Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,351 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,351 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

B Valladolid

Laura

313

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered a dog food, I had an option to choose a delivery date and the next day delivery was available. Of course you had to pay extra to get it delivered next day and obviously nothing has came. I have got in touch with customer service and someone just left me on hold there and never responded back, just asked how is my day going.”

Helpful Report

Posted 2 years ago

“Delivery of tails.com was supposed to be delivered yesterday , when I checked my tracking and email it told me the parcel had been delivered. No photo or card through letter box to back this claim. I phoned Yodel and after listening to awful music fit 10 mins customer service answered. The chap told me the vans are fitted with a GPS tracker and he could see it had not been delivered and was going to launch an investigation that can take up to 24 hours. In the meantime my 15 year old dog is without his special food. This has never happened before as DPD have always delivered. I will ring the tials.com today as this is not cheap dog food. Now my dog is without his food. Looking at reviews I am surprised Tails.com use them”

Helpful Report

Posted 2 years ago

“have ordered product from Massimo Dutti, delivered by yodel on Saturday. Delivery man took the photo when I received it and left. After he left I noticed the parcel two different names and address in two sides and it is from yoursclothing.co.uk. It was originally addressed to Jackie Hagan from Camberley. I think there is nothing wrong with delivery man, somebody took the label from my parcel and put the other side of the bag. When I check the yodel and Massimo Dutti web page it showed I delivered. But I didn’t delivered my original parcel, I received someone else’s. My Tracking number My Tracking number JD0002230778002526 Other tracking number is JD0002230477937579 As a conclusion, 2 labels, 2 names, 2 address but 1 PARCEL which is in wrong address.”

Helpful Report

Posted 2 years ago

“Worse courier company. They employ incompentent and lazy drivers. Waited 1 hour over delivery period, to be told driver Ashley had difficulty finding my address!!! So thought it acceptable to just not deliver it! Unbelievable in London, when Amazon seem to be delivering almost daily to this road, along with DPD & Hermes. So I now have to wait 3 days for the parcel to be redelivered. The company won't even guarantee an early morning delivery after their mess up”

Helpful Report

Posted 2 years ago

“The worse courier company I’ve ever known. Do not use. My parcel has been sat in my local depot for a week. Customer services said “sorry we have too many parcels and are unable to deliver, you will be sent a message when it’s out for delivery””

Helpful Report

Posted 2 years ago

“Terrible service. I have stayed in all day 9am-9pm for an important parcel and despite 4 chat boxes telling me the parcel would arrive today it never did. Would never use this service.”

Helpful Report

Posted 2 years ago

“3 days running waiting in for my car battery as my current one is dead. 3 days they carded falsely and now saying they cannot locate my address which has stood for 50 years. Worst company in uk should be made to cease trading. Hate them with a passion. So much time and energy lost with yodel”

Helpful Report

Posted 2 years ago

“Awful! - Item was due to arrive 19th August, Yodel App said there may be a slight delay. Status not updated after 5 days. Contacted Yodel yesterday afternoon, and they say a possible damaged Label and I had to describe the contents so they could do a manual search for it. This morning I receive an email saying they have interviewed the Driver who has no concrete evidence and I have to contact the retailer. Surely if its at the Depot then why is it down to the Retailer to sort out?? I have also seen 3 different trackers for Yodel (Web version, the App, and the API that the retailer uses) each giving slightly different information.”

Helpful Report

Posted 2 years ago

“Driver took a picture of a parcel in front of my letterbox then said he'd posted it while I was at work. I came home to nothing and just to make it perfectly clear I live alone so unless somebody broke in and ONLY stole my parcel the delivery driver is a lying piece of work. Even though the driver claims to have posted it yodel still wanted me to check if any of the neighbours had it?? Yodel you are a total disgrace, check out reviews before you use them!”

