“Absolutely useless. Can’t log in on portal. Live chat doesn’t help and is now closed. Finally got a WhatsApp chat yesterday. I needed to change a start date so had to cancel original just taken out, received an email saying charges would be waived and I’d need to take out a new policy which I did. Then tried to take £49.99 so had to spend an age getting that sorted. Now got an email saying bank details wrong but the WhatsApp guy cancelled the direct debit for the first policy so I’m guessing they also cancelled it for the second one. I just want to forget I’ve ever heard about Yoga.”
“Horrendous process - and I very nearly gave up with my quote! Every time I tried to reach the payment stage I was given a very different quote to the last one! This has never happened before in all these years of online quoting and paying for insurance. It seems that Yoga have just made their pages too busy, and somehow this impacted on the quotation price. I got there in the end, but just hope like hell that there are no more surprises down the line.”
“I found it impossible on line to change items i did not want.
I also found i was put under pressure by being informed i only had one day to take up the offer so now i am paying for something i did not need or want,
Confused.com com was no help as they promised to callme in three to five days and i am still waiting for that call.
ON the whole very disappointed with both companies.
I think that when these website sites are set up elder people need help.”
“As Mums POA, I can not set up an account to access her policy due to myself having van insurance with you.
Mum does not have any form of technology hence I take care of her affairs. It seems
that YOGI has difficulty in understanding a customers requirements.”
