Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,899 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,899 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My parcel (value £200) left in a bin which was emptied the following morning. I called the number on the card which was left to complain. I have since found out that the number on the card is a service number(0844) and the call cost over £4. So not only did my parcel end up in the dump, I had to pay £4 to complain. Terrible company.”

Helpful Report

Posted 4 years ago

“I have tried all day to contact Yodel about a return to North Face which I booked on their returns page. However the whole system is robotic... I think only the drivers are human beings.... The company make no allowances for us very mature technophobes and I will never use them again. I may have to return my item via the Post Office in the o!d fashioned way !!!!”

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Posted 4 years ago

“In French it’s Merde In Greek it’s Skada in English it’s Yodel.”

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Posted 4 years ago

“I have tried to contact these people my parcel was delivered to my nearest service center in Llandudno sat 16 october the tracking has stopped there it, s now 23rd still no movement and i don, t know if i, m getting it or not stupid robot service caused me a lot of stress i, ve done nothing but message them getting the same answer arhhhh rubish”

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Posted 4 years ago

“Everything that could go wrong went wrong,is yodel a company of malfunctioning robots?”

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Posted 4 years ago

“Shocking service in Efinburgh by their Livingston depot. Never ever deliver on time, say they have been to your property when they have not, customer service useless. When I see Yodel are delivering I know I won’t get my oarcel”

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Posted 4 years ago

“They were fine before but they now don’t have the ability to deliver to my house and they keep dropping off parcels to a different address down the street. Also they’re customer service is shocking, you can’t phone them, only contact someone who doesn’t speak very good English through the web chat. Shambles”

Helpful Report

Posted 4 years ago

“My delivery was not delivered, and there was no communication to let me know what had happened to it or even if I was still receiving it. Yodel's customer service, which includes the web chat, is in desperate need of improvement.”

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Posted 4 years ago

“I returned home from a couple of nights away to find a card from Yodel indicating that my parcel had been left in my green bin. That bin had been emptied early on the morning of our return. The parcel should have been signed for. My neighbours on either side work from home and would have accepted the parcel without any problem. I contacted Yodel and received an emailed reply saying that they had "investigated" and that the driver "couldn't recall the delivery". Their advice was to contact the sender!!! I am extremely unhappy with the service provided and the "investigation".”

Yodel 1 star review on 16th October 2021

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Posted 4 years ago

“Yodel insist that they have delivered my parcel - yes - but not to my address! I've spent hours trying to track it down and to talk to someone at Yodel about this. Still nothing. NEVER use Yodel. Someone is not doing their job properly. Their staff ought to be looked into.”

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Posted 4 years ago

“Looks like their couriers can't use intercom. Such complex devices! And the calling cards they allegedly leave magically disappear.”

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Posted 4 years ago

“Terrible, covid19 test pick up. 1st day - no txt msg, no tracking no show. And yet they said they called and left a card.. 2nd day - txt msg, tracking, 2hrs later than said... Wasted alot of my time...rubbish.”

Helpful Report

Posted 4 years ago

“My parcel is showing as delivered but it never arrived. I was at home at the time of delivery shown on the tracking page but nobody arrived. Also, they don't have proof of delivery. Contacted them several times but no luck so far.”

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Posted 4 years ago

“advised by e-mail that my order had been delivered and put through my letterbox and it had'nt been delivered.Then the situation was exacerbated further by contacting their customer service, who responded by telling me that my order had been delivered.Unable to take my complaint any further, only a recorded message, asking if I needed to query a further order.T he other avenue, live chat I gave after 30 mins without a response.This order, of which I have no recollection, could be very inportant.Yodel must be the worst deivery company of all time.”

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Posted 4 years ago

“Worst company ever !!!!!!!!!!!! Never use them.”

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Posted 4 years ago

“Worst ever company.”

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Posted 4 years ago

“Worst ever company.”

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Posted 4 years ago

“Hope this company goes bankrupt❤️”

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Posted 4 years ago

“This company should not be operating. I have never had a single item delivered by Yodel without problems. In fact I had no deliveries at all most of the time. I had items delivered to the wrong address, lost, not delivered at all and lying about delivery. Just had another parcel sent back to supplier with no explanation and yet had 3 other companies deliver to me this week without any problems. Completely useless. I will not purchase from companies that use Yodel as courier.”

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Posted 4 years ago

“I got a message saying my parcel was handed to me at 3pm. I was in. No knock at the door. No parcel.”

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Posted 4 years ago

Yodel is rated 1.1 based on 6,899 reviews