“If I was able to award zero stars I would I have now been waiting for a brand-new phone for three days customer services are useless they cannot tell me when this will be delivered the only information I keep getting is that it is unsafe parcel and they would not want to deliver that but after reading these many reviews I understand that this is something that happens regularly absolutely disgusting service I’m currently paying for a contract that I don’t even have the phone for this company should not be allowed to deliver parcels as they clearly are not good at it. No apology no explanation no nothing completely dissatisfied as are many others something should be done about this company!”
“The driver Nazzier has been brilliant coming back the following day when Iv been out on his first attempt to deliver he’s happy and explains everything if costumers don’t under stand.”
“Ordered 3 items for children for Easter on 7 April 2021 it is now 23 April and still no delivery. Sat at first depot for 9 days then sent to wrong depot and still waiting for this to be resolved. Children are autistic and cannot understand why their gifts are late. Nor can I tbh. Absolutely appalling will in future ask what courier people use before placing an order and if Yodel will not be placing any orders.”
“Delivery text received stating delivery by 9pm. 12.26 text received saying parcel delivered. Not the case. Tracking numbers said incorrect number as did telephone enquiries. No card left Asked where the parcel was delivered. Web chat said delivered 'nearby' and suggested I check with neighbours.
Unacceptable, it could be anywhere. Told them to contact driver and find out where he delivered it! They've said they will reply in 24 hours. Watch this space!”
“An absolute joke!!!
Been waiting 3 weeks for my parcel which STILL ISN’T here!!!
Told me false information, gave me a delivery date then it got removed then they said they didn’t even have my parcel.. No update for 2 weeks..
Then got another delivery date which was removed, then found out my parcel is at the wrong bloody depot! Absolute waste of time.. next time just go and get your items at the shop!!!
If I could give 0 stars I WOULD!!”
“Order not delivered. 2 x expensive designer radiators. Tracking showed delivered late at night to the wrong address. Later the time was changed and the map tracking was not available. Would not buy from anyone who uses them.”
“UNBELIEVABLY AWFUL SERVICE!!!!
My parcel was not delivered on Saturday 17th April 2021 as the driver came to my address but never attempted the delivery. Myself and my neighbours were home all day and no such attempt were made. After contacting Yodel via webchat they did nothing to rectify the issue, only offering delivery from Monday onwards. I paid a premium for faster delivery and have certainly wasted my money. Whilst on the webchat, I was told "I wish you could understand our limitations with this matter too" as far as I am concerned there are no limitations on their end...tell the driver to come back to my address and actually do their job. Before I got the chance to finish my webchat conversation, there were connection issues...my WIFI was fine. I have never received such awful service.”
“Supplier despatched parcel immediately, then Yodel messed around with it for EIGHT days, causing me great inconvenience. Wish suppliers would learn to avoid using them.”
“Continually told I would get parcel on date stated and Nothing! Customer service is hopeless and no human contact by phone. The worst delivery service by far!”
“Says on ebay my item has been delivered?? Nothing outside my door, no one contacted me, my buzzer didn't ring and no card...where is my item?? Cowboy outfit avoid at all costs.”
“I ordered an small item off ebay, the seller was in Preston, I live in Morecambe 20 miles away. The seller posted my item on 4th April. On a Yodel 2 to 3 days delivery. But I didn’t receive it until 13th April.
The parcels journey took it from Yodels Preston depot,207 miles south to the Hatfield Terminol. Then on the 10th of April it left the Hatfield Terminol, and was returned to the Preston depot.
Finally on the 13th April it was delivered to me in Morecambe.
Talk about efficiency, Disgusting.
MAS.”
“Absolutely horrible! Have been waiting for my parcel for two weeks now and what’s even more annoying is to receive 5 emails with ‘We are sorry, we’ve missed you / card left’ when in fact no one ever arrived. Every time I contact the customer services, they send me the same pre-scripted messages asking me to give them further instructions as the driver cannot locate my property. Yodel, do something about your sat navs / drivers. This is totally and utterly unacceptable!”
“If I could I don’t give them even half of a star because the service is very poor, rude delivery mans, customer service is not helpful they don’t pick up phone and don’t respond to emails, I live in second floor and I have given my full address , they call me to come down and collect your parcel from Van , I told him i did operation recently and I have 2 child older is 5 years and younger is 2 years old , he told me it’s not my problem it is your business, what is job of a delivery man? Is their job is to deliver item to the address ? or call to customer to come and collect your parcel from Van? Very very rude delivery men , it is not first time that they did this to me always they do this , I kindly request people and companies to not choose this company to deliver your products you we’ll lose your customers for sure , personally I have cancelled those parcels which this company was supposed to deliver because they are so much rude and they abuse I give them 0 /10 .”
