“We are trying to contact you to change the start date for our insurance policy.
Unfortunately you do not have a contact phone number. We have logged onto our account and unable to change the start date.
We have put a message in chat to no avail.
Very disappointed.”
“I have tried to cancel policy online with no success as website won't accept. No telephone no to resolve issue and then new policy commenced without permission and not signed a new direct debit. Absolute shambles.”
“I called breakdown recovery last night, Customer advisor was unable to follow my breakdown cover guidance to advise me with my incident. My car should have been recovered to my home address.
I was asked to log my incident on portal which wasn’t working error on the cloudflare section.
Disappointed with service. Will not be renewing my policy with this company,”
“Very poor service, impossible to contact and website continually asks customers to re-register to access documentation.
Despite telling them not to auto renew my insurance they did so.
Time to involve the FCA and OFT I believe”
“Just renewed another year, after looking for other quotes, yoga was still cheapest and a lot of ‘extras’ in my policy, happy enough to do another year! 🙂”
“We had, and are still having, very little support when we have made a claim - probably only the second major claim in 30 years we have been driving. It is exceedingly impossible to speak to a human, and so therefore get a common sense approach. Yoga as broker passed us on to a claims management company, who appeared to ask all the relevant details we would have expected them to.
But then they forwarded me to my insurers, and I was left in their hands - that was not appropriate.! I had to repeat the whole information about the accident again. Yoga-Insure failed in their duty. We now have no courtesy car since Friday 15:00 approx. THIS IS NOT APPROPRIATE AND CERTAINLY INCONVENIENT.
End AFH”