Helpful Report

Posted 2 years ago

“Idol delivery driver. Stopped 2 stops before mine and still had 30min of work to do but didn't bother! Was assured it would be delivered the following day. Since they didn't bother yesterday you would expect to be one of the 1st to get your item, nope!! It's now 21:03 and they finish at 21:00. I wouldn't use this company as it gives the sender a bad reputation with their buyers. Avoid”

Helpful Report

Posted 2 years ago

“My friend sent me some beautiful flowers from M&S. The Yodel delivery driver saw my face when I saw the packaging and said don’t worry, it’s just the water that’s leaked out. Water had completely emptied, box was a heap of mush and seed block spoiled. I saw him get the box from his fan, it wasn’t upright.”

Helpful Report

Posted 2 years ago

“Joke of a service told told. Parcel never came tracking didn’t update couldn’t get in touch with them to find out what was happening”

Helpful Report

Posted 2 years ago

“I have used Yodel Direct/Collect+ for a while, and they were quite reliable. However last week I put in 3 x parcels on Monday/Wednesday and Friday, 2 x via Parcel2Go. All the parcel are still in store. All Yodel systems have you chasing around even though I am pess on their action plan. They cannot understand, wrong email, any ridiculous answer and you cannot get an agent or operator either. I have tried the agent P2G again the run around, no answers, unhelpful. I have tried items lost: just want a refund: cancel order, but not allowed. The items are still on the shop floor. It is unjustified. If the customer cancels the order, I can nothing accept return to sender. I lose out on any refund. Yet, I can walk to the store and collect them. Has anybody got any answers? As it stands EVRI are little better, looks like god ole Royal Mail is the only answer! Dearer, but it gives you a service.”

Helpful Report

Posted 2 years ago

“Disgusting service delivered to wrong adress twice sent me pictures of proof but not my front door then asked me to contact seller when it's yodel fault lost my money and goods but they don't care those clowns don't use them their drivers are numbskulls”

Helpful Report

Posted 2 years ago

“£175 worth of goods left on doorstep last week for 4 hours whilst I was at work. Dyson fan delivered today handed over so I could not see continue of box, which was covered in brown paste and wet and dinstergated on other side… photo attached”

Helpful Report

Posted 2 years ago

“I am very dissapointed. I ve ordered my parcel for an important event on Thursday, and estimate delivery was next week on Tuesday. I wasn't at the house on Monday because I was working, but anyway it should come on Tuesday. I was checking delivery updates on yodel and I saw info that they missed me and they left a note in the doors. I never saw any note... but I was like, okay let's wait to Tuesday as this is the estimated delivery day. I was off and spent all day waiting for a courier, that never bothered to call me or send me an message. He never turned up, and never got my parcel that day. So to make our lives easier, I've changed delivery address to wee corner shop where he can just leave the parcel anytime and I can pick it up after work. I waited for 2 days, nothing... but on Thursday I've contacted curier to check what's going on with the parcel and he never responded to my messages. Thanks a lot for your excellent customer service! On the same day I came back home, and eventually got a wee note that'd say "sorry we missed you". It's already saturday and my parcel will be PROBABLY next Monday, but hey, how long you can wait for your parcel if someone is playing games or can't do their job properly? Everything would be fine as long as the courier wasn't afraid of me and if he'd try to contact me. Believe it or not, but people like me are also working and they cannot be a home everyday. Plus my parcel was very expensive and I am worried that someone might actually steal it. I would never treat my clients this way”

Helpful Report

Posted 2 years ago

“One word: diabolical customer service.”

Helpful Report

Posted 2 years ago

“JJD0002230597096069 Complete liars Did NOT deliver but nonetheless I still got charged for an undelivered item Firstly says left in letterbox? How could this be? I do not have a letterbox Sat nav shows driver was at my address So what.? This does not mean delivered! This just means he was in my location and could have delivered package anywhere No photo to show where he delivered to, or else perhaps I could have gone to someone's address to retrieve item Total liars who are prepared to deliver items anywhere just to make pennies”

Helpful Report

Posted 2 years ago

“Don’t deliver on time and don’t answer webchat. If you do speak to someone they can’t speak English.”

Helpful Report

Posted 2 years ago

“Despite every other delivery company having no issues with my address, Yodel twice apparently unable to find me. No contact, tracking info not updated apart from saying they need more info about the address after time slot, no way to contact them, terrible service!”

Helpful Report

Posted 2 years ago

Yodel is rated 1.1 based on 6,351 reviews