Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,351 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,351 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

B Valladolid

Laura

313

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the 3rd time I have had a parcel marked as “delivered”. Have been unable to find it on my property so contacted my neighbours to find they don’t have it either. Go on the yodel tracking and it seems they attempted delivery once and returned it to the sender. Can’t contact them through online chat or directly. It amazes me a company can give a persistently poor service and remain trading!”

Helpful Report

Posted 2 years ago

“ATerrible experience was away on holiday an attempted delivery of a parcel was made three times .I found three cards on return had no messages while away to say parcel was going to be delivered.I would have re routed to my neighbour.Contacted Yodel can’t find parcel.Told to get in touch with seller did that parcel been sent back to them.Should have been held by Yodel for 7 days after last delivery for collection.Seller very helpful told them don’t want any more deliveries with Yodel all parcels are now going to be sent by DPD.”

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Posted 2 years ago

“Worked for this company for 4 months had loads of positive feed back even had a gold rate from yodel. 2 days later they took my route off me and gave it to someone for less money.”

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Posted 2 years ago

“Seller dropped item off at a local store (several stores that were tried first reported no collection from Yodel for some days). Item was then picked up and passed through their system. A couple of days later the tracking info said that at 16.07 ‘delivery attempted and they would reschedule’ followed by at 16.11 ‘unable to deliver - returning to sender’. It was being delivered to a collection point shop - the shop is open from 9-11 7 days a week. The shop also reported that they hadn’t seen a yodel courier for several days and had a pile of stuff waiting for them. Tracking info then changed to say it had been left at the shop - checked again and the shop still hadn’t received it. Queried it with Yodel live chat who then said again that it was being returned to sender as delivery couldn’t be made and their tracking had had a ‘glitch’. They clearly didn’t try to deliver to the collection point. Spoke to the colldction shop it should have been delivered too again snd they told me Yodel had told them they needed to travel to another collection to pick drop off/pick up their Yodel parcels instead of the Yodel courier visiting them. Total shambles. At the moment we have no idea where the item is and neither do they.”

Helpful Report

Posted 2 years ago

“Tracking is not working,live chat can't get through, update s be are not available terrible service not to be relied upon or trusted..”

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Posted 2 years ago

“My parcel was delivered to a random location and never found. I have a picture from driver how it was delivered to not my place.”

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Posted 2 years ago

“Absolute joke. I waited for a parcel twice and the door never even rang. Because I live in a flat your drivers have obviously not been bothered to even attempt delivery, saying 1st that the item was refused then that I missed it. I then went onto live chat and the person I spoke to didn't have a clue what they were talking about, didn't solve my problem and just kept telling me the item was sent back to sender. By your fault not mine.”

Helpful Report

Posted 2 years ago

“Had a riding boot sent back to have the zip replaced after 18 months of wear. Repairer FIXED ZIP & returned using Yodel. Boot was marked out for delivery from 18/07. Repairer and i chased for 3 weeks, being constantly fobbed off. We were finally told it was "lost". Registered a claim with small claims for new boots (they were handmade) - lo and behold - boot delivered - if you can call being thrown over my hedge onto my lawn delivered. Absolutely horrific service, just DO NOT CARE.”

Helpful Report

Posted 2 years ago

“Terrible delivery service! This is the third time my parcel has been left in an insecure place at the top of my driveway in plain site of the pavement. No attempt is made to walk down my driveway and deliver to my front door. Every time I complain and I am told they will speak to the driver and sort it and still it happens. If I had not checked my emails I would not have even have know it was delivered. This is a subscription service for dog food and I am now considering cancelling the service. Would never recommend this company!”

Helpful Report

Posted 2 years ago

“Worst lying delivery firm around,would not trust them”

Helpful Report

Posted 2 years ago

“Absolute rubbish, constand false delivery dates, NO customer service just a phone line to track your parcel, even though the website claims you can speak to actual customer services.”

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Posted 2 years ago

“You are totally diabolical. I don’t know where to start really”

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Posted 2 years ago

“We waited in All Saturday. A message was sent to say they had missed us which was a total lie because both of us were in. They didn't leave a card through the letter box so we knew they were lieing. I won't be shopping at Argos anymore!”

Helpful Report

Posted 2 years ago

“This company doesn't value it's customers at all. There drivers are rude. The customer service people assure you they will sort it out but don't The whole thing is a pain in the neck”

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Posted 2 years ago

“They said my parcel was being delivered on the Wednesday only for me to be told the driver couldn't find my address so it would be delivered Thursday driver was two stops away and ran out of time whatever that means now I have to wait in Friday to see if it turns up that's three day's of my holiday wasted waiting in for my parcel complete bunch of MUPPETS”

Helpful Report

Posted 2 years ago

“Avoid this company, they are useless, you will nwver vet your parcel on time. The info they give are not genuine. Thay company should shut down they are worthless, watse of money and time.”

Helpful Report

Posted 2 years ago

“Driver lied that delivery was attempted and card left. The only Reason I realised is that delivery was “attempted “ I was tracking my Parcel through the retailer website . I called customer service who weren’t any better ! I was told A card was left “maybe it went with the wind “ next time track the driver and open the door when he’s close . I never have to do that with my other parcels I received on the same day as the “attempted delivery”. No apologies or empathy . Companies , Can we stop using these ppl please ?!?!”

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Posted 2 years ago

“Absolutely awful ordered an item worth over £100 it has been delayed and probably stolen by the driver ordered it last Wednesday said it would be here on Thursday and I’m still waiting”

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Posted 2 years ago

“Tracking says delivered. I have definitely not had my parcel delivered to my door”

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Posted 2 years ago

“Always claim they have delivered, rarely have - these monkeys ruin the reputation of the companies that use them”

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Posted 2 years ago

Yodel is rated 1.1 based on 6,351 reviews