Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,345 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,345 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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B Valladolid

Laura

312

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appaling company had my parcel for 6 days. they say they cant find my 300 year old house its on GPS google maps never want anything delivered by them again”

Helpful Report

Posted 1 year ago

“I have registered email and mobile to receive 2hr delivery time. Yodel tried to deliver yesterday i missed them, today i have tried live chat, rubbish. Tried the link to track and receive 2 hr window - rubbish. This complaint is NOT against the delivery person, but the system / company.”

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Posted 1 year ago

“Dreadful company. Ordered 3 items from 3 different companies. They claim they tried to deliver which is absolute nonsense. Now in the position of awaiting 3 refunds and yodel could not give a toss.”

Helpful Report

Posted 1 year ago

“Useless company, not going to even bother wasting any more my time doing a detailed review!! Wasted hour upon on hour on the live web chat, but the truth is they just don't care and no matter what they say it never happens, deliveries to my business keep turning up well after 6pm and being marked as failed and they will not do anything about it!!!!!!!!!!!”

Helpful Report

Posted 1 year ago

“To whom it may concern, I am absolutely appalled with the service I have received. I posted 5 parcels on the 12th June. With complete detailed proof of postage. One of the parcels Has been stuck on the tracking as 'We have it's since the 12th June. I have contacted via web chat in two occasions and got absolutely nowhere. I raised a claim for loss of parcel and they said they were investigating it. This item is a bespoke one if a kind piece and there has been zero effort put into finding it! I sent over proof of posting documents etc and within an hour they had refused my claim for loss saying 'there was nothing to pick up'. This is absolutely NOT the case. They were all scanned in and left at the parcel shop. I am absolutely appalled that they will not honour my loss claim. I also contacted web chat after this and was not helped in the slightest. There is no way for me to appeal their decision. It's absolutely ridiculous when they can clearly see it was dropped off at the parcel shop and undoubtedly collected the same day as the others. For some reason it has not been scanned properly into the system and now it is lost. I use Yodel for all my deliveries and have never had any major issues up until this point. I would like this looking into and either my parcel found or full refund of the cost of the item. Which I spent many hours creating and will now have to refund my customer. If this is not addressed I will have to take it up with the ombudsman.”

Helpful Report

Posted 1 year ago

“My parcel, which contains live plants, arrived at Yodel's Kilmarnock depot on 12 June. Since then there has been no further update and I am worried the plants might be dead by now. I have been having ongoing problems with Yodel for some time - they usually deliver to the wrong address or do not deliver at all. I tried a live chat earlier today but that was a total waste of time. Whenever I order goods online now I always ask which delivery company they use. If it's Yodel I order from elsewhere.”

Helpful Report

Posted 1 year ago

“Horrible company! I will never ever use them again! Live chat is just a wasting of time, no contact over the phone! Damaged parcel and no responsibility from them!”

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Posted 1 year ago

“Sorry , doesn't cut it,you left a card,that's untrackable ,no date no time. Your online chat is a waste of space, you telephone operators,tell me they can see my parcel online,give me the tracking number which comes up unknown.why these companies use yodel is beyond me.bad experience again,must remember to check out the delivery methods before I order in future,lesson learnt.”

Helpful Report

Posted 1 year ago

“Lied about attempted delivery. Waste of time trying to contact customer service, spend 20 minutes in a queue to be told they can't check he GPS on the drivers to see if they have actual been. Beyond a joke how this company is still in business”

Helpful Report

Posted 1 year ago

“Awful awful company. Stayed in all day for the parcel, following their live tracking on the app. Delivery van arrives, I open the door and he drove off. Don’t attempt to deliver. Then went on live chat to complain and explain how important the parcel was and then were like robots, pointless and literally couldn’t wait to get rid of me.”

Helpful Report

Posted 1 year ago

“No parcel, no update, out of pocket I want yodel to return my parcel the company I purched from and get my money back NO reply. I want answers!!!!”

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Posted 1 year ago

“Why is this company still in the delivery market. Every package that has ever come from them, takes over a week and most cases not at all. Nothing but rubbish service since their first days and still haven’t improved in all that time. How can we get retailers to stop using them?”

Helpful Report

Posted 1 year ago

“Majority of staff are stealing parcels by the looks of it. Return dissapeard and so did a parcel i sent last year. Shut it down.”

Helpful Report

Posted 1 year ago

“This is a company of 🤡 , my parcel should have been delivered 3 days ago, contacted amazon they said yodel is really good and helpful and that I will get my parcel , I only saw when it was attempted because I have the shop app which is amazing but otherwise I wouod have never seen , they don’t provide time slots or safe place alternatives so you have to guess when they “deliver” , DON’T USE THIS COMPANY ever !”

Helpful Report

Posted 1 year ago

“I was sending a parcel which contained a monitor for a friend off and he sent me a photo of the box upon arrival. It took 4 days on top of the expected delivery date and The monitor powers on but now has loose debris inside which can be heard if shaken. Will have to keep an eye on if this has any lasting effects to the performance or lifespan of the monitor as it was in perfect condition when it was sent off.”

Helpful Report

Posted 1 year ago

“Day 2 of taking time off work to be at home for the 2 hour afternoon delivery slot, only to be told by customer services afterwards that my parcel has been taken back to the depot for the second day in a row. Infuriating.”

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Posted 1 year ago

“Absolutely shocking company, my parcel was due yesterday and still hasn't arrived a day later!!! I'm on holiday and I've been stuck in the house waiting for my delivery and still not showed up. If shopping online and the courier is Yodel I will be buying elsewhere.”

Helpful Report

Posted 1 year ago

“Everytime i goto a parcel shop to drop a yodel parcel, i am required until all the other customers have been served because both shops told me that they do not get paid to recieve a yodel parcel so it is bottom of their priority. I did have it as an option for selling on vinted, but have gotten rid. Aweful company”

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Posted 1 year ago

“This person was so rude and arrogant he was so so angry!!! I can see why yodel”

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Posted 1 year ago

“Useless, worst delivery company by far - why anyone uses them I don't know. They've had 1 parcel for me in their delivery depot for 12 days without attempting to deliver it, had another for a week then returned it to the supplier and now have another for nearly a week again without attempting to deliver it. Their webchat is useless and can't give me any estimate on when I might receive them.”

Helpful Report

Posted 1 year ago

Yodel is rated 1.1 based on 6,345 reviews