien! The label underneath the one they’ve re printed claiming to be my parcel clearly shows the intended customers name and address!! Customer service is terrible basically told not a yodel problem take it up with office shoes!!”
“Constantly losing parcels. Never using them again. Worst customer services I've ever dealt with promise to investigate cases, then eight calls later find out that the case hadn't even been escalated for investigation, and there are no notes or rec ords of my previous calls- just constant lies and lost parcels- that's all you get with them.”
“Dreadful is an understatement. Their customer service gave me coordinates to an address they claim it was delivered to ((round the corner from me)) and they hadn't gotten it in their green bin either! Thank god their son checked the nearby flat bins as their driver dumped them on some random flats on an entirely different street. Awful, their customer service could only tell me to wait 24hours for an update!! What update!? That the bins were taken out!?!?
Photos conviniently didn't show the flat or house number either so it it wasn't for the neighbours kid this would6 have been lost.”
