Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,351 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,351 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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B Valladolid

Laura

313

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would rather businesses attempted to send me goods via a chimpanzee armed with a compass, they would be more successful then these clowns. That dreaded moment you realise that the item you ordered is being delivered or rather not delivered by this sham outfit. You're in all day then the tracking suddenly says delivered. Odd nobody knocked. So you check the doorstep nope, letterbox, hallway, randomly out on the street and still no. So off goes a complaint to the vendor won't bother complaining to Yodel its as futile as explaining advanced mathematics to a dung beetle. To all sales businesses for pity's sake please stop using this awful service.”

Helpful Report

Posted 2 years ago

“When parcel didn't arrive as expected I tracked it and it was at the Leeds depot saying 'we need some more information about your address'. I contacted customer service who told me they needed my address, which I supplied on the phone. Same thing happened again, parcel returned to depot saying that driver was unable to find address. I rang customer services again, telling them we live on a main road, we are on google maps. This call was difficult because the background noise at the call centre was bedlam. People laughing and cheering with each other, yet I had had to wait to speak to an advisor because Yodel was supposedly very busy. I could have made more sense having a conversation with my dog! I had to repeat my phone number three times because operator got it hopelessly wrong each time I relayed it to her and asked her to read it back (Yet when I rang Yodel on Sunday, my tracking number was automatically known from my telephone number when I got an automatic computer response) Human operator told me a delivery attempt had been made three times - absolute bull s**t. It seems I can trail all the way to the depot to collect the parcel! Yodel have been paid to deliver it to my door! In future, I will not be buying anything from anyone who uses Yodel's delivery service. I would not even award this company one star, but you have to give at least one star. Still have not received the parcel so it looks like I will have to claim a refund from the poor seller who trusted Yodel to fulfil its obligation. Maybe sellers will have to think twice before using Yodel again. Meanwhile there is a further similar message on tracking information informing me my parcel is at the Leeds Depot and I can 'chat' with Yodel.”

Helpful Report

Posted 2 years ago

“Shocking service, even worse customer service. Delivery drivers aren’t able to locate a house so they just deliver it to a random one. Customer service agents just love to hang up on people and offer no support. Apparently my case has been escalated but when you keep getting hung up on, that’s yet to be seen. No info can be shared on where my parcel is. Whoever has it, I hope you’re enjoying it.”

Helpful Report

Posted 2 years ago

“First time no delivery, no calling card. re-arranged no delivery (said delivered BUT IT WAS NOT) no card nothing. used chat online HUNG UP ON ME. NO. NEVER AGAIN. MOST USELESS COMPANY I HAVE EVER HAD A DELIVERY WITH. SHOULD BE SHUT DOWN. WASTED MY TIME AND LOSS OF MONEY. HAVING TO RE-ORDER FROM SOMEWHERE ELSE JUST TO AVOID WHICH MEANS I AM EVEN MORE OUT OF POCKET.”

Helpful Report

Posted 2 years ago

“I started following the tracking on my delivery 15 minutes from latest delivery time and I was next on the schedule. I continually logged on for 45 minutes with same status until suddenly it changed to driver had attempted delivery and was return parcel to depot. This is a lie on 2 counts 1) No delivery was attempted....I was in all day and 2) the parcel stated that a customer signature was not required so IF they had tried to deliver it would have been left not returned to depot. And there is no contact of when delivery would be retried.......I suspect this delivery has either been lost or 'acquired' ....this has to be the worst delivery company in existance”

Helpful Report

Posted 2 years ago

“Does not deliver you package or dump it somewhere else. Lies about delivering it to the person who is on the package although that person doesnt even live there. They are the worse company ive ever dealt with. Package lost, money gone and Yodel does nothing. Cannot send proof of a picture they should make in your door. Just nothing.”

Helpful Report

Posted 2 years ago

“Shameless liars who claimed they delivered a parcel they have not and whose customer service have spent 2 months pretending to be trying to resolve this but I have now found out having spoken to countless people have simply lied and lied. Never trust”

Helpful Report

Posted 2 years ago

“Unfortunately I was waiting for holiday clothes and asos used yodel so they didn’t arrive in the specified/ promised time :(”

Helpful Report

Posted 2 years ago

“The worst service ever. My parcel from Virgin Media was scheduled to be delivered on Saturday. But it still on it's.way on Wednesday next week. It is always said that it is delivered next day without any specific time window. I have to be at home for three days on row, but I have to go to work.”

