Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,351 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,351 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

B Valladolid

Laura

313

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After 12 days of informing me that the delivery was on its way or they couldn’t find the address etc.. they managed to lose the parcel!!! You can’t speak to anyone and just get the same push button responses!! The company is a joke”

Helpful Report

Posted 2 years ago

“Delivery never received. Customer service terrible. Very unhelpful.”

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Posted 2 years ago

“Most annoying delivery company ever. Sent me an email at 10 o'clock in the morning saying that they were delivering that day and I needed to be to sign for it. This also happened the following dad, so I diverted the parcel to my mums. Guess what? They turned up at mine again! They now say they can't deliver. Tried multiple avenues to speak to an actual person instead of a web chat or automated phone call just repeating the same information. I have no idea why companies still use them as it must damage their brand”

Helpful Report

Posted 2 years ago

“Absolutely useless and disgusting service..they said parcel has been delivered..I was in all day and no one called..I have CCTV covering my front door and can prove no yodel courier called.. absolutely terrible they don't deserve to stay in business..”

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Posted 2 years ago

“As about as much use as Ann Frank's drumset. Said they tried to deliver a parcel on one day no card not even a attempt to delivery as still working from home in all day . Each day app show parcel is out for delivery never turns up . Speak to a customer service rep on line same standard excuess driver has had unforseen issues. Parcel will be delivered next day. Going on for 5 days. When you ring the customer service line offers to track your parcel says out for delivery. Would have been quicker to strap a parcel to a oneyed one winged pigeon and would have got to my house quicker. Terrible service”

Helpful Report

Posted 2 years ago

“Terrible service - said that they would deliver my parcel and I took a day off work (zero hours contract) and it didn’t arrive. Then they gave me a 2 hour time slot the following evening - again didn’t arrive. And the same the next. I have now decided to pick the parcel up from the depot and they want me to provide 2 forms of ID! Absolutely rubbish company - will avoid at all costs in the future.”

Helpful Report

Posted 2 years ago

“I've had 1/5 of my parcels delivered to my flat from yodel. That 4 times the just didn't bother to deliver or delivered it to the wrong place, yet scanned it as delivered through my letter. A delivery company that delivers 20% of your parcels is a joke of a company. Other companies need to stop using them. On top of that, good luck calling or speaking to customer service. Its nearly impossible to actually get a hold of someone and when you do, they say "it looks like it's been delivered successfully" showing you a picture of a completely different place that's not your house😂.”

Helpful Report

Posted 2 years ago

“Rubbish. Complete rubbish. First told parcel had been delivered, then informed that it hadn't. Conflicting and inconsistent communication from them. Eventually told them to return the parcel to me so I could arrange a different courier. Customer service team are the worst I have ever dealt with. I will not be using Yodel again.”

Helpful Report

Posted 2 years ago

“Still not delivered flowers should have been delivered last Friday for special anniversary on Sunday. Several Lengthy web chats keep asking to wait another 24 hours - no explanation as to why not delivered as noone needed to be home according to their email. Terrible delivery service and lies and false information from customer service .”

Helpful Report

Posted 2 years ago

“They delivered an empty parcel”

Yodel 1 star review on 25th September 2022

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Posted 2 years ago

“My order didn’t arrive so when I tracked using Yodel it said there was an issue with my address, which is odd because yodel deliver here multiple times. I spoke to two people (I’m not sure if they were bots) and both said that the driver couldn’t find my location. Twice i gave them my address, sorry confirmed my address as they already have it and still no parcel. Every time you go to the yodel website it says all workers are busy and to try back in a few minutes. What a joke”

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Posted 2 years ago

“Diabolical service, can't get to speak to anyone without a real struggle,however,once I got the manager on chat line and he phoned me, I got my delivery and delivery driver was lovely.Wish I could award various stars for various parts of yodel”

Helpful Report

Posted 2 years ago

“Yep another parcel magically dissapwared Yodel Absoloute robbing bastards Hate most couriers Would be minus stars if I could Yodel the worst Trading standards should put them out of business”

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Posted 2 years ago

“What can I say, other than everything that has already been said. Still waiting for Yodel to explain where my parcel is. Apparently delivered here 6 days ago. Customer services are useless. Supplier won't refund as Yodel website still says the parcel has been delivered. Please, if anyone reads this before using them, just don't.”

Helpful Report

Posted 2 years ago

“They said they attempted delivery 3 times and now i should collect from the not so local depot. No calling cards left. I dont know how these lying crooks are still in business. Zero customer service. Nowadays i contact the seller first and ask which courier they use, if its yodel i tell them im not interested.”

Helpful Report

Posted 2 years ago

“I'm just witnessing an old lady fighting to get her money back on an expensive TV, the tracking says delivered but was never delivered. No card put thru the door & no signature was given .. but yet yodel have proof that the driver was there by satellite.. no neighbours have seen anything.. only one outcome.. the driver has stole it..”

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Posted 2 years ago

“Yodel are the worst ever courier service .delivery is terrible tracked parcel's are delivered and left in ridiculous places ! my recent parcel was delivered courier did not even come into the garden to ring my door bell he left it hanging half in and half out of a metal box i have fitted to the wall .parcel then went missing customer service said it was not there problem”

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Posted 2 years ago

“We order our pet food from Zooplus and Yodel deliver it and by deliver I mean they heave it over the gate because as we all know opening a gate and taking a parcel to the door just takes too long. We will now be changing our pet food supplier. Zooplus have lost a customer due to Yodels poor delivery service. One star is one too many.”

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Posted 2 years ago

“ABSOLUTELY A JOKE, DISGUSTING BEHAVIOUR, UTTERLY SHAMELESS LIARS AND RIDICULOUSLY RUBBISH DELIVERY COMPANY. A STAR IS TOO MUCH, A CORNER OF THE START IS A LOT FOR THOSE PEOPLE.”

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Posted 2 years ago

“So, we had a yodel driver deliver a parcel on Friday 16th September. My wife took the parcel and on seeing one of our dogs the deliver driver said “oh I know who to send the details to to have your dog pinched”. My wife was busy and although heard the comment it didn’t sink in until after. Not only is this an entirely inappropriate comment to make it was caught on the home CCTV and on reflection now makes us concerned that we need to consider the security of our home and our animals. This has considerably unnerved us and we will be taking it further this was delivered from the dartford branch”

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Posted 2 years ago

Yodel is rated 1.1 based on 6,351 reviews