Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,404 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,404 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

B Valladolid

Laura

313

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst delivery company and worst costumer service 😑”

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Posted 6 months ago

“Rubbish company don't even try to deliver keep saying we missed you i waited in 2 days on two occasions no parcel cowboys”

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Posted 6 months ago

“Been in your depot since 8 Feb and STILL NOT OUT FOR DELIVERY”

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Posted 6 months ago

“Do not use. I ordered goods online on two occasions and the seller used yodel. Both times goods missing . Yodel did not even attempt delivery. Phone lines useless and staff incompetent. Avoid.”

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Posted 6 months ago

“Don't use YODEL Awful service waiting in all day no delivery, tracking number didn't work, app said out for delivery would definitely be here today. All lies”

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Posted 6 months ago

“Total absolute RUBBISH. Worse delivery company imaginable.”

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Posted 6 months ago

“I never received my parcel and I couldn’t even get through to a human in customer service, just an automated message telling me there’s been a delay but no information on if it will ever arrive. It’s been weeks now. Information on the website just says “Contact Sender” but I know my package is with Yodel.”

Yodel 1 star review on 15th February 2025

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Posted 6 months ago

“Parcel was tracked from China to the local yodel sort office near Edinburgh,then I was told it had been returned to China , no satisfactory explanation given . Later the tracking said my package had been delivered to the address on the package, false ! then a tracking said it had been handed to me in Hayes ! false! No help from customer service, I gave them all the numbers which I had been given, and screenshots of their tracking. I was told they could not track this item because I didn't have some number which they had never vouchsafe to give me . No help, no apology, no refund. The tracking in this country has been fraudulently entered , why , I can only surmise one of their staff has stolen my item and is trying to cover their tracks . Since customer service is totally unhelpful this is the only conclusion I can make , theft and fraud . Do not ever use this company .”

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Posted 6 months ago

“They marked my parcel as delivered but never been delivered”

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Posted 6 months ago

“Absolutely hopeless. They keep promising delivery but never do. They say they want more information. I sent them pictures of our house entrance and a map. Still no joy. They say chat with them so I do. But only get computer generated responses. All other couriers find our house. If a company say they use yodel think twice before ordering anything from them.”

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Posted 6 months ago

“I have now had 2 parcels sent to the local store only to receive emails from Yodel to advise the parcels have been delivered to a store 200 miles away. When I finally got through to the customer service I have been told to contact the sender. I asked why can they not pick up the parcels and forward to the correct store and they kept saying I need to chase the sender. Its not the senders fault and I find it quite suspicious that 2 different parcels have gone to the wrong address. Tried phoning the delivery store and the phone is disconnected. Never ever again will I get delivery through yodel.”

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Posted 6 months ago

“Never turned up to collect a parcel JD0002232608007995. I was home, I have CCTV and ring doorbell. No one came. I contacted yodel (this was extremely difficult to do) when I got through to webchat, the agent was ignorant and told me I had to contact the retailer! The retailer? I was sending a parcel via door to door prepaid service ... what retailer ? Then the agent just cut me off. I paid for a service ... they failed ... then dismissed me without any help at all. And kept my money for the prepaid label”

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Posted 6 months ago

“Honestly such a bad experience still waiting for for my item sender send them more than 15 days ago and haven't received yet very disappointed bad service and not recommended”

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Posted 6 months ago

“My parcel has been at their hub for 8 days. I will not buy anything online if yodel are the delivery company.”

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Posted 6 months ago

“They issue you with 'store to door' postage labels at a competitive price for a service they do not fulfill. You're supposed to be able to drop your parcel at any yodel participating store, but the drivers refuse larger parcels and you're absolutely screwed. Customer service is horrendous. I waited 30 mins on hold only for them to hang up within the first 30 seconds of my call. Eventually spoke to somebody who said I need to call yodel direct, not yodel. When I asked if she'd put me through she admitted there was no phone line for yodel direct. Appalling company. I don't know how they're still going.”

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Posted 6 months ago

“The tracking service is just a lie”

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Posted 6 months ago

“Your driver delivered my parcel to the wrong address now I’m having trouble getting my money back your company is disgraceful you should employ people that can read properly”

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Posted 6 months ago

“Useless! They flat out lie about attempting to deliver and their app sucks! Avoid using Yodel at all costs!”

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Posted 6 months ago

“Awful service. Said they had attempted to deliver three times. Liars. We were in on every occasion. Impossible to talk to a human. Never deal with them.”

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Posted 6 months ago

“The driver delivered the box of dog food. Let’s get things correct! He threw the box of my front door and doorstep. Had the cheek to state delivered to customers hands! My dog is recovering from surgery at the Vet. It was all captured on ring camera. Absolute scumbag. Woke my dog up and she was upset and distressed. Tried to contact Yodel to complain, but therein lies the problem, multiple answer phone which takes you around in circles.”

Yodel 1 star review on 10th February 2025

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Posted 6 months ago

Yodel is rated 1.1 based on 6,404 reviews