Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 7,027 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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1.1

Based on 7,027 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgusting service was meant to arrive on the 9th didn’t arrive until 9:00 am this morning and they didn’t bring it outside my door... instead the delivery man dumped it on the ground floor!!!”

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Posted 5 years ago

“Not delivered after 3 days (tracked) in NEWTON ABBOTT depot, it's still there, undelivered. Weekend job ruined and cancelled. No communication from YODEL. Abysmal, unfathonable service, how your still operating is inconceivable, you must have government friends!”

Helpful Report

Posted 5 years ago

“DO NOT USE!!!! If I could give 0 stars I would. I cannot believe how bad this company is - they should be shut down. I am 99% sure that the driver has stolen the parcel which should have been delivered (a mobile phone). No concrete tracking information. I am disgusted. Even when trying to make a complaint is it is an uphill struggle. I cannot believe a company like this is still going.”

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Posted 5 years ago

“Absolutly awful. Paid for next day delivery two days later parcel still hasnt arrived. No tracking updates.really are rubbish”

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Posted 5 years ago

“I've actually stopped using bay due to these imbeciles now it seems I'm going to have to stop using amazon too. The best thing to do is go out shopping for goods myself and bring them home in my car.....at least I'll get to keep what I pay for instead of never seeing it and not getting a refund because yodel claim to have delivered....I'd watch those drivers like a hawk if I were a manager yodel.... parcels don't just vanish into thin air.”

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Posted 5 years ago

“Thieving delivery driver. We regularly order from a great company that sadly uses Yodel and for some reason twice over the last 18 months the driver has been unable to find our address (Huge green building on an industrial estate you really can’t miss it) and we have had to complain to get it sorted. Both times the package has then turned up with half the stuff missing and taped back up with clear tape. Next time I’m reporting this to the police you horrible thieving….. they will take it too, trust me on that. JD0002247021002237”

Yodel 1 star review on 9th September 2021

Helpful Report

Posted 5 years ago

“I have ordered numerous products and not once have these courier drivers managed to deliver my goods and the communication in getting in touch with yodel is very poor to say the least, so much so they don't even update their tracking information avoid at all costs you won't regret it !!!!!!!!!!!!!!! I wish they would stop employing courier drivers that can't even do their job properly !!!!!!!!!”

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Posted 5 years ago

“Apparently the parcel that was signed fro an deliverd yesterday is ont he van for delivery today .. sort of confirms that Yodel are not truthful about tracking . Complete waster of time.”

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Posted 5 years ago

“E mail on tracking of my package said delivery attempted . I was in my front room seeing the window at the time they supposedly came. I now need to wait another week for my new floor to be fitted as they have the underlay somewhere.”

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Posted 5 years ago

“Yodel are a joke, they lie about the tracking and make it super hard to get any details why they pretend things have been delivered. If Yodel is the only option for delivery then choose another retailer that uses a more professional service that doesn’t lie. Awful.”

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Posted 5 years ago

“Having same disgusting treatment from Yodel. Everyone who not happy please raise your concerns with Resolver who contact Yodel for you.”

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Posted 5 years ago

“Got to be the worst courier service ever. Driver's can't be arsed to deliver, won't be buying from any company that uses this shower of sh#te”

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Posted 5 years ago

“Attempted delivery of package. Card posted through door. Arranged for package to be delivered to local Collect+ point. Changed to collect from local depot. Used web chat to get it changed back to Collect+ point. Changed back to collect from local depot again! And this time when I got in touch with the web chat they fobbed me off to the collect+ website which is one of the most unhelpful websites I've ever used. Infuriated.”

Helpful Report

Posted 5 years ago

“Customer service are useless, they only can promise you that parcel will be delivered but it never is...first day- fake delivery- I was at home at that time, second day-promise it will be delivered by customer service-turn out parcel wasn't even collected from the depo, third day- promised to deliver but no parcel in the end again. Fourth day- even got a call wow with the promise to deliver my parcel that day- jap no parcel that day either. Than Sunday no deliveries. I still haven't received my very important and expensive item...”

Helpful Report

Posted 5 years ago

“Waited in all day Saturday watching the van less than half a mile away most of the day. Got to 4pm and checked again and it said sorry they missed me. I was washing my scooter outside and porch door was open and no card left. So yodel your liar's and to add insult you have no human customer services to speak to. Way to go A ho*es.”

Helpful Report

Posted 5 years ago

“Useless is being kind to them.”

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Posted 5 years ago

“Received a text message saying my parcel would be delivered between 7pm and 9pm this was sent around 2 hours before delivery time and rearranging my whole day for this delivery. The delivery did not arrive. When I checked the tracking number it said delivery was tried and a card was left which did not happen. Yodel if you can't complete a delivery do not lie and say its the customers fault for not being home.”

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Posted 5 years ago

“Lied about delivery, no package appeared. Hard trying to get hold of customer service. I wish companies wouldn’t use them.”

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Posted 5 years ago

“I ordered some some stuff from Zara and their delivery partner was Yodel. The tracking on my delivery said that they cannot find my address but just the week before they delivered to me from Asos which is super weird. Guess the driver was too lazy to drive to my location on the day.”

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Posted 5 years ago

“ABsolutely disgusting service! I had my delivery scheduled between 7pm -9pm. Have been waiting at home and noone turned up. At 9.55pm got txt message advising my parcel has been delivered at 8.01pm. Knocked doors to all my neighbours thinking maybe yodel delivered to one of them but noone received. Contacted yodel via Web chat next morning, as when I have tried to call them automated service was still stating parcel has been delivered, and Web advisor told me it will take 24hours for the depo to investigate. In late afternoon I went to my local Yidel depo to find they not there anymore! So contacted Web chat again and they have told me that my parcel had been brought back to depo and will be delivered next day! What disgusting service is that??? No options to raise formal complaint either! AVOID!”

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Posted 5 years ago

Yodel is rated 1.1 based on 7,027 reviews