Helpful Report

Posted 2 years ago

“They are unable to delivery parcels, We have had three items that they did not deliver. DPD, FED EX, UPS, Parcel Force, Royal Mail and EVRI can all manage to deliver goods Why are Yodel so bad”

Helpful Report

Posted 2 years ago

“Tracked my parcel to 2 stops away. I then got a message saying I needed to contact them to answer a query about my address. You cannot get through to speak to a human. Web chat eventually informed me that the driver could not find my property ! I live in an ordinary house in an unremarkable road. I have had a delivery from another company this morning who managed to find the house ! As I could not speak to Yodel I had to contact the company who I made the purchase from, who in turn had to liaise with the third party supplier who dispatched the parcel. Didn’t really get any resolution other than Yodel will try again tomorrow ! They now know the colour of my front door ! Why that is important I don’t know. Is it too much to expect a delivery person to read the door number. I have a lot of parcels delivered as well as occasional take away meals. Yodel are the only ones who cannot find my house. They really need to get their house in order. They are a complete disgrace.”

Helpful Report

Posted 2 years ago

“Absolute garbage company. I can't recall them ever actually delivering any of my parcels either to the correct address or attempting delivery at all, yet it always says "delivered through letter box" even when it's to big to fit through any letter box.”

Helpful Report

Posted 2 years ago

“Experience doesn't merit a star. Different messages each day re delivery but still no parcel delivered to me. Latest message today, Saturday, saying driver is experiencing a short delay, now 8.30pm. This is not service.”

Helpful Report

Posted 2 years ago

“My parcel went ‘missing’ at preston depot. It was a limited edition collectible - haslab galactus and quite a big parcel. I believe it was stolen by a yodel employee at preston, as the cctv was conveniently not working on the day in question. Shocking service.”

Helpful Report

Posted 2 years ago

“Driver didn't deliver or attempt delivery, but it says delivered, certainly not to my address! Probably to their mate!! Customer service dept are shocking, no help at all!! Gave me the wrong email address for complaining and disconnected me 3 times!! Said they'd investigate the issue but this was not completed and ended as inconclusive which no one told me, I had to continually chase for an answer. Would definitely not recommend using these! Most unreliable company ever!!”

Helpful Report

Posted 2 years ago

“Yodel has consistently sent messages saying my package was "handed to the resident". I have lost 3 packages in the last week. I took screenshots via their own app and proved the delivery driver was 2 miles from my home at the time he apparently " handed" me the package. I'm now awaiting the third replacement bottle of wine from the wine Company. I have asked them not to use yodel for my deliveries or I will have to cancel my wine subscription with them. I hope they put a tracker in the third replacement package and catch the thieves who 'disappear' so many packages. Yodel is by far the worst delivery service ever. Customer service is non-existent.”

Helpful Report

Posted 2 years ago

“My parcel was delivered to the wrong address. This was verified by Yodels tracking app clearly showing the address it was delivered to (not my address). I went to the house to pick up my parcel it was empty. Neighbours said the family had moved out a few weeks ago. Discussions on web chat after spending 25 mins trying to get through on the phone Yodel confirmed the parcel had been delivered to this address. Following my complaint I was shown a photo of the parcel sat on a window sill of the house it was delivered to as proof of delivery (again not my house). They now claim after 'interviewing' the driver a week after the delivery the parcel was in fact delivered to my address. Fuming no accountability and zero responsibility once the parcel is delivered to any random address.”

Helpful Report

Posted 2 years ago

“Yodel said the courier ’handed the parcel to the customer’. I was not in when they said they ‘delivered the parcel’. I did not receive any communication that they were delivering the parcel. There was no note left at my house. When I rang Yodel, they said “the tracking says the parcel was delivered”. After a number of calls, one adviser said they would need to do an internal investigation and this would take up to 48 hours - but assured me I would get an email response. I didn’t receive any communication from them, so I called them again and all they said is the parcel SHOULD NOT have been left in an unsafe place (on the pavement) and the courier SHOULD HAVE had a signature. They then said the company/person who sent it would need to make a claim. No explanation was given to me why the courier left a large parcel outside my door which is the middle or a row of cottages on the pavement. The sender paid for a tracked signed for service. I asked to speak to a manager and they said no manager was available. I have never experienced such bad customer service in my life and I am not young! Stay clear of Yodel!!”

Helpful Report

Posted 2 years ago

“Worst delivery drivers I’ve ever dealt with. They give you a box to write specific instructions in which are always completely ignored. The drivers knock and wait 30 seconds for you to answer the door before they run back into their unmarked vans and disappear. Also their contact us number is just an automated service that only made me even angrier and solved nothing. I want my money back for next day delivery.”

Yodel 1 star review on 17th October 2022

Helpful Report

Posted 2 years ago

“My package was left with a neighbour DESPITE it being requested NOT to because they are in the process of leaving the property and aren't there often. Contacted YODEL who refused to take ANY responsibility for their NOT fulfilling what they were contracted to do. The name given as the recipient of the package was Ryan when my neighbours are a couple and the male is called Matt! YODEL were less than helpful....AVOID!”

Yodel 1 star review on 15th October 2022

Helpful Report

Posted 2 years ago

Yodel is rated 1.1 based on 6,351 reviews