“You say use the online portal to make changes but I could find where to change annual mileage. So I did an online live chat which was very frustrating as it took at least 30 secs for each typed message to go live. Then to be charged £30 to make this tiny ammendment was obscene”
“Very easy to set up with no hassle. Very clear guidance as to how to complete the application. Will even help to assess insurance needs regarding working out valuation of items for the final quote.”
“Can’t call - tried to cancel on Day 1 of Policy, but £50 charge (almost 1/3rd of annual premium!) Terms state full cancellation allowed within 14 days?!”
“Quick and easy to insure my new car with them, policy documentation arrived quickly. I had a query regarding the policy and the chat bot answered this very efficiently. Hope things are this easy if I need to claim.”
